Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely gifts quick delivery”

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Posted 6 years ago

Thank you for your wonderful review! We hope to see you again in the future

Posted 6 years ago

“Items arrived on time in good order well packaged.”

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Posted 6 years ago

Hello! It’s so lovely to hear you’ve had a great experience with us. Thank you for the feedback!

Posted 6 years ago

“I'd never bought from this site before so was slightly apprehensive but it was great recieved emails about the order and delivery date. Delivery was quick and well packaged would buy from them again.”

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Posted 6 years ago

Hello! What a fantastic review. We are so pleased to hear that you had such a good shopping experience. We hope you come back soon :)

Posted 6 years ago

“The items were good, only the delivery through Hermes wasn’t great. The packaging box arrived and was very wet and soggy. Hopefully the goods inside unaffected.”

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Posted 6 years ago

Hello and thank you for leaving feedback. We are very sorry to hear this about Hermes and will bring up an investigation with them. Please contact us at csteam@prezzybox.com if there are any further issues. Kind Regards

Posted 6 years ago

“Ordered present for granddaughter for her antie was delivered in the time that was quoted will use again”

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Posted 6 years ago

Hello David. Thank you for this brilliant review. We're always glad to hear great feedback and that our customers had a good retail experience. Many thanks :)

Posted 6 years ago

“Looking for a secret santa present was never easier. Ended up buying 3 instead of 1. A lot to chose from. Nice variety and prices.”

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Posted 6 years ago

Hello Wow, thank you for this wonderful feedback. We're glad you were happy with the service :)

Posted 6 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future.

Posted 6 years ago

“Goods are as expected. Didn't arrive Thursay ir Friday as scheduled arrived Saturday instead.”

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Posted 6 years ago

Hello and thank you for your feedback. Apologies for the delay in delivery. As you can imagine, Hermes are becoming very busy this time of year but we are pleased your order arrived in good condition. Many thanks.

Posted 6 years ago

“The range and price of products is great, they're delivered quickly and packaged well. My only downside was that one of the items I ordered clearly sits on a dusty shelf and isn't ordered often, it was filthy! A quick wipe and it was fine, just a bit odd.”

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Posted 6 years ago

Hello and thank you for your feedback. We are really happy to hear that you were pleased with your order and we will certainly take on board your comments regarding the dust. Please accept our sincerest apologies for this. Many thanks.

Posted 6 years ago

“Was as good as I expected”

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Posted 6 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 6 years ago

“Absolutely fantastic! The personalised socks were so clear and well done, my friend loved them! Only negative would be size 9-11 are HUGE. My friend is size 9 so I would next time pick the smaller size option.”

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Posted 6 years ago

Hello, we just wanted to say thanks for the lovely review and we hope you’ll continue to use Prezzybox in the future!

Posted 6 years ago

“Good service and fast delivery.”

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Posted 6 years ago

Thank you for your feedback. We’re so happy you’ve had such a positive 5* experience!

Posted 6 years ago

“Goods arrived on time and were well packed.”

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Posted 6 years ago

We're very happy you're happy! We hope to see you again soon - Thank you for the feedback.

Posted 6 years ago

“I revived my item when it was expected but I did think it would’ve been better quality as the photo looked better that the actual item. Overall I am happy with my experience”

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Posted 6 years ago

That’s great to hear! Thank you for taking the time to share your positive experience. All the best, Prezzybox.

Posted 6 years ago

“Fairly satisfactory service. My only complaint is that I paid for next day delivery and my item was only delivered three days later.”

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Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 6 years ago

“items arrived in good time, well wrapped and just what I was expecting from the description online”

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Posted 6 years ago

Thanks for the lovely review!

Posted 6 years ago

“Great selection of gifts. Very prompt service even for personalised items. Well, but not over packaged.”

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Posted 6 years ago

That’s great to hear! Thank you for taking the time to share your positive experience. All the best, Prezzybox.

Posted 6 years ago

“Easy to order and very quick service, thank you.”

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Posted 6 years ago

“Sent me the wrong scoop my mistake, spoke to Chloe from customer services who was very helpful and friendly they sent me the correct product the day after very happy thank you”

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Posted 6 years ago

“Ordered jewellery box as a Christmas present. Arrived in a few days well packaged and very pleased with the item as described.”

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Posted 6 years ago

“Service and delivery was brilliant!! Product wasn’t the best but for the price it’s ok for abit of fun!!”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,293 reviews