Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The package came quick however the box looked like it had already been used before. Also I added a personal message when ordering however it was no where to be found.”

Helpful Report

Posted 7 years ago

“The gifts are brilliant. But, the box was very damaged when it arrived also it arrived a day later than stated.”

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Posted 7 years ago

“Not bad delivery for time of year.”

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Posted 7 years ago

“It is a lovely item but you have to use a magnifier to see it . It's tiny and virtually invisible”

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Posted 7 years ago

“It offered a unique gift my mum will most definitely enjoy”

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Posted 7 years ago

“I’m not sure if it was down to you or Royal Mail but my package was open when I got it and I was able to visibly see what I had purchased.”

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Posted 7 years ago

“The products are great, however, when my parcel came the book looked like it had been opened and was all ripped down one side. I was not happy as it looked like the box was thrown about without care.”

Helpful Report

Posted 7 years ago

Hi Shanice, Thank you for your feedback. We've had a look at your order and i'm afraid we can't see a book on there - We've messaged you directly to look into this, but it doesn't look like you've ordered the book from us. We want to double check with you, so we've sent you a direct email. Thank you, Prezzybox.

Posted 7 years ago

“Pity there prices did show that they were Vat exclusive. When VAT and Postage is added to the order value is does not look attractive and overpriced.”

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Posted 7 years ago

“Speedy delivery”

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Posted 7 years ago

“I placed an order on the 18th November 2017 and the estimated time for delivery stated on the email was 21 - 22/11. I have not received another email other than the original one sent when I ordered the items. I am still awaiting on my dispatch email detailing when my delivery will please. I would really appreciate an update. Kind regards.”

Helpful Report

Posted 7 years ago

Hello there, Thank you very much for your feedback. We're really sorry to hear that your order hasn't arrived within our estimated arrival dates. We've emailed you some more dispatch information, so please do let us know if your order still hasn't arrived and we can look into this further for you. Thanks again, Prezzybox.

Posted 7 years ago

“The personalised book was lovely but unfortunately it has a small black mark on the front cover. It’s not terrible but it’s a shame. Might be a print error.”

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Posted 7 years ago

“Speedy delivery, although box it came in is horrible, small and flimsy. Not great as it’s obviously a gift!! It would put me off ordering in the future!”

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Posted 7 years ago

Hi Laura, Thanks for the feedback! We're so sorry to hear that your order arrived in poor packaging - We've messaged you for some more information regarding this so we can look into this issue. Apologies again that this has happened, Prezzybox.

Posted 7 years ago

“Some of the ideas presented on the website had me chuckling. However most items I'd rate as stocking fillers, not major gifts. The quality is of the "cheap & cheerful" standard, as reflected by the price.”

Helpful Report

Posted 7 years ago

“Well packaged, good presentation, quick delivery.”

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Posted 7 years ago

“Goods delivered in time.”

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Posted 7 years ago

“Fast delivery but flimsy cardboard packaging arrived open, contents were all there and in good condition but some sticky tape would be safer. I’m luck my postman didn’t like marmite popcorn I assume.”

Helpful Report

Posted 7 years ago

Hi Keith, Thanks for the valuable feedback! We're so sorry that your order arrived like this - Our parcels are sealed tightly before dispatch so it sounds as though this may have happened during transit - we're sorry! Please do let us know if you find any damage or missing items, we're always happy to help. Many thanks, Prezzybox.

Posted 7 years ago

“You can't actually track your order and I'm still waiting for it to arrive”

Helpful Report

Posted 7 years ago

HI Hope - Your order was dispatched on a non-tracked Royal Mail service on the 14th and should now be with you. Please do let our team know if it's not - we'll send a replacement for you. Thanks, Prezzybox.

Posted 7 years ago

“So far so good......but.......Have not received order yet!??”

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Posted 7 years ago

Hi Patricia, Oops! It looks like our review request email snuck into your inbox before your order was due - so sorry about that. Your order was dispatched on the 14th with Royal Mail and we've sent you a direct email with some more dispatch information. Thanks, Prezzybox

Posted 7 years ago

“I would write a review but as yet haven't received my order. Hopefully it will arrive soon.”

Helpful Report

Posted 7 years ago

“The box of the penis pasta was squashed in the post.”

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Posted 7 years ago

Hello, Oh no - Sorry your pasta was damaged in the post. We're happy to replace any damaged items, so we'll email you to offer a new box. We'll be in touch shortly! Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews