Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong item. The wrong item was picked and it wasn't spotted before packing. I rang customer services who sent out the correct item very quickly.”

Helpful Report

Posted 9 years ago

Hi Lizzie, we are very sorry that your original order was incorrect but are pleased to hear that you now have the correct item. Thanks, Prezzybox

Posted 9 years ago

“Quick delivery, everything ordered as described. Could have been a disaster as box was was left in an open porch frpm where my wellingtons were stolen a month ago.”

Helpful Report

Posted 9 years ago

“Ordered on the 10th but still haven't received it yet, I guess the item will be good so will be happy to write another review when it arrives.”

Helpful Report

Posted 9 years ago

“I ordered two gifts, posted 14th of December with 48 hour fracker delivery. One item arrived, the other has not, this is now the 20th of December. These were presents for Christmas and I am still waiting on a resolution. This is nothing to do with the quality of the gift I have received as it is perfect. However I am still waiting on one gift....”

Helpful Report

Posted 9 years ago

Hi Michael, both of the items you have ordered are personalised so they are shipped directly from the suppliers warehouse instead of ours. If you wish to track the order please contact our customer service team - csteam@prezzybox.com or 01827839041 and they will happily get in contact with the supplier to let you know an approximate time of arrival. Thanks, Prezzybox

Posted 9 years ago

“I bought this as a Christmas present so haven't yet discovered how good it was.”

Helpful Report

Posted 9 years ago

“Delivered on time but packaging was very poor. Two items in a box that was much too big but no padding to stop them shaking about. Both were simply wrapped in a piece of tissue paper which was well torn by the time they arrived. The smaller item was a powdery product inside a thin cardboard box which had simple burst open. Luckily the powdery contents were still inside a polythene bag which was still intact. The cardboard box was damaged but by good chance the stuff I'd paid for was still intact.”

Helpful Report

Posted 9 years ago

“Arrived quickly but product packaging badly damaged which is v disappointing as items bought as gifts.”

Helpful Report

Posted 9 years ago

Hello Tania, Really sorry about this. Which item was it? Would you like us to arrange a replacement? If so please let a member of our Customer Services team know here - http://www.prezzybox.com/Thread/NewThread Many thanks, Zak.

Posted 9 years ago

“Order delivered today, thank you Received message to say order has been delivered on 14 December and to check with a neighbour or in porch or shed, delivery address was my work address and as at 17 December it has not been delivered to that address, please confirm where my order is and who signed for it! Ordered 8 December and still not received on 16 December”

Helpful Report

Posted 9 years ago

Hello Betty, Thank you for your message. I've tracked this on our Order Tracking portal and it's showing that the item was delivered on the 14th. Is this not the case? Would you be able to see if it was a neighbour who signed for it? Alternatively could the item have been left in a shed or a porch? Please let me know and if not I will track it with the couriers and obtain a signature. Kind regards, Zak Edwards.

Posted 9 years ago

“Delivery time was good. However, you made the items that I bought seem much larger than they actually were.”

Helpful Report

Posted 9 years ago

Hello Kate, Thank you for your message. Which item are you referring to? Please let me know and I can have a look to see if the images/description can be improved. Obviously if you would like to arrange to have the item returned we can do this too. Many thanks, Zak.

Posted 9 years ago

“having placed an order and specifically ask if it could be delivered by a certain date (within the stated period) , I received a reply from customer service basically saying thank you / you can track your parcel. I did and it sat with the courier for 2 days ...despite further chasing ...and sadly i left for my holiday without the gifts and the parcel was delivered 4 hours after i departed my house . Disappointing”

Helpful Report

Posted 9 years ago

Hello Jacqui, I'm really sorry that the item arrived a little late for you. Unfortunately it was sat at the couriers for a little while which can sometimes happen at this time of year due to the volume. Hopefully you'll be able to get them to the recipient in time, but if not then we are happy for you to return the items. I hope this is acceptable. Kind regards, Zak

Posted 9 years ago

“Parcel arrived when it was quoted to arrive. Quick and,easy.”

Helpful Report

Posted 9 years ago

“Alittle disappointed with goods, although a nice gift I was not expecting my goods to be made from plastic”

Helpful Report

Posted 9 years ago

Hello Sharon, Thank you for your message. Yes - I can see what you mean. I think it would have been nicer had it been metal, although I think this may have put the price up considerably. Are you happy to keep the product Sharon or would you like to arrange a return? Please let us know. Many thanks. Zak.

Posted 9 years ago

“Delivery was quick which I liked, but the cardboard box was left outside in the rain and one of the gifts inside was water damaged :(”

Helpful Report

Posted 9 years ago

Hi Victoria, We are very sorry for the way your parcel was left! Have you contacted our customer service team for a replacement? To email - csteam@prezzybox.com or 01827839041. Again our apologies, Prezzybox

Posted 9 years ago

“I was very disappointed with my order the igloo was far smaller that I I expected”

Helpful Report

Posted 9 years ago

Hi Liz, We are very sorry that the product that you ordered wasn't as you expected. We do try to advertise everything to scale and the dimensions are stated on the product page. Prezzybox

Posted 9 years ago

“Item arrived and wasn't exactly how I expected, as the personalisation section was unclear, but other than that it was good.”

Helpful Report

Posted 9 years ago

Hi Hayley, We are very sorry that the personalised item wasn't as expected. We always aim to advertise every product exactly how it is. We are pleased that you were happy with your other product and hope that you shop with us again. Thanks, Prezzybox

Posted 9 years ago

“I was sad I couldn't use my voucher to cover postage so had to spend £3.99 in order to use it. I have another voucher but I don't want to use it because the postage is a lot and the voucher doesn't cover it.”

Helpful Report

Posted 9 years ago

Hi Melanie, Unfortunately you can't use voucher codes to pay for delivery costs, we do try to keep our postage costs as low as possible and are usually one of the cheapest. Prezzybox

Posted 9 years ago

“Some of the stuff is excellent, great Santa gifts, however one of the things I brought for £5 was in the £ shop, that was disappointing. Good prompt service and delivery.”

Helpful Report

Posted 9 years ago

Hi Diane, We are very sorry that you weren't 100% happy with everything that you ordered from us and that you managed to find an item cheaper somewhere else. We strive to keep our prices as affordable as possible and constantly review our competitors prices to ensure we are one of the chepeast. Thanks, Prezzybox

Posted 9 years ago

“I had purchased some items which never arrived, when contacting customer services it was me who had to keep asking what can be done , and I had to repeat myself over and over online to get someone to give me an answer! When I had not heard after 2 days , I would submit again ! This went on for 6 days before being told a replacement was being sent, but after 4 days , still nothing!”

Helpful Report

Posted 9 years ago

Hi Colin. We are very sorry for the inconvenience caused by your order and that you haven't received your replacement item yet. One of your items is direct dispatch from the supplier and we are in constant contact with them to try and get orders out as quickly and as soon as possible. Again our apologies for the delay. Prezzybox

Posted 9 years ago

“Good selection of products and easy to use website. Delivery however was poor - an item that was described as being in Athens warehouse took a wek to arrive. Had I known it would take that long I would not have ordered it as it was a present for someone and didn't get to me in time”

Helpful Report

Posted 9 years ago

Hi Jane. We are very sorry that your item wasn't delivered on time and took a week to arrive. We strive to get deliveries out as soon as possible to customers and apologize that it wasn't 100% satisfactory. Prezzybox

Posted 9 years ago

“Item didn't arrive even though tracking said it was delivered, however; when I complained the item was resent and arrived the next day.”

Helpful Report

Posted 9 years ago

Hi Julie, We are sorry that your item didn't arrive on time the first time around. We hope that you are pleased with the order now that is has arrived. Prezzybox

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews