Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made two orders, one for my wife and one with my wife for presents for others, the second order arrived first? Yet the order for my wife had one item missing, I only ordered six items, come on hardly a wopping list!”

Helpful Report

Posted 8 years ago

“Great website but still waiting on delivery on one of my orders (101634881). However, I have asked for when it will be delivered on your website query page. So I will be worried next time if the item will be delivered when requested.”

Helpful Report

Posted 8 years ago

“The item was late by nearly a week. When I enquired, the communications were good, but No sorry or anything along those lines.”

Helpful Report

Posted 8 years ago

“Website was easy to use and items were despatched quickly. Packaging needs to be improved as I was able to take the items out of the box without removing any tap. The courier also left it lying in the back garden in the rain”

Helpful Report

Posted 8 years ago

“Ordering was quite easy, but I could not keep track of the item online it wasn't available for the product, possibly because it was personalised. Therefore, I was concerned when I received an email saying it had been dispatched on 13 Dec, but the recipient hadn't received it by 19 Dec. However, it was collected today 20 Dec by the recipient.”

Helpful Report

Posted 8 years ago

“You needs better packaging as chocolate toppers are bound to break if just wrapped in a plastic bag and mine were broken”

Helpful Report

Posted 8 years ago

“The items were as expected, delivery was prompt, however, I didn't like how your system assumed the Billing address was the same as the Delivery address, which it wasn't. I did email you about this and you did respond to confirm this wasn't an issue, which it turns out wasn't as the deliveries made it to their destination. However, I was told by the recipient that the delivery name ended up being a mismatch of the recipients first name and my surname. I checked back on the order and I definitely had the correct first & last name typed in for delivery so not sure what happened there at your end? Note, when you see the same address on both delivery & billing it becomes troubling because you're not sure if the order will actually go through because of the wrong billing address. Which then requires the customer to contact you to confirm, this is somewhat annoying! Would be much better to be able to clearly put in a delivery address & a billing address, (like most online sites I visit). Thanks”

Helpful Report

Posted 8 years ago

“Three stars is happy is it? Okay... 'Happy' with the variety of gifts available and the personalisation of gifts. The orders came within a few days which was good but on a few of the items the personalised message is extremely faint or not there basically! So if I was going to use Prezzybox again I would make sure I ordered weeks in advance to avoid giving incomplete presents. Also one item of bubble bath leaking terribly!”

Helpful Report

Posted 8 years ago

“Quick delivery”

Helpful Report

Posted 8 years ago

“Although the order arrived quickly, the item did not come with working batteries. The ones provided must have been old or low quality, because the button did not function with them. If I had not had any at home, it would have made an embarrassing gift! Slightly disappointed.”

Helpful Report

Posted 8 years ago

“The gifts themselves were of a good quality but the delivery was awful. It was delivered to another house but they couldn't tell me where or who signed for it. Was told I would receive a redelivery next day free of charge but came two days later. The customer service team were helpful but not particularly apologetic.”

Helpful Report

Posted 8 years ago

“Good amount to choose from”

Helpful Report

Posted 8 years ago

“Good delivery on time and well packaged. Bath melts just didn't seem much for the price.”

Helpful Report

Posted 8 years ago

“Very good service but delivery of items could have been nearer to back door as people with disabilities struggle to collect from a distance.happy otherwise.”

Helpful Report

Posted 8 years ago

“Items were delivered quickly”

Helpful Report

Posted 8 years ago

“The wrong name was put on the bracelet I ordered although I have been promised a replacement I'm still waiting for it if I recieve it then il be very happy but I am still waiting and it was an important Christmas present”

Helpful Report

Posted 8 years ago

“Overall I was happy with my purchases, except for the crazy cat lady mug which was damaged on arrival. I have requested for this to be returned as it was not up to satisfaction as it was meant to be a gift for Christmas.”

Helpful Report

Posted 8 years ago

“Prezzybox”

Helpful Report

Posted 8 years ago

“I did not receive my order as it went missing with Hermes. However the Prezzybox customer service was really helpful and I have been offered a full refund, so I can't fault Prezzybox themselves. I would be wary of shopping there again unless they change their delivery providers, though, which is a shame.”

Helpful Report

Posted 8 years ago

“Everything was good. Except for the compass, it came in as broken, how can I get it exchanged or returned. Rest everything was satisfying. Could like to continue buying”

Helpful Report

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,290 reviews