Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

“Awful. Promised delivery before Christmas. Took my Christmas money. Then cancelled parts of my order. Ruined my Christmas. Do not order from this website!!! Had to chase them for a refund and didn't get what they had chosen to deliver until after Christmas. Terrible website. You left me with no money or presents over Christmas!!!”

Helpful Report

Posted 7 years ago

Hello, thank you for your feedback for your Prezzybox experience. We’re very sorry to hear that you have had trouble with your order on this occasion. Some products will have been cancelled due to lack of stock. We can see that you contacted us on the 28th and 29th and were refunded within the day. Refunds tend to take between 3-5 working days to be processed by the bank which will delay the refund. Again, we apologise that you have had so much trouble with your order, Prezzybox.

Posted 7 years ago

“I was hoping this would arrive in time for christmas but that has now been and gone and i still havent received it”

Helpful Report

Posted 7 years ago

Hello, thank you for your feedback for this product. We’re very sorry to hear that you're still waiting for your order. If you’d like contact us for a refund or organise a replacement, please let our team know by emailing us on: csteam@prezzybox.com or by contacting us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our team will help you. Thank you, Prezzybox.

Posted 7 years ago

“Worst delivery in uk. Product was fine”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I am glad to hear you have received the full order. Thank you, Prezzybox.

Posted 7 years ago

“Arrived 2 days after Christmas so I was very disappointed as this was for my granddaughters xmas”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. Thank you, Prezzybox.

Posted 7 years ago

“Having ordered this gift for Christmas I am still waiting for it on the 3rd January after paying for express delivery. Still have not heard a thing about the order except to review it. Unacceptable. I will be seeking a refund for the delivery.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you have had trouble with your order. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I can see that you have been in contacted with us and have been refunded for your missing item. Thank you, Prezzybox.

Posted 7 years ago

“I never received the item and the customer service doesn't even know if and when it's going to be delivered. I ordered this December 21 2017 and it's January 3 2018! Disappointing, never shopping from this shop again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. Thank you, Prezzybox.

Posted 7 years ago

“this item has not arrived”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you have one of your products did not arrive. We can see that our customer service team has been in contact with the product supplier to get a replacement out to you. We hope this replacement arrived promptly. Thank you, Prezzybox.

Posted 7 years ago

“Waiting on my refund was posted back before xmas”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your refund has taken longer than expected. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. Unfortunately, due to external problems we experienced over the Christmas period our service was slower than usual. We can see that you have since received your refund. Again, we apologise that your refund took longer than usual. Thank you, Prezzybox.

Posted 7 years ago

“Please advise where the voucher is as has not been recieved yet”

Helpful Report

Posted 7 years ago

“Please advise where the voucher is as has not been recieved yet”

Helpful Report

Posted 7 years ago

“Please advise where the voucher is as has not been recieved yet”

Helpful Report

Posted 7 years ago

“Unfortunately I cannot write a review of something I have not yet received”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. If you’d like to contact us for a refund or replacement, please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I ordered a Christmas present which the order stated would be delivered between 18th - 21st December. Royal Mail tried to deliver it on 27th December.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I can see you have been in contact with our customer service team ans have been refunded for your returned order. Thank you, Prezzybox.

Posted 7 years ago

“Ordered on 25th still haven't received item very slow service”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your order has taken so long to arrive. We can see that you have been in touch with our customer service team who have contacted our supplier regarding your order. If you have any other queries or problems please do no hesitate to contact us again. Thank you, Prezzybox.

Posted 7 years ago

“I haven't got the parcel yet”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. If you’d like to contact us for a refund or replacement, please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I haven’t received my order”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. If you’d like to contact us for a refund or replacement, please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I have not got my order yet ?”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. If you’d like to contact us for a refund or replacement, please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“After paying extra for next day delivery I received my item around five days later. Had I had known this I would have not paid the extra. When I emailed to cI'm plain about this I received nothing back. Not happy about his service”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you are not satisfied with your Prezzybox experience. We have had your extra charge refunded which will be back with you soon. Again, we apologise that your delivery was late and that you were not satisfied with your experience. Thank you, Prezzybox.

Posted 7 years ago

“terrible. Items were dispatched late. Notice to expedite to pre-noon delivery was overlooked. Courier routed parcel to wrong depot, resulting in 24 hour delay. Parcel arrive with 2 items damaged (including a mug which was broken into a dozen pieces). Whilst your customer service compensated me, there is no way I will order from Prezzybox again, nor would I recommend anyone else do say. The "busy Christmas period" is not a valid excuse for the numerous issues that I encountered.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you had problems with your order. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. Though we are glad to hear that you were compensated promptly. Thank you, Prezzybox.

Posted 7 years ago

“The goods still hadn't arrived at the time of receipt of this email. As I was calling regularly to find out why the package hadn't come despite assurances that delivery was imminent, this email asking for a review just increased my stress, as it implied that the package had been sent, which it hadn't. I asked Customer Services to just tell me if it wasn't coming so that I could rush out and buy alternatives, but they kept saying it was coming. I sent the gifts to the USA and they arrived after Christmas. It was a nightmare. I'll never use you again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We're sorry to hear you had such difficulties with your order. Thank you, Prezzybox.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews