Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Cocktail Bath Melts I bought were disappointing as it was very small . They looked much bigger in picture. Delivery was time was fine.”

Helpful Report

Posted 9 years ago

Hi Allan, We are very sorry that you weren't 100% happy with the product that you ordered. It is our aim that all products arrive as advertised and we apologize that they seemed smaller than expected. We will look into providing dimensions so that customers will know the exact size of the product. Thanks, Prezzybox

Posted 9 years ago

“Would like the ability to ... 1/ Request a date for delivery, and 2/ Write a gift card withe order.”

Helpful Report

Posted 9 years ago

Hi David, thank you very much for your feedback. We will pass this on to the relevant team. Regards Prezzybox

Posted 9 years ago

“Prezzy price looked good for small stocking filler but the price for postage was awful - almost the same price as the article. 2nd class postage would have been quicker on delivery and half the price.”

Helpful Report

Posted 9 years ago

Hi Joe, We are very glad to hear of your satisfaction with the item cost, sorry to hear you were dissatisfied with the delivery cost, this is a standard cost across the site due to the weight and dimensions of items differing. We have now passed your comments on to our customer service team, thank you ever so much for letting us know. Kind regards, Prezzybox

Posted 9 years ago

“Quick delivery, easy to order! Only problem was it came quite damaged, either from storage or during delivery.”

Helpful Report

Posted 9 years ago

Hi Emily, oh no we're so sorry to hear your order arrived damaged. Please contact Customer Services via http://www.prezzybox.com/Thread/NewThread who will be able to resolve this for you. Regards Prezzybox

Posted 9 years ago

“Brilliant as a novelty. But not practical to be used even for the desktop as little to no suction.”

Helpful Report

Posted 9 years ago

Hi Zakar, Thank you for your review. We are very glad to hear you like the item as a novelty item. With regards to suction, this may be a fault with the item. If you would like to query this please do contact our customer service team who would be happy to look further into this for you. Telephone: 01827839041 or email csteam@prezzybox.com with your order number and issue if you would like further help on this. Once again, our most sincere apologies. Kind regards, Prezzybox

Posted 9 years ago

“The NUS website states they partake in student discounts, however this is untrue. Also my parcel arrived and was practically thrown at me at the door. When I opened the box one of the gifts was completely smashed to pieces, which resulted in it being late for a present, I complained and the company sent a replacement which came with air bags in the box, just a shame this wasn't done in the first place.”

Helpful Report

Posted 9 years ago

Hi Amy, We currently have a discount code running with NUS for 15% off but that may not of been live at the time of your order. We do however try to do as many voucher codes and deals for students as possible. We are very sorry that your first order arrived damaged, we always strive to ensure that orders are delivered in perfect condition and are taking actions towards using better packaging and services to do so. Thank you for your order, Prezzybox

Posted 9 years ago

“Took longer to arrive than it was advertised and box was all crushed when arrived but that's down to there choice of courier.”

Helpful Report

Posted 9 years ago

Hi Mike, we are very sorry that your item arrived in a damaged parcel. We hope that the items inside were all intact. If not please let our customer service team know on csteam@prezzybox.com or 01827839041. Thanks, Prezzybox

Posted 9 years ago

“My order was missing an item but following a few emails I have been advised that the missing item will be sent on. Easy to contact this company and a fast response to my problem. As a result I have not given a poor rating subject to delivery. If my goods arrive before Xmas I will use Prezzybox again.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your kind comments, we are glad we could help regarding the missing item and hope you enjoy the site again soon. Kind regards, Prezzybox

Posted 9 years ago

“The products on the whole was good and exactly as described. Unfortunately the packaging was badly damage internally on one item letting it down as a gift and another item the engraving was so small I had to look 3 times to check it was actually done. This has meant I had to tell my friends husband to get her to look closely at it when she opens her present. Not the impact I was looking for :(”

Helpful Report

Posted 9 years ago

Hi Christine, We are very sorry that some of your items weren't as you would of hoped. If you wish to refund or exchange the item with the damaged packaging please contact our customer service team - csteam@prezzybox.com or 01827839041 and they will happily send out a replacement. Unfortunately personalised products aren't sent directly from our warehouse but are shipped straight from the supplier so we are unable to check them before they are sent out. Thanks, Prezzybox

Posted 9 years ago

“Most of presents arrived quickly, I'm still waiting for one which was personalised so understandably would take longer. A box for one present was slightly dented and torn and a tin for another present was a bit dented also. I'm not sure if this could have happened on it's journey perhaps. I had a slight issue where one of my personalised gifts, arrived without the personalised piece on it but after a phone call this was quickly resolved and another one sent out.”

