Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,307 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item is OK but the delivery by Hermes was, as always by this absolutely useless company, to the wrong place. Our last SEVEN deliveries by them have ALL gone to the wrong place. Yours was left on top of a dustbin, their idea of a secure, safe place!!!!! If it had been earlier in the week and neighbours hadn't taken it in it would be a soggy mess by now.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We're sorry to hear you experienced an issue with your delivery. We appreciate all your feedback and we hope to see you again soon. Thanks, Prezzybox

Posted 4 years ago

“Not seen it yet said it would be delivered by the 10 th”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately our couriers are experiencing a slight delay with some deliveries, your order will be arriving soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“Very professional and easy to use💙”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Easy website. Delivery on time. Items as advertised. Will definitely use again .”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Amazing choice of gifts, easy website to use and dispatched and delivered in two days!”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Box arrived squashed, no padding or packing to protect items inside which were also squashed.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“I think you have been ok but I ordered with you on Tuesday 7th dec apparently you have dispatched my order to hermes but they keep saying they have not received it and you can't speak to anyone and I needed my order for the 10th dec it's just crazy”

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Posted 4 years ago

“Easy processing and delivery was prompt”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Brilliant service. My order has just arrived and am delighted with it.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“It came on time and was in good condition thank u Merry Christmas kind regards josh”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Great service and great product, thanks 😊”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Very good site and service - however, in my order I ordered two items. Both of them arrived wrong initially... - Ordered "H" initial - received "N" - however, they quickly resolved and sent "H" - Ordered "Pink" - received "Blue" - not ideal for a Pink mad niece. I think the ordering and customer service departments, need better communication with order fulfilment :-)”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry there was an issue with your order. We appreciate all of your feedback and will pass it on. Thanks, Prezzybox.

Posted 4 years ago

“I have used Prezzybox on several occasions now and I am always pleased with the variety of items they have and the ease at ordering.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“You need to change courier. Here's are poor. I've got 3 ordered that Hermes have and they all sit on processing for days and days.”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Ordered gifts easily, and they were delivered in 2 days. Great shopping experience.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Excellent from start to finish and delivered on time.would highly recommend”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“My present is yet still to be delivered. It was supposed to be a next day devliery! I had to buy another gift for the birthday”

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Posted 4 years ago

Hello, Thanks for your review. We can see your order was placed on a standard delivery and was delivered today (10/12/21) within your estimated delivery dates outlined on your order confirmation. Many thanks

Posted 4 years ago

“This is yes first time I've ordered after doing a search for Dad who has everything. Loads of great ideas. Easy ordering very happy.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,307 reviews