Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 7 years ago

“Delivered within the time frame, lovely gifts, cheap. However, when I received my parcel, all three items were squashed into a box. When I opened the box I found one of my items box was open and completely squashed. It doesn't look great to give as a present so I'm not very happy with this. The outer Packaging with the all three parcels was fine, it was just my item that was squashed as it was squeezed in to the parcell.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the valuable feedback. We're so sorry to hear that one of your items was damaged as a result of the packaging. We've passed your comments onto our warehouse and we've also contacted you directly to resolve the issue. Again, please accept our apologies for any inconvenience caused by this.

Posted 7 years ago

“Not been delivered yet so can't review”

Helpful Report

Posted 7 years ago

Hi Debbie, Thanks for the feedback! We're really sorry you received your review request a little prematurely - these are automated to send after a certain amount of time, so again we're sorry about that. Your order was dispatched on the 6th with Royal Mail, but we've messaged you directly just to ensure you're received your parcel now. Thanks again, Prezzybox.

Posted 7 years ago

“Easy ordering Quick delivery 1 item faulty”

Helpful Report

Posted 7 years ago

“Quickly arranged for a free returns label to be emailed to me for the faulty goods.”

Helpful Report

Posted 7 years ago

“The presents are different from any other online shops. Funny different and unique!”

Helpful Report

Posted 7 years ago

“I ordered a cat shaped wine glass for my friend for her birthday. The wine glass is lovely and I know she's going to love it. Delivery was quick. However, the wine glass is scratched in places. The product itself has obviously not been dealt with care.”

Helpful Report

Posted 7 years ago

“The product was as expected, however, we paid for next day delivery but it didn't arrive until the following day !”

Helpful Report

Posted 7 years ago

“New customer,customer service needs to be improved DISSAPOINTED”

Helpful Report

Posted 7 years ago

Hello! Sorry to hear you're disappointed. We've emailed you directly in order to look into what's happened. Thanks, Prezzybox.

Posted 7 years ago

“Prompt delivery”

Helpful Report

Posted 7 years ago

“Delivery was prompt and price was as ok but condition of item left a lot to be desired I doubt o will buy from there again as it was a Xmas present that I’m not sure I will give as I’m not impressed with the quality sadly”

Helpful Report

Posted 7 years ago

Hi Mark, Thanks for the feedback - Sorry to hear you weren't 100% happy with your order. If you'd like to return the item for a replacement, we'd be happy to help. Please contact us on: csteam@prezzybox.com and we can arrange this for you. Thanks, Prezzybox.

Posted 7 years ago

“Arrived without packaging to hold the two games boxes, just clear parcel taped together with labels and receipt taped on too. The games are no longer surprise gifts as they were seen on delivery. The game itself is basic value for the price paid.”

Helpful Report

Posted 7 years ago

Hi Janet, That isn't good - We're so sorry that your parcel arrived this way. We'd like to look into this, so we've sent you an email directly. Sorry again, Prezzybox.

Posted 7 years ago

“Was a very good and easily understood website”

Helpful Report

Posted 7 years ago

“Website good, delivery quick but the mans mug i ordered wasnt intact,the spirit level had come away from the cup and had been left inside so we had to glue it back on ourselves! Not happy as wasnt expecting to have to buy glue also!”

Helpful Report

Posted 7 years ago

Hello, Thanks for your feedback. We're so sorry that your item arrived damaged. We'd like to offer you a replacement as an apology, so our team have emailed you directly regarding this. We've also sent your feedback on to our distribution warehouse to make sure this doesn't happen again. We'll be in touch shortly - Prezzybox.

Posted 7 years ago

“Gift arrived a bit later than expected but not too bad. When I emailed to ask about it I got no reply to my first email after 48 hrs and my second hasn't been answered yet (20 hrs) either. Would have given 5 stars if I'd been contacted.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that you didn't receive a reply to your email. We have checked our system and can unfortunately only see one email from yourself, so it may not have come through to us. We can see however that your order has now arrived. If there's anything else we can do to assist you, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Cannot judge yet as ordered item on Sunday and o day Friday not yet received”

Helpful Report

Posted 7 years ago

“The order arrived timely and nothing seemed damaged, however I ordered one of the personalised Haynes manuals of marriage, amongst other items and I have to say it is very disappointing, it is so small and very thin , not at all as I expected. I also ordered the whiskey Haynes manual which was as expected and great. I don't feel the personalised marriage one is worth the money at all.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that you weren't 100% happy with one of your items. We'd be happy to arrange for a returns label to be sent to you, should you wish to return the book for a refund. Please contact us on: csteam@prezzybox.com and we can arrange this for you. Thank you, Prezzybox.

Posted 7 years ago

“Good item & quick delivery however, the box was damaged when received so not great to give as a gift”

Helpful Report

Posted 7 years ago

“Easy to order but arrived with black label. Ordered white!! I expect the contents will taste the same.”

Helpful Report

Posted 7 years ago

“Easy to order, delivery time was okay.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews