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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Qi Tyng Leong
Verified Buyer
“The package arrived safely.”
Helpful Report
Posted 9 years ago
Kerry Clarke
Verified Buyer
“I was, mostly, pleased with the service and items purchased from Prezzybox. I did buy an experience voucher, however, that I had to obtain a refund on. The reason the refundxwas necessary is that the website did not list the date restictions included on the voucher. Customer service insisted they were unable to includexthis information in the listing saying it was only available from the activation website, which you cant get until the purchase has been made. Other websites, however, list all the information freely. I would, therefore, avoid purchases of this kind. There were no problems with my other purchases”
Helpful Report
Posted 9 years ago
Alicia Gentle
Verified Buyer
“I ordered a couple of presents and they turned up all thrown in a box together. No bubble wrap around them and hence each individual box was crushed and dented on the corners of each present. Please pack your items with more care. I will use you again as I like your gifts and to see if you have taken note and package orders better!”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're really sorry to hear that your items were not packaged correctly for you. We sincerely hope that no damage was caused to your items due to this - However, please contact us on csteam@prezzybox.com, if they were and we can look into this immediately for you. We have also passed your comments onto our warehouse in order to make them aware of this situation to ensure that it doesn't happen again in the future. Thank you, Prezzybox.
Posted 9 years ago
Sophie Lockwood
Verified Buyer
“Ordering form NZ to send to a family member I was expecting to be able to select a gift wrap option write a message. Disappointed that there wasn't this option.”
Helpful Report
Posted 9 years ago
Lara Breytenbach
Verified Buyer
“I didn't find anywhere to write a message for my friends birthday that would be attached to the present when it was delivered. So I got to paying for the present and realized there was no message with the present. If there was an area to write a message on the site it wasn't very obvious”
Helpful Report
Posted 9 years ago
Donna Henstead
Verified Buyer
“Quick delivery & item as described but hugely disappointing for a "gift conpany" that you don't do gift wrapping or gift messaging!”
Helpful Report
Posted 9 years ago
Amy Swale
Verified Buyer
“I thought there would of been a bit of a better newpaper front cover than I had for £20”
Helpful Report
Posted 9 years ago
Joanne Jones
Verified Buyer
“The recipients did not receive the gift I sent, even though it said it was signed for. You are currently looking into this. I'm not happy.”
Helpful Report
Posted 9 years ago
Good morning Joanne, Thank you for your feedback. We're sorry to hear that you haven't received your order. I can see that a member of our customer services team has replied to your email to ask if you could confirm your address and also check with any neighbors for the parcel. It doesn't look like we've received a response as of yet and have therefore been unable to investigate or re-send your order. If you could email us on csteam@prezzybox.com and confirm your delivery address, we will request that your order is re-sent to you. Thank you, Prezzybox.
Posted 9 years ago
Claire Muscat
Verified Buyer
“'Sweet Words' item was very cute. Purchased the 'BIRTHDAY' one so got 8 little boxes of different sweets in each box. Major downfall though is that those little boxes are simply placed (and sent) in a plain corrugated rectangular cardboard box, which not only isn't aesthetically ideal if being given as a gift, but also the post office had scribbled all over it by the time it had reached me...so was not presentable in that box as a gift at all. And finding a suitably sized/shaped box as a replacement was impossible! Delivery took about a week.”
Helpful Report
Posted 9 years ago
Nicola Bradbeer
Verified Buyer
“While the products were good and delivery quick the bath melts were slightly damaged in transit as these are a present I was a bit disappointed.”
Helpful Report
Posted 9 years ago
Lee Bloodworth
Verified Buyer
“Bought the personalised book 'BloodLust' not read it yet, all looks good, my only negative comment would be that there were no ref to how many pages, words, etc so no idea of how big the book was”
Helpful Report
Posted 9 years ago
Cara OConnell
Verified Buyer
“This made for a great gift to mark my brothers 19th and him starting university - he's all set for freshers week now! Fun novelty gift for those who like to have a laugh and are always up for or (in my brothers case) forget to prep for fancy dress”
Helpful Report
Posted 9 years ago
Tony Belford
Verified Buyer
“Your request is a bit too early as I received the article only a few days ago and I am still finding out the best way to use it. So far so good.”
Helpful Report
Posted 9 years ago
Christine Chamberlain
Verified Buyer
“Service was very good and the product itself was lovely. However, I have to say that I was a little disappointed with the engraving that we asked for as it wasn't even straight. It was too late to return as it was a 60th birthday gift and was needed the very next day. It was a shame as I felt it spoilt what was a lovely personalised gift.”
Helpful Report
Posted 10 years ago
Joanne Veldman
Verified Buyer
“Clear site, easy ordering, fast delivery, proper packaging and good customer service when product was not as expected.”
Helpful Report
Posted 10 years ago
Claire Kent
Verified Buyer
“It says you dispatch between 2-3 days but it actually took over a week.”
Helpful Report
Posted 10 years ago
Hello Claire, Thank you for your feedback. The personalised item you ordered takes up to 3 working days in production before dispatch. Your confirmation email stated that your delivery would be between 07-09 Sept, which is around a week from the date of ordering. Please do let us know if your order arrived later than 9th September and we can look into this for you. You can contact our customer services team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 10 years ago
Keith Plastow
Verified Buyer
“The Pac-man ghost lamp is great! But the spray can clock feels cheap and not worth buying and it's a pain to put the batteries in as you need a very small screw driver to open the back and changing the time settings is confusing and has no instruction on how to.”
Helpful Report
Posted 10 years ago
Blake Dellow
Verified Buyer
“Great service, fast delivery, item was damaged either in transit or during despatch.”
Helpful Report
Posted 10 years ago
Michelle Warren
Verified Buyer
“The items I ordered are a lot smaller than I thought. The way the picture showed the pamper kit I was particulalry surprised at the size. Delivery was good and I was kept up to date via email very well.”
Helpful Report
Posted 10 years ago
Sarah Hale
Verified Buyer
“ordering was easy, delivery was not. took 3 days after due date and six phone calls to get order to our house. If i hadnt phoned i dont think it would have arrived at all. objected to having to chase so much.”
Helpful Report
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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