Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrea Teasdale
Verified Buyer
“Disappointed in edible bugs smaller packets than pictures on site appear.”
Helpful Report
Posted 9 years ago
Hi Andrea, Thank you for your feedback. We're sorry to hear that you're disappointed with some of your items. We do try to accurately represent the size of our products in our imagery and by providing the dimensions in our description sections. If you do have any other queries or concerns, please don't hesitate to drop us an email on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Helen Rinckhout
Verified Buyer
“Hi, so far I have placed 2 orders and received only 1. I have attempted to contact via email but keep getting a mailer demon reply as not contactable!!! Very frustrating as I had been happy with purchase up to now. Item still not received is for a Christmas present so would like to receive it asap. I need order number Order 100843470 tracing and sent to me as I have paid for it. Please contact to advise of next steps either email or mob 07548264830. thanks”
Helpful Report
Posted 9 years ago
Hi Helen, Thank you for your feedback. We're sorry to hear you haven't received your item. Unfortunately, this has been returned to our warehouse following 3 failed delivery attempts. We have sent you a direct email in order to resolve this for you. Thank you, Prezzybox.
Posted 9 years ago
Leanne Hope
Verified Buyer
“Sent someone else's parcel with mine and the packaging was damaged and not in a suitable condition for me to use to provide the present I had brought.”
Helpful Report
Posted 9 years ago
Brinley Salzmann
Verified Buyer
“The gift came the same size I expected and quicker than i thought as well, but the cost of the delivery was almost the same price as the gift which I think is a bit of a rip-off. Apart from that everything seemed quite ok”
Helpful Report
Posted 9 years ago
William Shore
Verified Buyer
“This arrived with one of the stones in pieces but a replacement was quickly sent. Good customer service. The stones are smaller than I thought they would be and as this is a gift it has not been used yet. Looks good though.”
Helpful Report
Posted 9 years ago
Nikki Garrett
Verified Buyer
“I am disappointed as the name on one book was spelt incorrectly. Worried if I send back won't get return in time???”
Helpful Report
Posted 9 years ago
Lynne Howells
Verified Buyer
“This was a prize from a well known company. The postage cost more than the actual item. It did arrive promptly however!”
Helpful Report
Posted 9 years ago
Annette Walinck
Verified Buyer
“Quite disappointed in the actual size and contents of the book. Especially in view of the price.”
Helpful Report
Posted 9 years ago
James Jarvis
Verified Buyer
“The product was great, no problems. The delivery time was not so great however. Arrived 5 days later than it should have. With this being a birthday present you can imagine that this was quite stressful. The gift luckily arrived a few days before it was required but I wish I was given a more accurate delivery time”
Helpful Report
Posted 9 years ago
Good Morning James, Thank you for your feedback. We're so sorry to hear of the delay you experienced receiving your item. Our customer services team have emailed you directly in order to address this. Hope this helps and once again, please accept our apologies for any inconvenience caused by the delay. Thank you, Prezzybox.
Posted 9 years ago
Lynsey Cadwallader
Verified Buyer
“I'm still waiting for my parcel. Apparently they cannot u fees rand why there was an issue with delivery and it looks like it's Hermes which doesn't surprise me as they are not the best. As for customer service they were very good. I emailed them and they have continued to respond and a new item is now being sent out. A bit late as I wanted it for a birthday that has just gone so looks like it will be their Christmas present now.”
Helpful Report
Posted 9 years ago
Ann DRYSDALE
Verified Buyer
“My parcel was a little the worse for wear when it arrived and it wasn't delivered to the closest PO but maybe neither of those things can be controlled by you. I think some extra wrapping may have helped tho”
Helpful Report
Posted 9 years ago
Jessica Jones
Verified Buyer
“When delivered my package was left next to the car when it was raining even though I have a porch it could have been left in. Happy with the product though.”
Helpful Report
Posted 9 years ago
Raymo Lam
Verified Buyer
“Non reply to my query I sent to the website for an undelivered item by its chosen courier service which eventually arrived late. Items received for a gift to someone, but poor communication service for customers to inquire deliver situation.”
Helpful Report
Posted 9 years ago
Lorraine Sherman
Verified Buyer
“The perfume making kit I ordered was delivered on time and we'll presented, however, the perfume atominiser I ordered was personalised very well but it was just bubble wrapped no box or presentation for the price I thought this was really poor.”
Helpful Report
Posted 9 years ago
Nicola Snook
Verified Buyer
“I ordered a pair of sandle socks and a grow a christmas tree kit. I love both the gifts, they are for stocking fillers I mainly have an issue with packaging and delivery. Both of these items were packed in the same bag, which is fine but the problem was that the Christmas Tree kit has a compost disk in so when I open the package, the lovely socks were covered in bits of compost from the tree gift! I was rather annoyed with this. Either the socks or the tree just needed to be in another bag, still wrapped together but just so the compost didn't get everywhere! A little common sense when packing seemed to go a miss! The package was delivered on a rainy day and as I was not in was just chucked over the fence and sat in the rain on my patio! Thankfully the package wasn't fragile and luckily not damp but that did disappoint me! But products brilliant!! :)”
Helpful Report
Posted 9 years ago
Peter Moulin
Verified Buyer
“Could not get the Times I wanted, had to make do with the Guardian for the correct date. Had to wait ten days before it finally arrived. Presentation and packaging was all acceptable.”
Helpful Report
Posted 9 years ago
Keith Patterson
Verified Buyer
“Reasonable delivery, apparently good product (this was a gift) but also NO note with delivery saying who gift was from. Not so good@”
Helpful Report
Posted 9 years ago
Robert Marsh
Verified Buyer
“I would of liked the date changed on the glass it was my mistake”
Helpful Report
Posted 9 years ago
Annette Gloster Wyatt
Verified Buyer
“Good customer service”
Helpful Report
Posted 9 years ago
Kathleen Ryan Ryan
Verified Buyer
“Good service for the first item I ordered but I'm still waiting for an order that I placed 9 days ago!”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request