Helpful Report

Posted 9 years ago

Hi Ellie, The personalised item unfortunately doesn't come direct dispatch from our warehouse but our customer service team would be happy to chase the delivery date for you. We are very sorry that some of your items have arrived damaged, if you wish to replace or get a refund for them please contact our customer service team - csteam@prezzybox.com or 01827839041. Thanks, Prezzybox

Posted 9 years ago

“Yes it has arrived not been opened yet as it is for under the xmass tree”

Helpful Report

Posted 9 years ago

“Products were ok...one of the boxes was abit bashed and delivery took longer than stated”

Helpful Report

Posted 9 years ago

Hi Abi, We are very sorry that you were not 100% happy with your order. Our apologies for the box arriving damaged, this is not how it is intended to be delivered. We hope that you were happy with your products however and that the delivery didn't leave any of them damaged. Thanks, Prezzybox

Posted 9 years ago

“Products were all as described and in good condition but delivery took over a week, although that may have been due to me placing the order on Cyber Monday.”

Helpful Report

Posted 9 years ago

Hi Cameron, We are very sorry for the late arrival of your order. It was a very busy time for our warehouse and so deliveries were running slightly later than usual. We hope that you enjoyed your products just as much. Thanks, Prezzybox

Posted 9 years ago

“Gift was a good price and delivery date stated was good. However the actual delivery was late and missed the birthday, which for a child was quite traumatic! Customer service were courteous, understanding and polite and refunded me the delivery charge. The gift is now in my cousin's hands - I hope it is what she wanted as I haven't heard anything!”

Helpful Report

Posted 9 years ago

Hi Alexandra, We are very sorry that the order didn't arrive on time but are pleased to hear that the gift made it to the recipient in the end! Prezzybox

Posted 9 years ago

“The items I ordered were as expected but the packaging was broken and open when I received it. Prezzybox said they would raise this with their delivery company.”

Helpful Report

Posted 9 years ago

Hi Mike, Thank you for your comments. So sorry to hear your item arrived in this way, we are glad to hear the issue has been raised with our delivery company. Kind Regards, Prezzybox

Posted 9 years ago

“Because the goods were delivered late our parcel was left out in the rain for four days whilst we were away from home.”

Helpful Report

Posted 9 years ago

Hi Sheila, We cannot apologise enough that your items were left outside, if your items have been damaged please do let our customer service team know on csteam@prezzybox.com and they will resolve this as soon as possible for you. We have forwarded your comments on to our courier team. Kind regards, Prezzybox

Posted 9 years ago

“Postage is a bit excessive and makes the item more expensive than going to the shops but the convenience of ordering from home makes up for it a bit.”

Helpful Report

Posted 9 years ago

Hello Christine, Thank you for your message. We appreciate what you are saying. We try and keep our delivery costs as low as possible and also try and sell the products as competitively as we can. We'd love to give free delivery but it would mean that we'd make a loss on most of our orders (which the bosses wouldn't like!!!). At least it means you can have a cuppa whilst you shop :) I will however pass on your comments. Please do not hesitate to get back in touch if we can help at all in the future. Many thanks, Fran.

Posted 9 years ago

“I would submit review but haven't received item yet .”

Helpful Report

Posted 9 years ago

Eeeek! Looks like our Email Elves have been a little bit too hasty in sending out the review email. If you could wait until the order arrives before leaving a (rather glowing and lovely) review, that would be smashing. Many thanks, Zak

Posted 9 years ago

“It was easy to order and all my products arrived very quickly. The products I bought are for Christmas gifts so at the moment I have no idea if they good gifts or not.”

Helpful Report

Posted 9 years ago

“Delivery was quick. Product was much smaller than I expected and I felt a bit disappointed. I have bought the relaxation lamp as a gift and so I cannot comment on how it works.”

Helpful Report

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews