Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a trinket box and on recieving it looked dull and bubble wrap looked dustyi was not satisfactory to give as a gift therefore disappointed with product waste of money”

Helpful Report

Posted 9 years ago

Hi Christine, Thank you for your feedback and we're very sorry to hear that you're disappointed with your purchase. We would be more than happy to look into this further for you - Please could you send us a photograph of the item to csteam@prezzybox.com, so that we can look into this with our suppliers? Thank you and once again, please accept our profuse apologies for any inconvenience caused. Prezzybox.

Posted 9 years ago

“The delivery was expected by the Thursday - so I ordered it needing it for Saturday for a birthday gift. It arrived the following Monday. I wouldn't recommend relying on their expected delivery deadline - especially when you're on a deadline for a present.”

Helpful Report

Posted 9 years ago

Hi Emily, Thank you for your feedback. We're sorry to hear that your order didn't arrive in time for you. We have checked your tracking - Delivery for your order was attempted on 3 consecutive days without success, which is why this didn't arrive within the estimated arrival dates shown on your confirmation email. We can see that this was delivered however on 25/04. Hope this helps and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“I order two mugs for my Brother and his fiance for their wedding, no gift box wrapped at all, it cak in a polystyrene box that was all pver the mugs, not a happy customer”

Helpful Report

Posted 9 years ago

Hi Karen, Thank you for your feedback. We're sorry to hear that you were unhappy with the way your items arrived. We do not currently offer a gift boxing/gift wrapping service, however this is something we're looking into for the near future. If you have any further queries or concerns, please don't hesitate to contact us. Thank you,

Posted 9 years ago

“I ordered an item which was not as described and totally useless to me! I have attached a screenshot of how it was originally described. The words have been changed now so that nobody else has it happen to them! The lady on the phone was good though, although I am still waiting for my refund..”

Helpful Report

Posted 9 years ago

Hi Jennifer, Thank you for your feedback and once again please accept our apologies that you were unhappy with the product. Your item has been received back and your refund was processed on 25/04. The funds should be back with you any day now. Thank you, Prezzybox.

Posted 9 years ago

“I bought 2 gifts - A novelty stackable plastic wine glass game (was a bit squased down one side on arrival) And a set of 80's trivia game cards. The box was not the same as the picture advertised and arrived with a big crease right in the middle of the box and all around the sides. Unimpressive as this was for a present. Also they did not have instructions included so I am guessing you are supposed to make up your own rules? It seems companies like this think it's acceptable to send out low quality items as obviously nobody has standards anymore. As I am 40 weeks pregnant I couldn't be bothered faffing around sorting out a return. Check your quality firstbefore sending. Delivery was swift though. I'll give them that.”

Helpful Report

Posted 9 years ago

Hi Caroline, Thank you for your feedback. We're very sorry to hear that your items arrived in this way - we do not find this acceptable. We have checked your order however and we cannot find any correspondence from yourself so our team haven't been able to offer a resolution for you. We would have been more than happy to arrange for a replacement to be sent out to you. If you would like us to look into this further for you, please contact our team on: csteam@prezzybox.com and we can look into this immediately for you. Thank you and once again, please accept our apologies for any inconvenience caused by this. - Prezzybox.

Posted 9 years ago

“I ordered a pack of novelty flavoured mealworms, with a shipping cost of £3.95, what arrived was a box, no bigger than a match box! Unjustifiably high postal charges are no way to retain customers.”

Helpful Report

Posted 9 years ago

Hi Ben, Thank you for your feedback. We're sorry to hear that you feel this way. Our delivery charge covers postage, packaging and delivery for our items. We charge one flat rate (£3.95) for this, regardless of how many items are on an order and believe this to be a fair and competitive price for the service which we offer. If you have any further queries or concerns regarding our delivery charges, please don't hesitate to contact us. Thank you, Prezzybox

Posted 9 years ago

“Very fast delivery, however there was no packaging and so the item was given no protection during delivery and as a result the item was badly damaged when it arrived. This was intended to be a gift by I have had to look into an alternative as the item is in no condition to be gifted.”

Helpful Report

Posted 9 years ago

Hi Kelly, Thank you for your feedback. We're very sorry to hear that your item was damaged in transit. We can see that this issue wasn't raised with our team, however. We would have been more than happy to arrange for either a refund or a replacement to be sent out to you. We have however passed your comments onto our warehouse regarding the packaging so that this can be assessed and avoided in the future. Thank you, Prezzybox.

Posted 9 years ago

“postage and packaging was over charged with the quality of the item purchased with rust and staining. not good at all.”

Helpful Report

Posted 9 years ago

Hi Tom, Thank you for your feedback. Our postage and packaging costs remain the same no matter how many items are on an order, regardless of whether they are coming from our external suppliers or our warehouse. Regarding your item, we're very sorry to hear that you are unhappy with this. We have checked our systems however and cannot see any correspondence from you to notify us of this, so we haven't been able to resolve this for you. If you would like for us to look into this matter further for you, please email our team on: csteam@prezzybox.com. Thank you,

Posted 9 years ago

“Assembling the product was fun, but the image it presented is small and blurry. Not sure what's up. Tried everything.”

Helpful Report

Posted 9 years ago

Hi Stephanie, Thank you for your feedback and we're sorry to hear that your item isn't working as it should. If you believe this item to be faulty, or longer want it, we can of course arrange for a returns form to be forwarded to you. Please let us know by contacting our team through the 'contact us' form on our website and we can send you the necessary details. Thank you, Prezzybox.

