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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“This was a present for Christmas so unable to say how the gift performed. It arrived in good time and well packaged”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Quality of socks isn’t brill and certainly not worth £15”
Helpful Report
Posted 6 years ago
Paul Gillen
Verified Buyer
“Good product but postage very expensive”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Excessive packaging. Arrived on time.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Whilst the process of ordering, payment and delivery was very smooth I was astonished at the actual product on arrival being tiny in comparison to what I was expecting! Cupcakes the size of Maltesers but I’m sure they’ll taste nice!”
Helpful Report
Posted 6 years ago
Leigh Hallows
Verified Buyer
“Haven’t received my second order a personalised cup going to 147 warrensway I have received the first three just not the last one thankyou”
Helpful Report
Posted 6 years ago
Rebecca Meah
Verified Buyer
“Good quality products but there was no email regards to delivery and when it was due to be delivered.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Product was as described, but when unpackaged the cable provided didn't fit the item The delivery service provided by Yodel was awful. Package was dumped in food waste bin on top of rotting food without bothering to either leave it securely or obtain the required signature. Prezzybox did offer to refund the postage fees when they were told what their delivery provider had done.”
Helpful Report
Posted 6 years ago
Hello! Thank you for your feedback. We're so sorry that there was a problem with your order on this occasion. We certainly don't expect the courier company to leave parcels in any bins and we'll be raising this with Yodel. We hope your delivery charge is back in your account now, but if there are any further problems, please do let us know. - Rachel.
Posted 6 years ago
Lesley Hemmings
Verified Buyer
“Although I was very pleased with the way the picture was presented and very clear I thought the quality of the socks quite poor. In saying that it just might be the type of material that has to be used to produce the image.”
Helpful Report
Posted 6 years ago
Rachel Maddox
Verified Buyer
“Delivery good etc but don't do what I did and just take the pictures at face value; please read the product descriptions, particularly to do with size! Everything I've received is very small and, in my opinion, not worth what I paid for them. Having used a considerable portion of my children's Christmas fund to buy gifts that were meant to be part of their main collective of presents, I now have a number of supporting-cast stocking fillers. Disappointed with the goods. And in myself. Merry Christmas!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Really good product. However delivery communication could have been better, I only received an email to say it had been dispatched, and had no estimated day of arrival. So much so that when it did arrive the box was left on the floor outside the flat while we were out, and was consequently stolen. Thankfully a neighbour find it and returned it to me without my knowing it had even arrived in the first place! I wasn’t impressed that the box was just left without our consent, in the future I would like to see a more secure delivery system.”
Helpful Report
Posted 6 years ago
Christine Duncan
Verified Buyer
“I found the experience very pleasant, it had a good choice of gifts for a special present. The only disappointment is that the box it came in was quite damaged, so that was a little upsetting. If not for that I would have given five stars but as it's a gift it wasn't ideal. It was obviously damaged when the bottle was placed in it as the outside box it came in was perfect, no damage at all. So come on guy's little things mean a lot to your customers.”
Helpful Report
Posted 6 years ago
Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.
Posted 6 years ago
Rachel Payne
Verified Buyer
“A little disappointed at the huge amount of packaging that was used to send a very small item.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“P&P charges were rather excessive for the cheap, light item I bought.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Can't comment on the gift yet, the parcel arrived after the estimated time, so it will have be saved for Christmas and I had to shop for another one for the birthday. The member of staff I 'live chatted' with was polite and traced the parcel but it was too late.”
Helpful Report
Posted 6 years ago
Megan Lynch
Verified Buyer
“Really disappointed that the goods I had ordered were not available BUT good communication from Prezzybox.”
Helpful Report
Posted 6 years ago
Philip Gillett
Verified Buyer
“I can not write a review I haven’t got my order yet”
Helpful Report
Posted 6 years ago
Kirsten I Currie
Verified Buyer
“Ordered three things, two things arrived. Still waiting for my third item to arrive as it’s a Christmas present. I’ve used this site many times before but this is the first time I’ve been disappointed.”
Helpful Report
Posted 6 years ago
Chelsea Bowles
Verified Buyer
“Arrived in a very damaged ripped box, not good for giving as a prezzie! Fast delivery though”
Helpful Report
Posted 6 years ago
Sharon Perrie
Verified Buyer
“Not received it yet.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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