Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prezz box is so easy to use. I ound exactly what I was looking for and was able to customise it super easily!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“I know the product is good because I have sent it before. However, as of today 18th Nov it still has not arrived, I paid for express delivery and it was a birthday present. Disappointed with the delivery but not the product as long as it arrives!”

Helpful Report

Posted 3 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 3 years ago

“Super good range of products , very good at keeping you updated with how your order is coming along Would reccomend”

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Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Website easy to use, so much choice for special gifts for people who have everything. Checkout easy. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“The whole process from choosing a gift to arranging delivery was simple and straightforward. Thank You”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“No tracking number delivery was late still awaiting on product turning up and reply from prezzybox”

Helpful Report

Posted 3 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together.

Posted 3 years ago

“Good, and was sent in the post straight away :)”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Clear concise receipt and purchase details. Easy accessible tracking of your parcels with all relevant details.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Paid extra for next day delivery, unfortunately it was delivered too late. Items were as described.”

Helpful Report

Posted 3 years ago

Hello Koen, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information and can offer you a refund of the delivery difference cost, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“Absolutely amazing company first time using them personally but they’ve got everything I was after Also delivery was great everything turned up just as it should with no delay and was notified of what was happening along the way too Couldn’t recommend any more”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Not sure because order still hasn’t arrived. Yodel tracking says ‘maybe Friday 18th’ 😔”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“We brought this personalised Christmas Eve box 5 years ago for our first daughter and we were so happy to see that you still have it in stock to purchase for our new baby. The Christmas Eve box is very good quality with a beautiful traditional Christmas finish and lock. The website was very easy to use and follow with putting in the personalised details. Thank you very much”

Helpful Report

Posted 3 years ago

Hi Rebecca! Thanks for the great review! We're happy you're shopping with us even after five years and hope to keep it up. We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Never disappointed with the quality of my good gifts so far. Highly recommended. Thank you”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Ordered a weather station for a family member. Ordering and navigating the website was easy and item arrived with 3 working days. The item is a Christmas gift so I can't gauge persons reaction but given they are into all things weather this will go down a storm!.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Excellent service and quirky fun 🤪 gifts”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Everything I ordered came super quick. One boxed item was squashed , so was the outer packaging but I managed to remedy it. Overall a good experience with great communication from Prezzybox. 😊👍”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“I have shopped at prezziebox for a number of years and have never been disappointed. I mainly order Christmas presents for my fussy family members who are hard to buy for as I can always find things they will like from prezziebox. Best website I have used so far as you can always find what you are looking for, even if you don't know what you are looking for!”

Helpful Report

Posted 3 years ago

Hi Sharon! Thanks for the great review and great years shopping with us! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Some good ideas for christmas presents at affordable prices”

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Posted 3 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Amazing service and lively things on the website.”

Helpful Report

Posted 3 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Some fantastic gifts on prezzybox always something nice to buy great products”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews