Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and speedy delivery”

Helpful Report

Posted 3 years ago

Hi Felicity! Thanks for leaving us a good review! We do appreciate it and always try to ensure that our clients are happy! Best wishes, PrezzyBox team!

Posted 3 years ago

“Please don't put "Saturday delivery guaranteed" if you can't deliver it on the said day. Nonetheless, the parcel was delivered okay today (Monday). I just wish you would fulfill the delivery dates as agreed as you are charging extra for guaranteed dates. Thanks”

Helpful Report

Posted 3 years ago

Hi, Thank you for the review. We are sorry to hear that your item was not delivered on time. The refund for the difference in delivery has been issued and this should be showing back in your account soon. Kind Regards, PrezzyBox Team

Posted 3 years ago

“Excellent products and fast delivery”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“Excellent fast shipping and delivery Easy to use website lovely layout will definitely be recommended to others lovely gift ideas 💡 😊”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Do not rely on PrezzyBox to deliver your gift on time, even if you choose next day or Saturday delivery because they certainly didn’t deliver for me. When you call yourselves “PrezzyBox" you need, at the very least, to be able to deliver presents on the day required, otherwise why bother...”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you for the review. We are so sorry that we let you down. We completely understand your disappointment. A full refund for the delivery has been issued and this should be showing back in your account very soon. Kind Regards, PrezzyBox Team

Posted 3 years ago

“The order was easy to place, and when it was necessary to change our delivery address this was quickly carried out by Customer Service and confirmed. Thank you. I understand the pizzas cooked perfectly and were very tasty and a good gift for our family.”

Helpful Report

Posted 3 years ago

Hi! Thanks for the great review! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Great!!!!!!”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“Horrible unreliable delivery”

Helpful Report

Posted 3 years ago

Thanks for letting us know about this issue, we have already contacted you via email to sort everything out together. Kind Regards, PrezzyBox Team

Posted 3 years ago

“Excellent customer service, response very quick when I needed to alter order. Will definitely be ordering again!”

Helpful Report

Posted 3 years ago

Hi! Thanks for the good review! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Excellent, quick delivery”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“From placing my order it was received within few days. Was well packaged. Would definitely use prezzybox again.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“really easy to navigate and order from”

Helpful Report

Posted 3 years ago

Hi! Thanks for the great review! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“I was extremely happy with the speed of the service”

Helpful Report

Posted 3 years ago

Hello Simob, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Easy to order and our friend was very pleased with his present. Quick and prompt despatch and efficient delivery too.”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“I am really pleased with my order from prezzybox. It was actually for a friend and she loves it. Will definitely be ordering again.”

Helpful Report

Posted 3 years ago

Hello Nichola, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Everything was seamless from selecting gifts that would appeal to different people and getting it delivered to my door, great effortless expereience”

Helpful Report

Posted 3 years ago

Hi Christopher! Thanks for the good review! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Quick delivery and pleased with products ☺️”

Helpful Report

Posted 3 years ago

Hi Charlie! Thanks for the good feedback! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Pleased with presentation box and to see they are stainless steel even better . Sure grandson will love teddy on them”

Helpful Report

Posted 3 years ago

Hi Josephine! Thanks for leaving us a review! We're excited to hear you love it! Hopefully, your grandson will love it too! Best wishes, PrezzyBox Team

Posted 3 years ago

“Great stuff excellent quality, I love prezzybox for gift ideas and everything arrived with speed and secure packaging :)”

Helpful Report

Posted 3 years ago

Hi Harry! Thanks for your feedback! We are pleased to hear that you love our gift ideas and are satisfied with the whole purchasing process! We do hope you shop with us again. Best wishes, PrezzyBox Team

Posted 3 years ago

“So happy thank you”

Helpful Report

Posted 3 years ago

Hello Sarah! Thanks for leaving us a review! We`re pleased to hear that you`re happy. We always try to do our best for our clients! Best wishes, PrezzyBox Team

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews