Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice present but shame it wasn't delivered within the time it stated (2 days late) so disappointing as was a birthday present.”

Helpful Report

Posted 10 years ago

“The recipient of the prezzybox gift was very pleased with her item and gift looked good in the photo which she sent me. However I was a little disappointed of the time scale in delivery. I will have to order well in advance if I am to use this service again. I won't rule it out!”

Helpful Report

Posted 10 years ago

“Bought the retro slush maker. Instructions were very poor and couldn't get it to slush. You tube clip better advice. Feels weak plastic. Not tried the ice cream maker yet. Takes a lot of ice and you have to stand by and feed it in. Quite noisy too.”

Helpful Report

Posted 10 years ago

“Products all quite a lot smaller than I had expected / imagined.”

Helpful Report

Posted 10 years ago

“My one criticism is of the 'Secret Agent Alarm Clock' (the gun shaped clock). It took me over 40 minutes (and a broken nail!) to get the battery cover back on, and as for setting the time - useless. It seems to decide a time it wants to set and I found it impossible to alter it. The buzzer went off (without me setting an alarm) then stopped, then an hour later, went off again and wouldn't stop, until I removed the batteries! Not a success, I'm afraid. I'd recommend some more useful instructions, such as a leaflet, rather than the vague sentence or two on the package. Otherwise, very satisfied with the other items I ordered.”

Helpful Report

Posted 10 years ago

“Quick delivery but not able to track delivery”

Helpful Report

Posted 10 years ago

“Pleased with how quickly my gift was dispatched but disappointed that I registered the name for my flower on line on Monday 22nd June and it said certificate would be with me within 48 hours. 3 days later not arrived and had to go on anniversary weekend without that extra special part.”

Helpful Report

Posted 10 years ago

Hi Catherine, Thank you for your feedback. We're sorry to hear you haven't yet received your Certificate. The certificates for this particular product come directly from the 'Name a Rose' supplier. We have emailed you directly to ensure that you have now received the certificate. If not, please let us know and we'd be more than happy to contact the suppliers to chase this up for you. Kindest regards, Prezzybox.

Posted 10 years ago

“The quality of the products I received were very good, but the delivery was a let down. Came two days later that the latest date I was told, and so it was too late to give to a long distance friend I was seeing! Not sure I'd risk it again.”

Helpful Report

Posted 10 years ago

Hi Rowan, thank you for your feedback. We're very sorry to hear that your Personalised item arrived 2 days late. We're currently looking into what caused this delay with our external suppliers. We have also emailed you directly with an apology for the delay and a £5 Prezzybox voucher for you to use with us, should you decide to shop with us again. Kindest regards, Prezzybox.

Posted 10 years ago

“The quality wasn't quite as good as i'd hoped for, The glass is a little nicked in places”

Helpful Report

Posted 10 years ago

Hi Holly, thank you for your feedback. We're sorry to hear you're unhappy with your item. If you could email us a photograph of this to; csteam@prezzybox.com, we can get the quality looked into by our external suppliers. Kindest regards, Prezzybox.

Posted 10 years ago

“Item I ordered looked a lot bigger online disappointed when arrived very small.”

Helpful Report

Posted 10 years ago

“service and speed were excellent but the description of the product was misleading - it reads "and with three AAA batteries to get it working, they just simply pull down on the bulb to turn it on or off" - when it doesn't come with AAA batteries. Disappointing as I chose to buy from prezzybox based on the price including bats.”