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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Lauren Nicholas
Verified Buyer
“When I received the lighter it was very marked and fine scratches on it. not what you would expect. especially when its a gift for someone”
Helpful Report
Posted 10 years ago
Hello Lauren, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. If you would be so kind as to take a photograph of the damage and email it to our team at: csteam@prezzybox.com, we'd be more than happy to look into this for you. Thank you, Prezzybox.
Posted 10 years ago
Susanne Hogue
Verified Buyer
“I am very sad that I found things to order then received information saying how sorry they were that they cannot ship over seas.”
Helpful Report
Posted 10 years ago
Good Morning Susanne, Thank you for your feedback. We're sorry for any disappointment caused by the fact that we do not currently ship overseas - This is something we're looking to change in the near future. Thank you, Prezzybox.
Posted 10 years ago
Josephine King
Verified Buyer
“I ordered personalised mr and mrs cups but the quality was very poor (something similar to buying market goods) I ordered personalised book that also was of poor quality and also misprint of name .”
Helpful Report
Posted 10 years ago
Mrs Valerie Ford
Verified Buyer
“Bought as a present,not given yet,but it was received promptly,well wrapped”
Helpful Report
Posted 10 years ago
Alan Taylor
Verified Buyer
“There was no facility for personal messages.Even a card enclosed would have been helpful.We paid extra to have the thing delivered on a certain day...then it arrived 2 days early...So other than cleaning up your act in these two points....which ARE important....Novelty was well re ei ec.”
Helpful Report
Posted 10 years ago
Good Morning Alan, Thank you for your feedback. We are more than happy to add a message to your delivery upon request and are also working on adding this feature to the ordering process in the near future. Regarding your delivery, your order was placed on an express service just before the weekend with an estimated arrival of Monday, 17th. It is unusual for our couriers to deliver on a weekend, however, we only offer an estimated arrival date - we cannot guarantee delivery for a specific date unless the order is placed on an Express service before 1pm the day before, or a Saturday delivery. Hope this helps, Prezzybox.
Posted 10 years ago
Niamh Brown
Verified Buyer
“There was no option for me to write a note that was accompanying my gift which was disappointing and is something that may be something that would make me consider not using the site again”
Helpful Report
Posted 10 years ago
Margaret Campbell
Verified Buyer
“Not use it to much but my face has been sore since I did use it as padding is a bit hard, don't know if I will continue to use it.”
Helpful Report
Posted 10 years ago
Denise Wilks
Verified Buyer
“I've ordered a set of 'Jedi Tongs'. The article arrived quite promptly but it was faulty - no sound! These tongs were intended as a gift for a friend in the USA - where we'll be traveling at the end of the month. Luckily I've ordered the gift early and even more lucky, I opened the box and checked the tongs! I've now returned the faulty tongs but have not had any response from Prezzybox (7 days). It will now depend on how they manage the returns process, i.e. the replacement tongs works OK and cost of the mail is refunded, on how I'll rate them as a supplier.”
Helpful Report
Posted 10 years ago
Hello Denise, Thank you for your feedback. We're sorry to hear your item was faulty. We can confirm that the item has been received back and your replacement was dispatched to you on 03/08 and should be with you any day now. We hope this helps, but please don't hesitate to contact us should you have any other queries or concerns and once again, please accept our apologies for any inconvenience caused by the faulty product. Thank you, Prezzybox.
Posted 10 years ago
Adrian Bailey
Verified Buyer
“Sadly my item was damaged in transit, but Prezzybox agreed to refund me, without any argument. When things go wrong this is the best possible way of behaving. Well done!”
Helpful Report
Posted 10 years ago
Gwen Uprichard
Verified Buyer
“Disappointed with the teddy as his ear had glue on it and the tag was all scratched on the back.”
Helpful Report
Posted 10 years ago
Lisa Gell
Verified Buyer
“very nice trinket set and bath melts you made mistake on the trinket set by putting points.”
Helpful Report
Posted 10 years ago
Olga Kovalevska
Verified Buyer
“candle holders looks bot cheap, looks better on picture then in live.”
Helpful Report
Posted 10 years ago
Penelope Vandy
Verified Buyer
“I really liked the goods I ordered but unfortunately I seem to have got muddled with the order. As there were two candle holders involved I had to press it for two. I am now received two completely identical orders. I presume I cannot send one set back as they have been personalised. I therefore paid £50.00 ish for something I should have only been paying £25.00 for. I realise it was my mistake but the site was veru confusing. The goods are great so my only complaint. If you could take two back and give e a refund it would be great! penelope vandy”
Helpful Report
Posted 10 years ago
Hi Penelope, We're sorry to hear that you feel the ordering process for our wooden candle holders was confusing. Unfortunately on this occasion, we will not be able to reimburse the cost of the second set of candle holders, due to the fact that it does state in our product description that these holders come as a pair and are personalised separately. We're sorry that on this occasion we couldn't be of any further assistance, but if you do have any other queries or concerns, please don't hesitate to contact us on; csteam@prezzybox.com. Thank you, Prezzybox.
Posted 10 years ago
Ryan Scully
Verified Buyer
“Bought some pink heart shaped chocolates for my girlfriends birthday and overall they were far too over priced for the quantity and quality”
Helpful Report
Posted 10 years ago
Hugh Williams
Verified Buyer
“The items I ordered were of good quality and arrived very promptly as I had paid for fast delivery. What was unfortunate was the outer packaging on one of the gifts for my wife's birthday was damaged (great big hole in the plastic box). This didn't affect the contents of the present and we are not ones to moan about something so trivial. We obviously understood it had been damaged in transit, just hope it doesn't happen to someone else's stuff of more value. Will probably return to prezzybox as they do offer some nice and fun things. Might just be wary of what I order next time to avoid disappointment.”
Helpful Report
Posted 10 years ago
Mujahid Ali
Verified Buyer
“Eh”
Helpful Report
Posted 10 years ago
Nick Hall
Verified Buyer
“Ordered the Man Dish for a big lad but when it arrived it was disappointingly average size.”
Helpful Report
Posted 10 years ago
Zakaria Patel
Verified Buyer
“I was disappointed with the fact that the picture they displayed had certain symbols on it but when i wanted to type in my personal message it would not allow me to use those symbols. Overall the product was nice and was of a good quality.”
Helpful Report
Posted 10 years ago
Nick Fisher
Verified Buyer
“Product is really good, packaging was poor, delivery time was quoted as three days ended up being nearly 7, second time prezzybox has let me down. shame their products are good but crap service”
Helpful Report
Posted 10 years ago
Elizabeth Finch
Verified Buyer
“disappointed at the time it took my parcel to arrive. it was a present for a friend,”
Helpful Report
Posted 10 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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