Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not keen on the quality of the socks I'm afraid. They feel very cheap...and they're not! Still an amusing gift though.”

Helpful Report

Posted 6 years ago

“Sorry but one of my items was way smaller than I thought it would be!!!!”

Helpful Report

Posted 6 years ago

“The service was fantastic, my items arrived the following day. However I was very surprised by the amount of packaging. Why did 2 small items require a very large box filled with the large plastic bubbles?”

Helpful Report

Posted 6 years ago

“Could not fault the delivery of this item but the product was flawed as the carpenters spirit level did not work as shown on a true level service in photo. Overall disappointing.”

Helpful Report

Posted 6 years ago

“Was pleased with speed of delivery and accuracy of personalised items but somewhat dissapointed with personalised night light for my grandson. The changing light effect is o.k but didn't realise it would be so small and somewhat flimsy. The rocket part which slots into the base wobbles and this makes it look cheap which it wasn't.”

Helpful Report

Posted 6 years ago

“Order received and up to standards. However, I did specifically pay more for the 1-2 day delivery and it did not come on time. I needed it for a birthday and instead came on the 3rd working day which meant it was late. Very disappointed”

Helpful Report

Posted 6 years ago

“Ordered the pillows, arrived very mustardy more so than the photos. There ok but I wouldn’t buy them again as I don’t think they are not worth the money.”

Helpful Report

Posted 6 years ago

“On arrival gift seemed a bit overpriced”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and if you would like to return your item, please contact us at csteam@prezzybox.com and we will get this arranged for you. Many thanks.

Posted 6 years ago

“A great idea but all my Jelly beans are sticking together as though my tub is from old stock”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear this and if you would like a replacement, please contact us at csteam@prezzybox .com however, we have looked into this for you and this stock came into our warehouse in October. Please let us know if there are any issues.

Posted 6 years ago

“Present for xmas not opened yet”

Helpful Report

Posted 6 years ago

Hello and thank you for your review. These are really popular items and make great Christmas presents. Enjoy :)

Posted 6 years ago

“Very unhappy with item purchased as broken when delivered. When complained about, customer services quick at responding and dealt with within a few days.”

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Posted 6 years ago

Hello and thank you for your feedback. We're glad to hear you had a quick response from our customer service team and your issue was resolved quickly :)

Posted 6 years ago

“Box came damaged and wasn’t delivered to my door but left in the hallway on the wrong floor of the flats..”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this and have bought up an investigation with Hermes regarding this and we have now refunded your delivery charge. Apologies for the inconvenience.

Posted 6 years ago

“Good contact from customer service. Paid extra for next day delivery but didn't receive it for 4 days. Emailed to be told as it was after 1pm on a Friday when I placed the order it couldn't happen. It didn't say that on website and took my money though. Say there going to return the extra I paid for delivery still waiting. Engraved vase arrived via royal mail. Disappointed with it engraving looks good but vase is very cheap looking, not worth the money paid. The box makes it look cheap too. Only ordered as advertised next day delivery on web search.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We can see we have been in contact with you regarding your order. We are sorry that the refund has not arrived back with but we have now issued a refund for the full delivery cost. If you wish, please send us a picture of your item to csteam@prezzybox.com and we may be able to look into this for you. Many thanks.

Posted 6 years ago

“Very good, but website slow. Accidentally ordered the same thing twice. As personalised I can’t get a refund”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and will certainly pass your comments onto our technical department. We are also sorry that we cannot refund your second item. Had we had correspondence after the order was placed, we could have amended this for you so sorry about this.

Posted 6 years ago

“My parcel arrived like this. The box is marked and not presentable as a present. The delivery also took longer than I expected”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Ordered and paid extra for next day delivery. Had an email to say that it would be delivered, but it did not arrive. Had to wait until following week for it to turn up. Item did not look as nice as the website picture.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 6 years ago

“Brilliant gifts. Ridiculous and wasteful amount of packaging for two tiny tins to be sent in. Need to think about the environment and waste more!”

Helpful Report

Posted 6 years ago

Hello! Thank you for your review. We're so sorry to see so much excess packaging and have passed your feedback and photograph onto our distribution warehouse to prevent this from happening again. Hope this helps, Prezzybox.

Posted 6 years ago

“I have given a 3 because it said my order would be delivered within 3 days and then it said 5-8 days. It came at the right time but still.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. As these are personalised items, they take time to process so they are actually dispatched within 3 days and then delivery is on top of this. We're glad it arrived within the estimated delivery dates though.

Posted 6 years ago

“As this gift was sent to a friend, and we nave not heard if it has been received we cannot comment.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. According to the tracking it was delivered on the 31st October. We hope this helps :)

Posted 6 years ago

“The website was great, the photos were easy to upload and I love the idea of my dogs on socks. They arrived within a few days however I was a little disappointed with the quality of the socks and it was probably overpriced for what it was.”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are sorry to hear that you are not happy with the quality of your item. If you would like to send us a picture of the socks to csteam@prezzybox.com, we can see what we can do for you. Many thanks.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews