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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Brian Small
Verified Buyer
“did eventually arrive”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are extremely sorry if your order did not arrive in the time expected. It was dispatched the same day that your order was placed and we cannot apologise enough if it's time in transit was longer than anticipated. We would like to reassure that this is a rare occurrence. Once again thank you for your feedback.
Posted 7 years ago
Fiona Macintyre
Verified Buyer
“Ordered two personalised birthday cards but I thought the quality of the paper was poor. Postage eas expensive.”
Helpful Report
Posted 7 years ago
Buster Erlebach
Verified Buyer
“Happy enough with my product. Only issue was that it was delivered a day late. Considering I pay £3.99 for P&P I would expect it to be delivered between dates stated. I do have the right to ask for a refund of this, but am not going to. I recognise it’s not your fault. Maybe, consider a different delivery service..? Otherwise, thank you.”
Helpful Report
Posted 7 years ago
Thank you for your feedback and we will take your comments on board. We are extremely sorry that your order did not arrive in the estimated time.
Posted 7 years ago
Barry Wheatley
Verified Buyer
“Present was nice but delivery was late.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The website is not very good because although the item comes with instructions on how to return it the website will not allow me to receive a returns label and therefore I am going to be out of pocket”
Helpful Report
Posted 7 years ago
Thank you for your email. We are sorry to hear that you have experienced a problem with the returns form. These have been sent to your email directly. If you have not received this then please let us know through contact form on the website and we can send you the forms by post. We will make sure that you receive the forms either way. Once again please accept our sincere apologies.
Posted 7 years ago
Karen Taylor
Verified Buyer
“The fudge was well packaged. However, it arrived too late for part of a birthday gift! Was meant to arrive between 7th & 9th March and even though p&p paid it arrived on the 10th.”
Helpful Report
Posted 7 years ago
Rachel King
Verified Buyer
“The gifts arrived eventually but were not delivered when they said they would and did not arrive in time for Mother's Day.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The products themselves were fine and well received, but inadvertently I had ordered 2 - 1 of which was not required - I immediately sent an e-mail pointing this fact out, but got no response. I used the link provided on the website. I'm afraid I can't say I am fully satisfied.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The speedy delivery, especially as I had to change the wording on my order after I placed the order, and customer service were excellent,”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The packaging was slightly damaged upon arrival, however, it is the contents which were important.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The gift is exactly what I wanted however.... I bought two gifts together as I needed them both together as a gift but I still only have one gift and have no idea where the other is.”
Helpful Report
Posted 7 years ago
Charles Wright
Verified Buyer
“Delivery was good. Unfortunately when it asked for the name of the person to be added, It didn't stipulate that you have to add the 's as it is being used in the possesive tense”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I found a couple of items u wouldn't have thought about otherwise.”
Helpful Report
Posted 7 years ago
Ms Linda Carroll
Verified Buyer
“I don't know if I made the mistake of thinking there was going to be chocs in the mug I ordered ? But there wasn't. But yes the mug was lovely”
Helpful Report
Posted 7 years ago
Alan Hall
Verified Buyer
“good service but my product was damaged but package wasnt”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“loved the range of products”
Helpful Report
Posted 7 years ago
Lorna Litchfield
Verified Buyer
“My present arrived but was damaged. Replacement wasn't guaranteed to arrive in time for a birthday present so I was offered a refund”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery good and earlier than estimated. Engraving on glass was not quite as impressive as the picture on line.”
Helpful Report
Posted 7 years ago
Alastair Gets
Verified Buyer
“Hi - I would have preferred less packaging (smaller box) and no extra "freebies" and leaflets.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered next day delivery however waited for 3 days after next day delivery for my order to arrive”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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