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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Selina Adcock
Verified Buyer
“Not kept up to date with delivery”
Helpful Report
Posted 6 years ago
Hi Selina, Sorry that you felt you weren't kept up to date. As you've ordered on an economy delivery, there's not as much information we can provide you with regarding the progress of your delivery, as economy is not a tracked service. We can see that you received a confirmation email and a dispatch email once your order left us, along with an estimated arrival date, however we'd suggest looking at our standard or express delivery options if you require more specific delivery information. Thanks!
Posted 6 years ago
Samantha Heggie
Verified Buyer
“I ordered two items, boys odd socks and mens odd socks. They were beautifully presented and i am more than pleased with these items. I was however, not in the slightest bit amused with delivery of these items. I was not in when these items were delivered so the delivery driver put a card through my door telling me that the parcel was in the blue bin, which would have been fine but the blue bin in question was actually my neighbours bin which was full of rubbish and very smelly. As you can imagine i was not very pleased as i had paid for these items and do not expect them to end up in the bin before i receive them apart from the fact that the delivery driver could have knocked on the neighbours door and asked them to take it for me rather than putting it in their bin. I sincerely hope that Prezzybox will work to rectify this situation with the delivery company because as much as i loved the items i ordered i would be worried incase i was not in when i was due to get a delivery. Prezzybox, you would have received 5 stars if it werent for the delivery being shoddy.”
Helpful Report
Posted 6 years ago
Hi Samantha, Thank you very much for your feedback. We're happy you were pleased with your order, but we're very disappointed with your delivery - this is not of the high standard we expect and we're very sorry. We've passed your feedback onto our delivery driver and refunded your delivery charge for you. It;'ll be back in your account over the next few days. So sorry once again. Prezzybox.
Posted 6 years ago
Jayne Bentham
Verified Buyer
“Ordered the crystal rose for my mum 80th birthday delivery was ecellent arrived in time But very dissapointed with the product Was £19.99 abd i expected it to be a lot bigger than it is It is only about 3 inches high After i ordered it u saw sane thing on other sites a lot lot cheaper ☹️”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,
Posted 6 years ago
Jo Earle
Verified Buyer
“It didn't arrive in time and I realize that there is no where to write a message so recipient didn't know who it was from. Probably wont use again”
Helpful Report
Posted 6 years ago
Hi Jo, Thank you for your feedback. We're sorry to hear that your parcel didn't arrive in time for you - We do try our very best to ensure all orders are shipped and delivered in time, but unfortunately on rare occasions delays in transit can occur. With the product you've ordered, our customers tend to add who the order is from to the 'message' section of the gift. Thanks again, Prezzybox.
Posted 6 years ago
Anonymous
Verified Buyer
“Variable in how quickly they fulfilled my order: late with the first one, quick with the second.”
Helpful Report
Posted 6 years ago
Hello and thank you for taking the time leave us feedback. Each of your items were sent from different supplier, hence the different delivery dates. The different dates should have been shown when you had placed the items in the cart and should be on your confirmation email. We are very sorry for any inconvenience caused.
Posted 6 years ago
Tracey Witts-Hewinson
Verified Buyer
“Not received yet so can’t review”
Helpful Report
Posted 6 years ago
Hello and thank you for your review. Your items are due between the 11th and 16th October. These do take a little while to produce but they are worth the wait :)
Posted 6 years ago
Georgina Cross
Verified Reviewer
“Arrived damaged, however was given a refund. Helpful on that front”
Helpful Report
Posted 7 years ago
Hi Georgina, Thank you for your feedback. Once again, please accept our apologies that your order arrived damaged. Your refund will show in your account shortly. If there's anything else we can do for you, please let us know. Prezzybox.
Posted 7 years ago
Janet Brown
Verified Buyer
“The vase was lovely but was not entirely happy with the engraving , it was a little small and a little messy to read”
Helpful Report
Posted 7 years ago
Tabassum Fakih
Verified Buyer
“The money box was cute but very small to what I had expected. It's a shame that it also didn't have music too”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“There was a 'h' missing in the word much. How disappointing”
Helpful Report
Posted 7 years ago
Hello and thank you for your feedback. We are sorry to hear this. IF you would like to send a picture of the item to csteam@prezzybox.com, we will ask the supplier to issue a replacement for you. Many thanks.
Posted 7 years ago
Anonymous
Verified Buyer
“Good quality photo cut, print and material. However the ladies size 7 is more like a men’s size 9.”
Helpful Report
Posted 7 years ago
Hello and thank you for your feedback. We are happy to hear you are happy with your item. If you like, the supplier will print you a new pair. Many thanks.
Posted 7 years ago
Tracy Seville
Verified Buyer
“Affordable, original gift idea, arrived exactly when it was supposed to... what more can you ask for! Look forward to finding more unique gifts in future.”
Helpful Report
Posted 7 years ago
Hello and thank you for your positive comments.
Posted 7 years ago
Barbara Payne
Verified Buyer
“I was a little disapointed that it said 1 to 2 days on the payment received page I did not realise it would take longer to get it to it's desternation via royal mail Thou it did arrive on time and all went well my auntie was made up with the quality of the gift so well done”
Helpful Report
Posted 7 years ago
Catherine Robertson
Verified Buyer
“Sadly my items arrived AFTER my party date ! The items were as expected but are now of no use to me .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The recipient of my gift was extremely pleased with it (engraved wine glass & bottle of wine) however I was a little upset that having paid £2.00 for next day delivery it still arrived a day later. My Aunt was thrilled with it though.”
Helpful Report
Posted 7 years ago
Kathleen O
Verified Buyer
“I received my item ok but it didn't come when they told me it had arrived, so I had to make a call to find out where it was, I was told I could track my item just to find out I couldn't,”
Helpful Report
Posted 7 years ago
Kelly Pinnell
Verified Buyer
“An OK product. The personalisation wasn’t as dark as in the pictures which means it doesn’t stand out as much. Also worth noting that it’s only on one side. I chose PrezzyBox over Not on the High Street because of the advertised delivery of 2-5 days. It took 8 which meant it was late for what I ordered it for.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Sadly my order was cancelled but it was refunded quickly”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I had opted for next day delivery but the item took 5 days so it was past when I needed it. Other than that the item is good”
Helpful Report
Posted 7 years ago
Theresa Scully
Verified Buyer
“I received the goods I had ordered - in good time and good condition”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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