Posted 9 years ago

“ordered a present which was labelled as 'in stock'. we waited for a week or so and .... after enquiring where our present was we were told it was actually out of stock when we ordered and would not be arriving, (apparently we SHOULD have had an 'out of stock' mail, which didn't happen). Cue the emergency trip to town to buy a present for my brother!!! not impressed really though they did refund the money quickly when asked.”

Helpful Report

Posted 9 years ago

Hi Jill, Thank you for your feedback. We're so sorry to hear that this has happened. Unfortunately on very rare occasions, if the stock of an item is low and more than 1 order is placed at the same time, it can cause a crossover in the stock levels, allowing them to go through. We cannot apologise enough for any inconvenience caused by this. We can see that your order has been cancelled and refunded for you and the funds should be back with you now. Once again, we're sorry that the service has let you down on this occasion and if there's anything else we can do to assist, please don't hesitate to ask. Thank you, Prezzybox.

Posted 9 years ago

“You said there were 4 available colours and made it seem as though you get all 4 turns out you can't even pick A COLOUR???!!”

Helpful Report

Posted 9 years ago

Hi Nishel, Thank you for your feedback. Unfortunately we're not able to offer the selection of specific colours for these particular items as they come directly from our distribution warehouse and are picked at random. We have looked at this item on our website and it does state in the description that 'colours will be sent at random', but we apologise if this has caused any confusion and will pass your feedback onto our team. Thank you, Prezzybox.

Posted 9 years ago

“Item not ordered by me, either customer gave wrong email or wrong email was recorded by company. Contacted them straight away to advise this and asked them to ensure my email was removed from their site to which they replied 'if no money has been taken from your account there's no need to worry' I replied that I wasn't worried I just wanted my email removing so I didn't get endless emails from them and asking them to confirm to me that my email had been removed. Heard nothing else from them until I got this email about reviewing my purchase. I'm hoping this is just an auto-email and my email has been removed as requested.”

Helpful Report

Posted 9 years ago

“Items arrived late even though I paid £10 for deliver! Microwaveable bagpuss didn't look like bagpuss....”

Helpful Report

Posted 9 years ago

Good Morning Ottawa, Thank you for your feedback. We're sorry to hear that your items arrived late. We have checked this however and your order tracking is showing this was dispatched on the same day in which the order was placed and delivered the following day. Please let us know if this wasn't the case and we will look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“Item ordered arrived late the Monday after Mother's Day, so was very disapointing. There was no option to speed up delivery and it was only when I paid it was advised then it could be 3-8 days. Won't use again.”

Helpful Report

Posted 9 years ago

Hi Richard, Thank you for your feedback. The personalised item which you purchased takes up to 5 working days in production before dispatch with our external suppliers. This is shown on the website underneath the 'Personalise' button for the product and an estimated arrival date is shown for all items in the checkout before purchase. Thank you, Prezzybox.

Posted 9 years ago

“The items I ordered were birthday presents for the 2nd March. I ordered on the 29th February but the items did not arrive until the 3rd March, too late for the birthday. Very disappointed that the courier used was Hermes when Royal Mail would have been better and certainly more reliable. I wouldnt use Prezzybox again as my experience was poor.”

Helpful Report

Posted 9 years ago

Good Afternoon Ian, Thank you for your feedback. Your order had an estimated arrival date of between 02/03 - 04/03, as shown in the checkout before purchase and again in your order confirmation email. Your order was dispatched on a standard delivery service which takes 1-3 working days for delivery. We have checked our systems and can see that your order was delivered within our estimated dates. Thank you, Prezzybox.

Posted 9 years ago

“Delivered very late, I wanted to take it abroad as a gift but couldn't get it on time. Haven't seen the item yet though.”

Helpful Report

Posted 9 years ago

“Don't deliver both items until I chased. Phone lines were down and no details of hours manned on line or e mail. Tbf they did rectify and respond v quickly the next day”

Helpful Report

Posted 9 years ago

Good Morning Neil, Thank you for your feedback. We're sorry to hear that your order was missing an item. This was however dispatched immediately from our warehouse on an urgent Saturday service for you as we were aware that you needed this gift for Mothers Day. Our opening hours are Monday - Friday (8:30am - 5pm/4:30pm on Fridays) which is stated on our voicemail message. Unfortunately our offices weren't open when you called and emailed. The issue was dealt with as soon as our offices opened the following day. We hope the issue has now been resolved for you, but if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Order was placed & 10 days later, I'm still waiting for delivery. Needed gift for yesterday, disappointed. So I can only rate this as a poor experience, as my order was due for delivery 4-6 days ago! I'm sure this is not normal service.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for your feedback. We're so sorry to hear that you haven't received your item. Our team have been looking into this for you and have now contacted you directly in order to resolve this. Once again, please accept our apologies for this. Thank you, Prezzybox.

Posted 9 years ago

“Ordered the bubble bath machine for my mother for mothers day..When it arrived the packaging was damaged and item was broken..safe to say I won't be using prezzy box again.”

Helpful Report

Posted 9 years ago

Hi Nicky, Thank you for your feedback. We're sorry to hear that your item arrived broken. I can see that a member of our team has been corresponding with you in order to resolve this and we have also forwarded you a freepost returns label so that you can send this back to us for a refund. We hope that this helps and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Courier failed to deliver item, but claimed it had been delivered to a neighbour”

Helpful Report

Posted 9 years ago

Good Afternoon Sarah, Thank you for your feedback. We're sorry that there were problems with your delivery. We can see that a member of our team has requested that your item was re-sent out to you on an express service as an apology for this. The tracking for the replacement is showing as delivered yesterday. Please let us know if this hasn't been the case and we can look into this for you. Once again, please accept our sincerest apologies for any inconvenience caused by the issues with your delivery.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews