Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with my order and came in a safe perfect condition”

Helpful Report

Posted 3 years ago

Hi! Thanks for the great feedback! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Order cancelled by Prezzybox after being accepted and despite promises from customer service no action taken as requested!”

Helpful Report

Posted 3 years ago

Hi Anne! Thank you for your feedback. We're sorry to hear about your experience. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“Excellent quick service”

Helpful Report

Posted 3 years ago

Hi! Thanks for the good feedback! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“It was so good the product was excellent quality and it arrived on time.”

Helpful Report

Posted 3 years ago

Hi Daisy, Thanks for leaving us a great review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“A good range of affordable and unique present ideas”

Helpful Report

Posted 3 years ago

Hello Karol, Thanks for leaving us a great review! We're excited to hear you find our products unique! Best wishes, PrezzyBox Team

Posted 3 years ago

“This was the first time Iv ever ordered from prezzybox, I don’t tend to shop online as I find it difficult however prezzybox’s website was really easy to use and had some really amazing gift idea’s and I even web/window shopped a few treats for myself! Payment was really easy to make and I was kepted well informed of where my order was it’s arrived in great time aswel! All in all 10/10 experience and will definitely recommend.”

Prezzybox 5 star review on 21st September 2022

Helpful Report

Posted 3 years ago

Hi Laura! Thanks for the great review! We're excited to hear you love our website and products! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“very good auality”

Helpful Report

Posted 3 years ago

Hi Brooke! Thanks for leaving us a great review! We are pleased to hear that you are satisfied with your order. We do appreciate it! Best wishes, PrezzyBox team!

Posted 3 years ago

“Most of the items I ordered were great - but these were the ones I knew from previous experience were going to be as expected (e.g. P for Pizza, which is a fun game) - the major letdown was the 'sleep well' kit, which was a total waste of money and not worth returning due to postage costs... supposedly it contains an 'ultimate sleep guide' - which is basically a few bullet points on a bent piece of card!!”

Helpful Report

Posted 3 years ago

Hi! Thanks for the review! We appreciate it and do apologize for the inconveniences you are facing! Our team always tries to do our best to help you! Best wishes, PrezzyBox team!

Posted 3 years ago

“I was very pleased with the items I bought. They were exactly as described. I was most impressed by the super quick delivery. I will be back.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“Speedy delivery”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Very quick and everything I ordered was packaged carefully”

Helpful Report

Posted 3 years ago

Hi Alfie! Thanks for the great feedback! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Very quick and everything I ordered was packaged carefully”

Helpful Report

Posted 3 years ago

Hello Alfie, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Prezzybox has ideas and gifts for everyone no matter the occasion. You can personalise gifts for an added special touch. Would recommend using prezzybox for your next gift. Delivery was quick and easy.”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“I ordered a gift for my partner on Thursday and it came on Friday which is amazing as I have never had a parcel that fast! It was reasonably priced and great quality. I’m really happy with it and will definitely be ordering again in future!”

Helpful Report

Posted 3 years ago

Hi! Thanks for the good feedback! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“I ordered all for my husbands 60th birthday presents, paid, had confirmation email to then get an email to say sorry we don't deliver to Northern Ireland!!! Why didn't this come up when I put my address in for delivery plus have to wait 3 to 5 working days for my refund and had to go elsewhere and reorder and now the gifts won't be here in time.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review! We apologise for the inconvenience. We are constantly striving to improve, so we will do our best to prevent this issue occurring in the future. Best wishes, PrezzyBox team!

Posted 3 years ago

“Ordered £50 of personalised goods - order was cancelled. Won’t deliver to Northern Ireland.”

Helpful Report

Posted 3 years ago

Hello Michelle, Thanks for you feedback! We are truly sorry for this inconvenience. We will work on this so as to avoid such issues in future. Best wishes, PrezzyBox team!

Posted 3 years ago

“Very difficult to use birthday promotion discount. Long periods of silence following my concerns. Still have no idea if the discount has been refunded.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for the review. We are sorry to hear that you experienced troubles with the promotion discount. However, we can see that this problem was resolved by giving you a refund of 5% of the order cost. A refund was issued on the 13th of September, and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 3 years ago

“I really liked the range of gifts on offer from Prezzybox, found it easy to order and was impressed by the quick response (and refund/apology) I received when my order didn't arrive on the specified date. I would use Prezzybox again and recommend it on that basis. It only lost a star because of the delivery delay!”

Helpful Report

Posted 3 years ago

Hi, Thank you for leaving us a review! We're pleased to hear you're happy with our customer service, and we are sorry for the disappointment due to delivery delay. We are doing our best to fix the problem. Best wishes, PrezzyBox Team

Posted 3 years ago

“It wasn’t that great I ordered a lighter and it came with no liquid in and it was tiny you charged me for delivery and it was £10 not worth it at all I was disappointed with what I received”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry to hear your item is faulty. We have now contacted you for further information, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“Easy to order, delivered fast and gift was perfect ....10 out of 10 Prezzybox!!!”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,294 reviews