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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Melissa Rowe
Verified Buyer
“I made another order you took two payments out my account and I haven't herd when delivery is going to be”
Helpful Report
Posted 7 years ago
Julie Holland
Verified Buyer
“Very happy with product but did not arrive when expected”
Helpful Report
Posted 7 years ago
Harpreet Mittoo
Verified Buyer
“The items arrived as shown on the website. However the delivery was a bit long, especially as the items weren't coming from abroad. They were coming from Northampton. Which is only 2 hours away. They were meant to be apart of my husbands birthday present. I thought they would arrive on Friday in time for his birthday on Sunday however the times then changed to say between Friday and next Tuesday. But the most annoying part was that they didn't arrive until late Wednesday afternoon.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good prices and product. Slow delivery”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I absolutely love the shot glasses really nice wee novelty gift and came packed really well, although I was disappointed in the delivery time ordered on a Tuesday morning and never received til the following Monday.”
Helpful Report
Posted 7 years ago
Michelle Brotherton
Verified Buyer
“My son was very excited to get his Retro games console. He was hoping it would arrive sooner. Ordered on Monday, arrived on Saturday which is a while to wait when paying for delivery. My son tells me the cable is quite short so he has to sit quite close to the t.v to play.”
Helpful Report
Posted 7 years ago
Joanne Archer
Verified Buyer
“I am still awaiting a delivery, that is late. Phoned customer service but they were not prepared to help told me to keep waiting.”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are sorry that you have not been happy with the service. The estimated time for delivery was the 16th April but this is only an estimated time and cannot be guaranteed. We can confirm that your order was dispatched on the 10th April by Royal Mail but we are happy to send out a replacement if it does not arrive by the end of the week. Once again please accept our apologies for any disappointment you have experienced.
Posted 7 years ago
Lindsay Frew
Verified Buyer
“I used prezzybox as I wanted gift sent to my nephew within a few days. I had a bit of an issue with the original order as my address went in as delivery when I wanted it to go somewhere else. I sent an email and this was fixed for me easily the next day. It said delivery would be the tues or wed which was great as his birthday was on tuesday. Unfortunately it didn't arrive until the Friday. He was delighted with the gifts. I used prezzybox as I needed a gift sent fast and unfortunately this wasn't the case. This would affect me using it again for this reason. I would however still use it if I had a longer timescale for it to arrive as the contents and quality were very good.”
Helpful Report
Posted 7 years ago
Wayne Morrison
Verified Buyer
“Delivery and purchase were spot on thanks, unfortunately when I requested to make alterations to the item the following day being Sunday when my purchase was on the Saturday I received an email on Monday stating that it was too late 😲😂😡 It would be good if you could make provisions for future for these times of errors as I would have quite happily with the product being correct but a couple of days late, just saying. I was also told in the email that I should re order to receive the correct item not good in my view Thanks”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“They covered up a mistake on our behalf and made good our order”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy to order, quick delivery, however the glass had marks on it and was not packaged very well”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. We're very sorry to hear that you weren't 100% happy with your order. We've emailed you directly to resolve this. Thank you, Prezzybox.
Posted 7 years ago
David Williamson
Verified Buyer
“I was happy with the product but wasn't happy with delivery I paid extra for next day delivery to come the Tuesday we waited in all day and it didn't come till the Thursday so wasn't happy at all.”
Helpful Report
Posted 7 years ago
Sandra Mitchell
Verified Buyer
“Good efficient service with a great selection of gifts at very reasonable prices. Ordered your life in pictures book, for a 60th birthday present,which is lovely but I was disappointed there isn't any pictures for 2018!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Present was good but next day delivery was not next day and not happy that I paid extra. Never responded to my email to customer service.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review! We're so sorry to hear that your order didn't arrive next day for you. We've dropped you an email to confirm we've refunded the extra payment for the next day service back to you. Apologies once again. Prezzybox.
Posted 7 years ago
Anonymous
Verified Buyer
“Had what I needed”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The gift itself was very nice although I wasn't sent an email update that the gift had been despatched. Also, the receipt was enclosed with the gift which was sent to the recipient so they knew how much it all cost which wasn't very good.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery charges way too high. Will not be shopping here again.”
Helpful Report
Posted 7 years ago
Hi Michelle, Thank you for your feedback. We're sorry to hear that you feel our delivery charge is too steep. Our delivery charge covers the cost of the picking, packing and sending of all our items - We charge a flat rate for delivery no matter how many items are on an order and believe this to be a fair cost. Thank you for your feedback!
Posted 7 years ago
Anonymous
Verified Buyer
“good gift for a friend”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Unusual towel which will be received with joy”
Helpful Report
Posted 7 years ago
K Brennan
Verified Buyer
“Expensive delivery charge. Could be cheaper if done on weight of item.”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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