Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good arrived OK but not actually checked yet”

Helpful Report

Posted 6 years ago

We're very happy you're happy! We hope to see you again soon - Thank you for the feedback.

Posted 6 years ago

“Words on front (name) should have been larger”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Item is great, but as it was a boxed item and sent in a soft envelope the box that contained the gift had some damage to it, but not enough to bother with hassel of sending it back. would advise more robust packaging!”

Helpful Report

Posted 6 years ago

So sorry to hear this. We've passed your feedback onto our warehouse to make sure this doesn't happen again. All the best, Prezzybox.

Posted 6 years ago

“I ordered two gifts from Prezzybox, one of which I have received which is very good. The service was excellent, however the delivery company Yodel which you use, have not been very encouraging. They delivered a parcel 3 times at times when I was absent from my house. On the morning of the second attempt at posting the parcel which required my signature, I telephoned the driver directly and told him that I would be home after 3pm, when I got home, he had attempted to deliver the parcel at 2.45pm, he then tried to deliver his third attempt at 10.45am the next day, even though I told him on his mobile phone that I would not be home until after 3pm every day!!. So I cannot rate the other parcel, as I have still not received it!! Apparently I am supposed to travel 41 minutes to collect it from the nearest depot, which would cost more in petrol, than the item that I ordered! I appreciate that they tried three times, but if the driver had passed the message along, the third attempt might have had more success.”

Helpful Report

Posted 6 years ago

Hi Kim, That doesn't sound great - We're very sorry that this has happened. We've messaged you directly as we can offer a replacement order. Speak soon, Prezzybox.

Posted 6 years ago

“I got what I paid for”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“I liked what I ordered- crazy men’s golf socks but there were no sizes- hope they fit”

Helpful Report

Posted 6 years ago

Hi Marc, Thanks for the feedback. We do list the sizing on the website for these socks. They're Size 6-11. Hope this helps,

Posted 6 years ago

“hello the quality of the present i bought was really nice and presentable but i didn't like how i paid more money for it to come on saturday and it came on monday or tuesday. Either then that thankyou”

Helpful Report

Posted 6 years ago

Hello, Thank you for the review! That's not great - we're so sorry your order didn't arrive on your selected date. We've popped you an email to offer a refund of your extra delivery charge. Speak soon, Prezzybox.

Posted 6 years ago

“A little disappointed that the personalization was not more pronounced I”

Helpful Report

Posted 6 years ago

Hello Thank you for your feedback and sorry to hear this. If you would like to send us a picture of your item to csteam@prezzybox.com, we can have a look at this for you and see if there is in fact an issue. Many thanks.

Posted 6 years ago

“Was quite disappointed with my recent purchase; the images on the website gave the impression that the notebooks I bought were larger than they turned out to be in reality. They are decent enough, but not really good value for the size/quality, despite the personalisation option.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. The product page does give options to choose either A5 or A6 size notebooks but we have taken your comment son board and will speak to our web design team to see if we can make this clearer. Many thanks.

Posted 6 years ago

“Gift great but after reading 1/2days delivery and ordering on Tuesday for a party on Saturday, order confirmation said delivery up till following Tuesday! As such didn't have gift in time for party.”

Helpful Report

Posted 6 years ago

Hi Christina, The 1-2 days shown is how long the item takes to be dispatched from our external partners. We always show a delivery estimate breakdown in the checkout so this can be double checked before purchase. Hope this helps!

Posted 6 years ago

“The recipient of this present was very pleased with the product but very unhappy that the parcel was left outside their front door which is very close to the pavement where anyone passing could have seen and taken it. They only looked to see if it had arrived because they were told to expect a parcel. As they only use their back door it was lucky they went to look.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your delivery on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Prezzybox website fine but still waiting for delivery. Seems to have gone missing twice according to the Hermes courier service. ?? Always had problems with Hermes. Needs reviewing. Still waiting even though delivery should have been Wednesday 17th October ???”

Helpful Report

Posted 6 years ago

Hi Angela, As a member of the team has been discussing with you, there was unfortunately a delay with the delivery company as your order came through to us without a house number. We can see that this has now been resolved for you. If you have any other queries or concerns, please don't hesitate to let us know. Thank you,

Posted 6 years ago

“Item never arrived for wife's birthday. Prompt refund received. Will not use again.”

Helpful Report

Posted 6 years ago

So sorry that your order didn't arrive on time on this occasion John. We hope your refund has now reached you. If you have any other queries or concerns, please don't hesitate to ask. Thank you,

Posted 6 years ago

“Bought the unicorn bath bombs. They look great and I am sure my niece will love them. My only suggest would be to send them in a box rather than an envelop as some of them are damaged from postage.”

Helpful Report

Posted 6 years ago

“The cookie was "okay", I'm glad I didn't pay any more than £7 for it. It was decorated with the writing I provided but it was very, very basic. A couple of Jazzles around the outside, that was it.”

Helpful Report

Posted 6 years ago

Thanks for the feedback! Sorry you didn't feel the cookie was up to standard this time. We'll pass your feedback onto our external partners. Again, we're very sorry you weren't 100% satisfied on this occasion.

Posted 6 years ago

“Very quick process but the cutlery turned up with finger prints/ dirt on it.”

Helpful Report

Posted 6 years ago

Hi Patrick, Thank you for your feedback. We're very sorry to hear that your order was dirty. We've contacted you directly because we'd like to look into this for you. Speak soon, Prezzybox.

Posted 6 years ago

“Sound seems good not too sure of quality. Side speaker slightly crushed. Sent email. Waiting for response.”

Helpful Report

Posted 6 years ago

Hi Lesley, Thanks for the review! We're so sorry that your item arrived damaged. We can see that a replacement has now been issued for you by our team. If you have any other queries or concerns, please let us know. Prezzybox.

Posted 6 years ago

Hi Lesley, Thanks for the review! We're so sorry your order was slightly damaged and can see a replacement has been issued for you. Take care, Prezzybox.

Posted 6 years ago

“Choc pizza fab ! Thanks ,printed socks ,,,,,, cheap looking and seem very large , don't tnink thy will wash very well AND very expensive”

Helpful Report

Posted 6 years ago

Hi Alison, Thanks for the feedback! We're sorry to hear that you weren't 100% happy with the quality of the socks. These are a very popular product and this isn't a complaint we've received before, but we've passed your comments onto our external partners. Thank you again for your feedback.

Posted 6 years ago

“The product is okay, however I received no confirmation that my item had been delivered to Argos. When I visited the locak Argos to check, yes the item had been delivered but Prezzybox had not provided Argos with the necessary information to allow them to mail me that it was in store. Unacceptable.”

Helpful Report

Posted 6 years ago

Hi Alan, Thank you for your feedback. We're sorry to hear that you didn't receive any notification that your order has been delivered on this occasion. We're currently looking into this with our delivery driver. Apologies once again, Prezzybox.

Posted 6 years ago

“I ordered two gifts separately,one of them was half opened. I assume the design of the package makes the delivery person curious... One of the pair of socks was too small for the sizes advertised.”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews