Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,309 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from prezzybox was excellent.. very quick to dispatch. However, that it when it experience ended, as Hermes act as the courier. Knowing that Hermes aren’t the most reliable, I was constantly tracking, and was given the time slot of 13.00-15.00. Now, I live in a flat which is easily accessible, but the doorbells do not work… so I waited outside. I waited outside for the entire time slot… I was so cold, but still continuing to track my order. I waited until 15.41, yet no order arrived. I tried to contact Hermes, as the tracking hadn’t updated. They said that I needed to take action… so decided to use the online chat, unbeknownst to me that it was a computer that I was trying to talk with. The online chat confirmed that the courier “could not deliver’ and that I needed to supply them with a code to enter for them to deliver When I tried to explain that there was no code needed, and that I had been waiting outside, it stopped the chat and said that if I wanted to continue, then I would need to reply “hello” I am waiting to hear from them again to see if they are going to redeliver what I have purchased. Very disappointed with Hermes, and questions if I will purchase again… not because of prezzybox, but because of Hermes as the courier”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review your order. However, I am very sorry this item has not arrived with you yet. Please email csteam@prezzybox.com and we will happily look into this further for you. Prezzybox.

Posted 4 years ago

“Good quality and delivered very quickly. V pleased thanks.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Fast service, fantastic quality!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Excellent way to get those special gifts”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Easy to find things, good prices and very fast delivery. Received my items the same week I ordered them.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Excellent service, Goods as described and very quickly delivered”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Fantastic company. Shopping and ordering with them was very easy and delivery very quick. Would highly recommend them.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Prezzybox sells a diverse and accessibly priced range of items, which makes shopping for birthdays and Christmas easy.”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Usual gifts at very reasonably prices with very quick delivery”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Very pleased with the pamper set I ordered. Good price and fast delivery. Thank you.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Easy to order and quick service on delivery One of my items had become squashed in the packaging … not a major issue as only the box and hopefully the item inside is ok as this is a gift Thank you”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Easy to navigate page, good prices & fun present ideas!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Well I still haven’t received anything even though I’ve been told it’s been dispatched. Plus I’ve been told there’s no tracking information to be able to track it?!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We've contacted you directly with some tracking information for your order. We can see your estimated dates of delivery are Thursday November 11, 2021 - Monday November 15, 2021, your order is on track to arrive tomorrow. Hope this helps!

Posted 4 years ago

“Cool packaging BUT DO NOT BUY AS XMAS PRESENT. BEST BEFORE DATE IS ONLY A MONTH AWAY”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Great experience with easy access to website and great gifts for all the family”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Had a problem with payment going through. Tanya very helpful with advice and checking of the order”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Fast delivery and well packaged items”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Really lovely customer care when needed, dealt with my issue quickly and received my delivery quickly. Thank you”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Very quick delivery”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Easy to use, good prices, lots of options”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,309 reviews