Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the light when it arrived but with two uses three of the lights stopped working all together”

Helpful Report

Posted 9 years ago

“Items were supposed to arrive Tuesday but it was Wednesday before they got there. I ordered 2 different items but got 2 of one item and none of the 2nd item. Just a big con”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are very sorry that you have a missing item, unfortunately, this was missed when your order was picked in the warehouse. We hope that you have now received your missing item, which, we dispatched as soon as you contacted us to let us know your it was missing.

Posted 9 years ago

“items of poor quality inside the lighter plug was iron rusted and without even a good outer box (an all white card with product code) as it was to be a gift.”

Helpful Report

Posted 9 years ago

Thank you for your message. We are sorry to hear that you have received your item with a fault. We are more than happy to replace this. We will contact you directly to arrange this. Once again we are sorry for the problem you have experienced.

Posted 9 years ago

“I bought a personalised birthday present from prezybox who outsources to a third party. Item arrived quickly and well packaged but the manufacturing quality was extremely poor. For this reason, upon my first contact with their customer services, I asked immediately to return the item and for a refund. Prezzybox ignored my request and instead ordered another one which I did not authorise. We went back and forth about it a bit until I started quoting distance selling regulations and faulty goods act... Which they did not acknowledged, but did in the end refund my money. All in all, when they responded, they were pleasant enough, but completely ignored my request which made communicating with them useless. I had a lot of hassle over a £30 item and it's sad but I'll never use them again because of it.”

Helpful Report

Posted 9 years ago

“Still haven't received my order which was due on 14th-16th June. No reponse to emails either.”

Helpful Report

Posted 9 years ago

“Parcel stated it was delivered , posted through the letter box . We were in at the time and how do you post a mug through the letter box ????”

Helpful Report

Posted 9 years ago

“Product is fine, but i had no email confirmation of the purchase. I had to wait days to then see the money had left my account to even know if the purchase had gone through The item i bought was a gift so i had to go and purchase something else as i had no idea if this was going to arrive.”

Helpful Report

Posted 9 years ago

“Still waiting for refund. the item was ridiculously small & I could not change the game, nor had I even heard of any of them! Basically a rip-off”

Helpful Report

Posted 9 years ago

Thank you for your message. We have investigated why you have not received your refund and our warehouse has not received the item back yet. We will email you directly to let you know how we can help you resolve this.

Posted 9 years ago

“I have given a grading of poor as I had ordered a gift which I was informed had a delivery date of 31st May to 2June. It arrived on the afternoon of 6th June which I don't consider to be a good service. I felt very embarrassed that my gift was so late. Luckily I'd told the person that I'd organised their gift to be delivered to their work place so that they would be expecting it so at least they knew I hadn't forgotten their birthday when it arrived so late. Had it indicated a date after 2nd June I wouldn't have ordered. This is my first purchase from Prezzy Box and unfortunately I don't think I'll buy from them again as there are other sellers selling very similar things so I'll try one of them in future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear that you are disappointed with the delivery time. Having tracked your order we can see that the courier attempted delivery twice and it was then delivered on the 3rd attempt. Unfortunately, we cannot see why this has happened. Once again we are sorry that you are disappointed.

Posted 9 years ago

“The 'Bar' sign I ordered was of extremely poor quality and over priced. I was shocked to find it was much smaller than the photo and made of cardboard. The lights would not stay in the allocated holes and I had to sellotape each one individually to the cardboard structure. I feel the product was a waste of money and had it not been a present I would have returned it.”

Helpful Report

Posted 9 years ago

“Very happy with 3 out of the 4 items purchased. However have never received the 4th item, and have not received a reply to the query sent. All seems well unless something goes wrong. Not a 100% service satisfaction as advertised.”

Helpful Report

Posted 9 years ago

“The item I ordered was a conundrum carafe for wine. It was a bottle with 2 dents in the sides. It would not take a bottle of wine as it was very small. I had to pay for postage back as goods where not damaged Would not use these again”

Helpful Report

Posted 9 years ago

Hi Cheryl, Thank you for your feedback. We're sorry to hear that you weren't happy with your item. As per our terms and conditions, we cannot offer free returns for items which are unwanted. We do offer sizing information for all of our products, in the description section of our website. We have checked the product in question for you, our description shows that the wine decanter holds half a bottle of wine and offers the dimensions for the product. We hope this helps. Thank you, Prezzybox.

