Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two products. The delivery date for both were different, which is not ideal when you are purchasing from the single site. As the order has been split now the second item has not been delivered and is overdue. Missed the Birthday so not happy.”

Helpful Report

Posted 9 years ago

Hi Gail, Thank you for your feedback. We're sorry to hear that you're disappointed with our delivery times. The items you ordered come directly from separate external suppliers - One item having a longer production time than the other, which is why they were showing different delivery dates. The estimated date of arrival for each item is broken down at the checkout stage before placing the order. Hope this helps, Prezzybox.

Posted 9 years ago

“I was not impressed by the lack of order confirmation, the delay in receiving the goods ordered, missing the last day to give it as part of a wedding present, and finally the delivery person ignoring the sign about dogs and the post box at the gate, choosing to post it through the letterbox and set the dogs barking, awaking my husband who works night duty. All in all not a good service on this occasion.”

Helpful Report

Posted 9 years ago

Hi Eve, Thank you for your feedback. We're sorry to hear that you're disappointed with your experience with Prezzybox. Our order confirmation emails are sent automatically upon the order being placed - We do ask that you check your spam folder, as on occasion they can end up in there. We have passed your feedback regarding the delivery onto our couriers - We cannot apologise enough that this has happened. As an apology, we have refunded your delivery costs back into your account, which should be with you within the next few working days. We hope this helps and once again, please accept our sincerest apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 9 years ago

“The keyring wasnt anything special and overpriced for what it is. I would have sent it back if it wasnt already engraved”

Helpful Report

Posted 9 years ago

Hi Christian, Thank you for your feedback. We're sorry to hear that you were unhappy with your item. We do try to represent all of our products accurately through photography and dimension details in the descriptions. If you feel that this item hasn't been represented accurately, please contact us on: csteam@prezzybox.com, so that we can look into this further for you. Thank you,

Posted 9 years ago

“Ordered a den making kit for my sons birthday ... It arrived quickly but incomplete ! After calling we were informed it was out of stock !! So sadly our son didn't get his gift ...we have been told the missing part will be sent out to us ASAP ... We are still waiting !!!! :(”

Helpful Report

Posted 9 years ago

“I ordered the valentines name a star.It arrived cheaply packed n flimsy box looked of poor quality not very good for the money just looked chap and tacky not happy with the quality the certificate was just a blandly typed like it had been just knocked up and printed quick I ordered another from a similar company much better quality better presented in a sturdy gift box wrapped nicer in heart shaped paper and the certificate was nicer worded in classy fancy writing this was also cheaper by seven pounds much more worth the money I would have felt a little embarrassed to give the other as a gift.”

Helpful Report

Posted 9 years ago

“I bought a present for a Valentine's day gift and it arrived damaged. The packaging wasn't greatly packed.”

Helpful Report

Posted 9 years ago

Hi Craig, Thank you for your email. We're sorry to hear that your items arrived damaged - Unfortunately on rare occasions, damage can occur during transit. We have checked our systems and cannot see any previous correspondence from you to notify us of the damage, so we weren't able to arrange for a replacement to be sent to you. If you could contact our team on: csteam@prezzybox.com, we would be more than happy to look into this further for you. Thank you,

Posted 9 years ago

“Cannot write a review as I have yet to receive my order”

Helpful Report

Posted 9 years ago

“Arrived promptly. A bit dissapointed with the quality of the product coz the personalization was basically a printed piece of paper wrapped around the tin containing the tea. Definitely does not justify the price.”

Helpful Report

Posted 9 years ago

“I odrderd two personalised pen boxes and a personalised lighter. One of the boxes was broke at the hinge and was dented at the top. I didn't send it back because I didn't have time to replace it because my sisters birthday was the day after I received it. I was upset so I threw it away but kept the pens for my self. Everything else was fine. I was just a little disappointed with my sisters gift. The engraving was to a good standard though.”

Helpful Report

Posted 9 years ago

Hi Kerrine, Thank you for your email. We're sorry to hear that one of your boxes was damaged - We would have been able to issue you a replacement on an urgent service with our suppliers, so we're sorry that this has been the case. If you have any photographs of the damage to the pen set, please send them to: csteam@prezzybox.com, and we would be more than happy to send them to our suppliers and have this looked into further. Hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 9 years ago

“The gift itself was okay but the length of time from placing the order to actually receiving it was far too long at almost two weeks. Won't be using this site again.”

Helpful Report

Posted 9 years ago

“My engraves ligher was rusty inside. My jewellery box the first one didn't have the plaque attached and the second one the butterfly broke off ended up glueing the first one together myself. Beautiful products poor quality! ! Only good part is prezzybox's customer service Rachel Grey! ***** best service only reason I am moderately happy. So thank you Rachel x”

Helpful Report

Posted 9 years ago

“I'm still waiting for the product's arrival having ordered it in plenty of time. Its estimated delivery date was between the 4th & 8th February, it is now the 10th & there is still no sign of the gift. It was ordered specifically for valentine's weekend, I will give it another couple of days to allow delivery before I raise the issue. It seems ironic to be asked for a review of a product and service prior to its arrival.”

Helpful Report

Posted 9 years ago

Hi Stephen, Thank you for your feedback. We have checked your order and can't see any previous correspondence from yourself, so unfortunately our team were not aware that there had been a delay with your item. We cannot apologise enough for this. We have checked with our suppliers and your order has been dispatched with Royal Mail. We have emailed you directly with a tracking number, but this should be with you any day now. If you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Not very happy with gift , looked cheap & nasty won't be ordering from you again”

Helpful Report

Posted 9 years ago

Hi Wendy, Thank you for your feedback. We're sorry to hear that you're unhappy with your gift. Unfortunately, we're not able to accept the return of any personalised items, unless deemed faulty. If you believe that this item is faulty in any way, please contact our customer service team on: csteam@prezzybox.com, so that we can look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“I was disappointed in the book I recieved as it was more graffic then I thought!”

Helpful Report

Posted 9 years ago

Hi Leila, Thank you for your feedback. We're sorry to hear that you weren't happy with your item. We do try to accurately show the nature of this particular product and provide previews of some of the pages within our photography, so we're sorry to hear that you were disappointed with this once it arrived. If you have any other queries regarding the product, please don't hesitate to contact our team on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 9 years ago

“My money was taken out of my account, and when I didn't receive any updates for approx. a week, I had to contact the company myself to find the product was out of stock. Overall very unsatisfied.”

Helpful Report

Posted 9 years ago

Hi Jessica, Thank you for your feedback. We can't apologise enough that your item was out of stock. On rare occasions, if the stock of an item is low and more than one order is placed for it at the same time, it can cause a crossover in the stock levels, allowing the order to go through. Again, we cannot apologise enough for this and any inconvenience caused. I can see that your refund has been actioned by our team and the funds should be back with you now. If you have any other queries or concerns, please don't hesitate to contact us on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 9 years ago

“Was very unimpressed with the quality and they look like a sticker has just been put on. One glass was supposed to say captain but says captin! I emailed you to change the writing in the other glass but that was never done either. Won't be using u again or recommending you to anyone and will just have throw the glasses away as they can't be given as gifts”

Helpful Report

Posted 9 years ago

HI Ross, Thank you for your email. We're sorry to hear that you have had a bad experience ordering with us. I can see that you emailed our team and requested the personalisation change for one of your items, to which we responded on 28/01 asking for confirmation of this. We didn't receive any further correspondence from you, however. We will be in touch with you very shortly in order to resolve this issue for you, however and once again, we cannot apologise enough that your items arrived incorrectly. Thank you, Prezzybox.

Posted 9 years ago

“I havent received 3 items of my order.I have contacted your team multiple times but couldnt find a solution.My order status is still reflecting as completed.”

Helpful Report

Posted 9 years ago

“tried to enter code given, said it was already registered. emailed to tell you this but didn't receive a reply 2 days later so telephoned, the girl on the phone seemed in such a hurry and just wanted to get rid of me.”

Helpful Report

Posted 9 years ago

“Personalised wooden key chains you can hardly see the names and the writing is very small Very disappointed”

Helpful Report

Posted 9 years ago

Good Morning Rosie, Thank you for your feedback. We're sorry to hear that you're disappointed with your item. We endevour to accurately depict the size of our products with our photography and also provide dimensions in the description section for all products which we stock. If you have found that the sizing provided is not accurate for this product, please let us know on: csteam@prezzybox.com, so that we can look into this further. Thank you,

Posted 9 years ago

“A lot of overpriced junk in my opinion with quite high p&p too”

Helpful Report

Posted 9 years ago

Good Morning Howard, Thank you for sharing your feedback with us. We're sorry to hear that our items weren't to your liking. If there are any specific problems with any of the items you have purchased from us, please contact us on: csteam@prezzybox.com and we can look into this for you. Regarding our postage and packaging charge: We charge the same amount of P&P no matter how many items are on an order, regardless of whether they come directly from ourselves or our suppliers. We hope that this has helped, but once again, if there are any other problems with your order, please don't hesitate to contact us.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews