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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
K J Finlayson
Verified Buyer
“Absolutely shocking service. I ordered 60 items as Christmas presents from your 'Stocking Fillers' category. The order confirmation stated an estimated delivery of 19th-22nd December. Not only did the order not turn up as promised but I received an email on the 28th December to say that, due to 1 item being out of stock, the order hadn't yet gone out and did we want to hold on to the rest of the order until that item was back in stock. Why did nobody get in touch BEFORE the estimated delivery date to alert me to this problem so that the rest of the order could have gone out?! This gave me no time to organise alternative presents - instead we had to go without. We have been promised a full refund but I would suggest you need to go a step further to compensate for the situation.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that you have had a bad experience with us. Please accept our apologies, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused problems for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers. I can see that you have been fully refunded for your order. If you would like to contact us again regarding your order please email us online using: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will get back to you. Thank you, Prezzybox.
Posted 7 years ago
Paul Balch
Verified Reviewer
“Not arrived yet. Date it should have arrived was between 22nd and 27th Dec.”
Helpful Report
Posted 7 years ago
Kris Farrington
Verified Reviewer
“DO NOT use this company. They sent me unusable damaged goods. Customer service ignored my emails. Had to raise a case via PayPal to get a refund.”
Helpful Report
Posted 7 years ago
NICK ROGERS
Verified Reviewer
“Opened the parcel and inside there was just a notebook. My son was a little disappointed.....”
Helpful Report
Posted 7 years ago
Gemma Brown
Verified Reviewer
“this is yet to arrive, i received the rest of my order but not this item”
Helpful Report
Posted 7 years ago
Robyn Davies
Verified Reviewer
“Unfortunately, my order hasn't even arrived yet. I understand it has been busy with deliveries over the Christmas period. However, I was promised it would arrive between the 22nd-27th December.”
Helpful Report
Posted 7 years ago
Hayley Whitney
Verified Reviewer
“Received gift far too late from when promised delivery would be, waste of time and money”
Helpful Report
Posted 7 years ago
Nicky Britton-Williams
Verified Reviewer
“This is the second time trying to order from Prezzy box and I have been asked to review my purchase and the item has not even arrived.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Item didn’t arrive, had to receive full refund. Don’t waste your time.”
Helpful Report
Posted 7 years ago
Mrs R L Corbridge
Verified Reviewer
“This is not actually a review of the product as I never actually received the product - more a review of the Prezzybox website and is the second time I have responded to an invitation to review. I notice I have just received a third invitation to review! This company appears to be desperate to publicise unsatisfactory experiences of customers. First and needless to say last experience of using Prezzybix.”
Helpful Report
Posted 7 years ago
Richard Wallace
Verified Reviewer
“I received an e-mail on Dec 19th informing me the item had been despatched. I only received it on Dec 27th. This is a long time to wait especially when you said the latest due date was Dec 23rd. I will not use your company ever again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Not happy with the service would not recommend”
Helpful Report
Posted 7 years ago
Abi Smith
Verified Reviewer
“Still not here Daughter ordered for Christmas First time with her own money for her mum and dad. Very disappointed”
Helpful Report
Posted 7 years ago
Fiona Sneddon
Verified Reviewer
“I have still not received my order after being told I would have it by December 24th”
Helpful Report
Posted 7 years ago
Reagan Peet
Verified Reviewer
“I still haven’t received this item, which I ordered nearly 2 weeks ago and was supposedly dispatched to the Yodel delivery service 11 days ago. Prezzybox twitter help team has not responded to any of my queries and neither has Yodel, but Yodel has told me they haven’t received the item at all... will give this a proper review once I receive the damn thing.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that your order was delayed for so long. We can see that your order has since been delivered but if you would like to contact our customer services regarding your delivery you can contact us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our team will be able to help. Thank you, Prezzybox.
Posted 7 years ago
Anonymous
Verified Reviewer
“Prezzybox have asked me to write a review for an item which I didn’t even receive! They cancelled this item when my other item had been delivered and I wasn’t even told about it - poor service from Prezzybox, I won’t be shopping from here again.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that you have had a bad experience with Prezzybox. Your item would have been cancelled due to a lack of stock, however, we apologise that you were not made aware of this change to your order. Again, we sincerely apologise that your experience with us was less that satisfactory. Thank you, Prezzybox.
Posted 7 years ago
Anonymous
Verified Reviewer
“Deeply disappointed, recieved gift late! 2days when paid £5 for next day delivery. This was a secret santa and I had no gift to pass on relying on this delivery. Wrote a complaint but no response ...”
Helpful Report
Posted 7 years ago
Hello, thank you for your feedback for your experience. We’re very sorry to hear that you have had trouble with your order on this occasion. Unfortunately, we cannot find your previous complaint, however you can contact us through our website here: http://www.prezzybox.com/Thread/NewThread or over the phone: 01827 839041 and one of our team can look into your order. Again, we apologise for your late delivery. Thank you, Prezzybox.
Posted 7 years ago
Sarah Sarah
Verified Reviewer
“The box came later than promised and ripped with only half the contents inside , overall I will say I'm unimpressed and won't be purchasing from prezzy box again a complete waste of money”
Helpful Report
Posted 7 years ago
Hello, thank you for your feedback for this product. We’re very sorry to hear that you're order has arrived damaged. If you’d like contact us for a refund or organise a replacement, please let our team know by emailing us on: csteam@prezzybox.com or by contacting us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our team will help you. Thank you, Prezzybox.
Posted 7 years ago
Maxine Richardson
Verified Reviewer
“I don't know as I still haven't received it!”
Helpful Report
Posted 7 years ago
Hello, thank you for your feedback for this product. We’re very sorry to hear that you're still waiting for your order. If you’d like contact us for a refund or organise a replacement, please let our team know by emailing us on: csteam@prezzybox.com or by contacting us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our team will help you. Thank you, Prezzybox.
Posted 7 years ago
Anonymous
Verified Reviewer
“I'm sure they are lovely but after emailing twice and receiving no reply I still have not received them , it is now nearly two weeks”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're very sorry to hear that you're parcel was not delivered. We can see that your order has been refunded for you and you have organised a replacement. Again, we apologise for the initial issues with your order and hope your replacement arrived safely. Thank you, Prezzybox.
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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