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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“Very fast and easy process, though I did not get what I ordered. I got somebody else's order, along with an invoice with all their details on. I rang your customer service and a guy called Richard was very helpful. He said I would get another one with express delivery. Still waiting for it in the mail though it should be here today. I accept it was a genuine mistake on their part and I would use them again, good company and I am satisfied, despite not getting what I wanted in time.”
Helpful Report
Posted 7 years ago
Mitchel Allen
Verified Buyer
“My lighter came quick website was easy to use. Would have been nice if the digital picture of my personal words came up on my email. Lighter was really scratched when I received it though”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are really sorry to hear that your lighter is scratched. Would you be able to send a photo of the scratches to our Customer Service Team at csteam@prezzybox.com and we will look into getting you a replacement asap? Once again please accept our apologies.
Posted 7 years ago
Anonymous
Verified Buyer
“It didn’t really make me happy, as I have ordered a present for a birthday and the present I gave enough time to arrive, it’s been a few days after the latest arrival date and it’s still not here so not very happy to be honest with you, on the plus side the Customer service is fantastic and have tried to help on every way possible”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are sorry to hear that your delivery was delayed. We can see that one of our advisers is looking into this for you but please do not hesitate to contact us if you need anything at all.
Posted 7 years ago
Mr Jr Farrow
Verified Buyer
“Although the delivery was a three day period, they managed to deliver on the 4th day”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We do try our very best to deliver in the estimated time but this cannot be guaranteed, the delivery times given are only estimated.
Posted 7 years ago
Lyndie Pearson
Verified Buyer
“The delivery was very quick and ordering was easy. However, I was disappointed with the size of the pamper pack for the money and also the cookie as it said giant cookie which it isn't. Sorry”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good quality item received.”
Helpful Report
Posted 7 years ago
Natalie Schneider
Verified Buyer
“Printing on the cutlery was not even and cutlery was dirty so I had to clean it before gifting. Was delivered next day by Royal Mail forced through the letterbox no signature required with labels on packaging stating fragile. Cost of delivery too much conduit was not recorded or courier”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The product was delivered promptly in a usable condition. Thank goodness. However, the website is confusing in regards to returning a product back for refunds. The website is not clear enough and info regard returns are confusing. I sent the product back for a refund to the office address instead of the return address this cost me £10 using a corridor because of the useless unclear information on your website. The 48-hour contact email ticket system is useless, so, therefore, I shall only use Amazon because it is so easy and they help and look after customers. Regards.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered a 21st birthday pint glass for my son. Not happy at all with the writing on the glass. The fonts were different sizes and it did not look that nice. The writing could have been bigger, appeared very small to the size of the glass. So sorry don't think I will be ordering again.”
Helpful Report
Posted 7 years ago
We are sorry to hear that you have been disappointed with your item. It could be that the item may need replacing. On rare occasions the engraving can be produced incorrectly. Would you like to send us a photo to csteam@prezzybox.com and we can look into this further for you? Once again we are sorry that you are disappointed.
Posted 7 years ago
Anonymous
Verified Buyer
“Product was what I expected but slow delivery”
Helpful Report
Posted 7 years ago
Caroline Hemsley
Verified Buyer
“They had what I wanted, but being told they would arrive between Tuesday and Thursday ? And they never came till Saturday so disappointing”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I like I variety of products/experiences available, however I’m still not entirely sure whether I’ve received what I bought, I haven’t received an email or anything regarding it”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Sadly I had to return both items as the phone holder was far too stiff for my fibromyalgia hands to use and the relaxing sounds machine too harsh.”
Helpful Report
Posted 7 years ago
A L Judah
Verified Buyer
“Item arrived promptly (though was left outside behind a bin where the cardboard could have got wet in the rain, not the sellers fault). The item was rather squashed in the box presumably from China and was not the same as in the picture. It was a pair of unicorn slippers, the horns were made of rainbow stripes and not golden as shown. I would have much preferred the golden one for an adult present. Disappointed.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Too much packing for a small box Ordered on Tuesday and delivered on Monday via standard delivery .”
Helpful Report
Posted 7 years ago
Matthew Selley
Verified Buyer
“I paid by PayPal and had no option to change delivery address to the intended recipient. I messaged you and sorted it but you should look into this.”
Helpful Report
Posted 7 years ago
Thank you for your feedback. When paying with Paypal on our site it will take you to a page hosted by Paypal. At this point your delivery address can be seen and there is an option to change the address. However, we are always happy to help if it is difficult to see the address change option. Unfortunately, we are not able to change this as it is Paypal's own page.
Posted 7 years ago
Roger Burgess
Verified Buyer
“It didn’t. I ordered with the expectation of delivery on Tuesday/Thursday. It arrived the following Monday. This was as a present required for the previous Saturday. I had to purchase something else-not from Prezzybox.”
Helpful Report
Posted 7 years ago
AIMEE CAIRNCROSS
Verified Buyer
“Site was easy to navigate and checkout was a breeze. Delivery is not something I can comment upon as my product still has not arrived yet; however, the expected delivery date has been and gone!!!”
Helpful Report
Posted 7 years ago
David Ferguson
Verified Buyer
“Unfortunately I never received the thank you cake for my daughters birthday and it’s tomorrow”
Helpful Report
Posted 7 years ago
Kerry Gibbings
Verified Buyer
“The website is easy to use and the item came very quickly but the items quality could of been better”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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