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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Reason being because they don’t give you the size of the product so you think the product would be bigger than it is but other than that it’s a beautiful gift thank you.”
Helpful Report
Posted 6 years ago
Justine Walker
Verified Buyer
“I was so excited at the thought of photo face socks. The socks are fun however one of the photos was too dark (Looks ok on screen) and it would have been nice to have the option to change the picture before they were printed as it has spoiled the overall effect of the socks leaving me feeling a bit flat about the fun (but expensive) gift for my dad.”
Helpful Report
Posted 6 years ago
Pippa Smith
Verified Buyer
“Items were as described but were delivered in a huge box with lots of plastic padding which wasn't necessary. Rethinking how you pack goods would be good.”
Helpful Report
Posted 6 years ago
Michael Binns
Verified Buyer
“A poor quality present, which I was disappointed with, however very good returns service after I spoke to a prezzybox rep.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It came intact, but the box was quite dusty.”
Helpful Report
Posted 6 years ago
Frankie Conte
Verified Buyer
“The items itself was fine and quick delivery...my only problem is that it was left out in the pouring rain thrown over my gate so when i got it the box was soaking through. Also too much plastic in the box for no reason”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We are very sorry to hear this and we will certainly bring up an investigation with Hermes for you. We have refunded your delivery charge for the inconvenience though. Many thanks.
Posted 6 years ago
Anonymous
Verified Buyer
“Delivery was nice and quick. I ordered a cookie and expected it to be bigger but overall very pleased with the service and quality.”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We're sorry you weren't 100% happy with the cookie. We do have the dimensions on our site for our customers to see. We are pleased to hear you were happy with the service though :)
Posted 6 years ago
Anonymous
Verified Buyer
“I was really disappointed that both my items ordered at the same time were not delivered together. Still waiting on 2nd item.”
Helpful Report
Posted 6 years ago
Hello! Thank you for your feedback. The items you've ordered have different lead times and come directly from different external partners. You can see a breakdown of the estimated arrival dates on your order confirmation email. Hope this helps! Prezzybox.
Posted 6 years ago
Michael Beasley
Verified Buyer
“Rose with silver, good product but very much let down by engraving - very difficult to read without characters being a contrast to silver tag. Contacted customer services, spoke to RICHARD who handled the situation very well and was a credit to your business. A replacement tag was arranged, but I think it will remain illegible. If properly engraved - easy to read - e.g. black on silver, I would be totally satisfied with the product. If you are able to correct this fault and send out a legible tag to myself and other customers I'm sure it would help build a good reputation and more repeat business. If you could action this for customers like myself and those ordering in the run up to Christmas - and beyond - e.g. Valentines Day, that would be both welcome and impressive. Kind Regards, Michael Beasley.”
Helpful Report
Posted 6 years ago
Hi Michael, We're so glad that we were able to sort the issue with your order and that you were happy with how we dealt with it. We hope to see you back shopping with us very soon. Have a great day, Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Candle holder alot smaller than expected. Quick delivery.”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,
Posted 6 years ago
Gordon Simms
Verified Buyer
“Still awaiting item delivery”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We can see that your item would have been dispatched on the 26th on a standard delivery. Can you please let us know if it has not arrived since then and we can look into this for you. Our contact email is csteam@prezzybox.com. Kind Regards
Posted 6 years ago
Lynne Bagley
Verified Buyer
“Disappointed in the engraving of the golf tees. Quite illegible”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We are very sorry to hear this and if you would like to send a picture to us at csteam@prezzybox.com, we will certainly look into this for you. Many thanks.
Posted 6 years ago
Serdal Ibrahim
Verified Buyer
“The quality of the goods I received, were pretty good quality, for the price. Think customer services, could be better.”
Helpful Report
Posted 6 years ago
Hello Thank you for your feedback. We are sorry to hear that you were not 100% happy with our customer service but please be assured we do all we can to the best of our ability and pride ourselves on our easy contact and friendly approach to our customers. Many thanks.
Posted 6 years ago
Penny CHEDZEY
Verified Buyer
“The ordering process was easy and the gifts arrived quickly. However two out of the three items were damaged (had the cardboard hook at the top torn off) which as these are a Christmas present for my nephew wasn’t very good.”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We are very sorry to hear this and if you would like to contact us at csteam@prezzybox.com, we will happily issue a replacement order for your damaged goods. Many thanks.
Posted 6 years ago
Claire East
Verified Buyer
“Arrived quickly, one of the gifts was quite small compared to what I thought I would be, may not have ordered at that price if I knew but good service and nice gifts”
Helpful Report
Posted 6 years ago
Hello Claire and thank you for your feedback. We are sorry to hear this especially as these are very popular items. If you would like to discuss this further, please contact us at csteam@prezzybox.com. Many thanks.
Posted 6 years ago
MARTIN PUTMAN
Verified Buyer
“I dont know if the purchase is good as they are Christmas presents, so not even been unwrapped yet.”
Helpful Report
Posted 6 years ago
Thanks for taking the time to write a review!
Posted 6 years ago
Yovana Appadoo
Verified Buyer
“The item was received but later than expected which was unfortunate because it missed the birthday. However it was lovely.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,
Posted 6 years ago
Kevin Daly
Verified Buyer
“I had some images printed on socks (dog)...however, th photos are too dark and don't show up well on the socks. I thought you would maybe have checked the image brightness and adjusted accordingly. I'll probably still use you again but yes, a bit disappointed. The recipient will think it's just any dog rather than hers (the photos were of her dog). Cheers Kevin Daly”
Helpful Report
Posted 6 years ago
Hi Kevin, Thank you for your review. We're really sorry to hear that you weren't 100% happy with your order on this occasion. It doesn't look like our customer service team have heard from you regarding this issue - could you please email us with an image of the socks to: csteam@prezzybox.com so we can look into this for you? Thank you,
Posted 6 years ago
Anonymous
Verified Buyer
“Easy purchase site and very quick time to dispatch, unable to alter personalised order 2 hours after placing. Good delivery time. Order was a personalised Christmas glass bauble, text and font very small and faint. I wanted something discreet, but actually quite difficult to read. Would I recommend? Pressybox, yes, item purchased, need to make customer aware of very small and faint engraving.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“All items were delivered in a timely manner. Vase did arrive with no personalisation but a quick call to the team means that a new one is due soon. We'll see how it turns out. All other items were perfect. However the beard kit had come apart in the box, all pieces there though.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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