Posted 9 years ago

“Honestly, I was disappointed. The spider catcher arrived with a snapped shaft and was unusable. The box of bath bombs had clearly been shaken hard. Some of the cups were upside down (in the egg carton), and one of them had been shaken so hard it cracked. The box outside the carton was dented in one corner. Fortunately, the gift was appreciated and the bombs smelt excellent, so it wasn't all bad. It wasn't serious enough to complain about (nor worth the hassle involved to get the spider grabber replaced) but I don't think I'll be buying from you again in future.”

Helpful Report

Posted 9 years ago

Hi Simon, Thank you for your feedback. Please accept our apologies that your order arrived this way. This damage will have occurred during transit, so we have forwarded your feedback onto our couriers as this is unacceptable. As an apology for this, we have actioned a refund for your £3.95 delivery charge, which will be back in your account within the next few working days. Regarding the Spider Catcher, please let our team know if you would like for us to replace this and we would be more than happy to do so immediately. Thank you, Prezzybox.

Posted 9 years ago

“Purchased a customised tea light candle holder, arrived with deep scratches all over the back of the product and the top being laden with water marks, looks incredibly dirty. Not impressed as it's a birthday gift. Very poor overall.”

Helpful Report

Posted 9 years ago

Hi Isaac, Thank you for your feedback and please allow us to apologise that your item has arrived this way. We have checked our system and unfortunately cannot see any correspondence from you, so we haven't been able to look into this for you. If you would like for us to look further into this, please contact our team on: csteam@prezzybox.com with your images and we would be more than happy to look into this issue further. Thank you and once again, please accept our apologies. Prezzybox.

Posted 9 years ago

“hi i order my item more then week ago and i have not receive yet thanks”

Helpful Report

Posted 9 years ago

Hi Iryna, Thank you for your feedback. We're sorry to hear that you haven't received your order. Our tracking is stating that this was delivered on 06/05. We have emailed you directly in order to look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“It was due on 5th - 9th May and it hasn't arrived yet. 11th May...and counting :-(”

Helpful Report

Posted 9 years ago

Hi Lisa, Thank you for your feedback. We're sorry to hear that your item hasn't arrived yet. Your order was dispatched on 06/05 and therefore should be with you by now. We have contacted you directly in order to look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“Item was misleading on the website it looked alot bigger and turned out to be a tiny box”

Helpful Report

Posted 9 years ago

Good Morning Andrew, Thank you for your feedback. We're sorry to hear that you're unhappy with your order. We do provide dimensions for all of our products in the description sections. If you believe that the product dimensions for this item are incorrect please let us know. Thank you, Prezzybox.

Posted 9 years ago

“Appalling customer service and delivery period, £4 for standard delivery yet it doesn't even arrive on time. Never using this site again”

Helpful Report

Posted 9 years ago

Hi Alisha, Thank you for your email. We're sorry that you feel this way. We have checked our correspondence with you and can see that as an apology for the delay, a member of our team recalled your original parcel and sent another on an express, next day parcel force service to ensure that this got to you in time. We hope that your parcel has now arrived with you, however, if this is not the case, please contact our team so that we can look into this for you. Thank you,

Posted 9 years ago

“I had issues saying they couldn't accept payment, then the next day I received an email stating my goods had been dispatched???”

Helpful Report

Posted 9 years ago

Hi Teri, Thank you for your email. We're sorry that you experienced issues with payment. We have checked your order however and the transaction appears to have come through to us without a problem. Your order was dispatched and the tracking is stating this has now been delivered to you. If there are any further queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 9 years ago

“I paid for a special delivery as I needed to post the item abroad on the Saturday. It did not arrive and was then left at a neighbouring property. I emailed the company as it was outside office hours but they have never responded and now I am being asked to write a review!”

Helpful Report

Posted 9 years ago

Hi Lucy, Thank you for your email. We're sorry to hear that your order arrived late. We have looked into this for you and the tracking for your item is stating that your order was delivered on the estimated arrival date for you. We have also checked our system and are unable to find any correspondence from you regarding this unfortunately. If you would like for us to look into this further for you, please contact our team on: csteam@prezzybox.com and we'd be happy to investigate further. Thank you, Prezzybox.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews