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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Supplier
Verified Buyer
“I order three items and was given a due date. Only two items came on time within the third item was late. Problem with third order which results in it having to be sent back. I found Prezze box very unhelpful and will never use the site again. One unhappy custromer. Will ensure I tell as many people as possible how unhappy this company was.”
Helpful Report
Posted 8 years ago
Good Afternoon, Thank you for your feedback. We're sorry to hear that you feel you've received a bad service. The item which you have sent back to us was personalised by our partners exactly as requested by yourself when the order was placed. Your item has been received back and refunded for you so that you may re-order the newspaper with the correct date on it. If you have any other queries or concerns, please don't hesitate to contact us. Thanks, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Ridiculously over priced when you pay for shipping”
Helpful Report
Posted 8 years ago
Ms And Conditions
Verified Buyer
“I still haven't received my gift after two weeks”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. We have checked your order and can see that the tracking is stating your item has been delivered. A member of our team has contacted you with a copy of the tracking. If this isn't the case, please contact us on: csteam@prezzybox.com and we can look into this further. Thank you.
Posted 8 years ago
Ms And Conditions
Verified Buyer
“The box was squashed and the product was rubbish. I wasn't expecting anything amazing given the price but I did expect it to be better than useless.”
Helpful Report
Posted 8 years ago
Good Afternoon, Thank you for your feedback. We're sorry to hear that this has happened. We have checked your order and unfortunately cannot see any correspondence from yourself to notify our team of this issue so we haven't been able to resolve this for you. Please contact us on: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.
Posted 8 years ago
Supplier
Verified Buyer
“The gift was great and everything but what is the point if you order a birthday gift and pay extra money for the delivery which clearly says when it will arrive but it comes 5 days later. I would have been happy if they didn't lie and be realistic with the delivery days etc. Its very disappointing and at one point i totally regretted ordering something from here. If you buy something from here don't trust the delivery dates given. I could have just payed for standard delivery. And when i emailed them they didn't reply until i emailed them again.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your email. We're very sorry to hear that this has happened. We can see that your query has been looked into by a member of our team, who explained that unfortunately, your order had been placed for arrival over the bank holiday period, which caused a delay in the arrival of your item. We're very sorry that you weren't made aware of the delays which would be caused due to this, and as an apology, have refunded your delivery charge for you. Once again, please accept our apologies for this.
Posted 8 years ago
Ms And Conditions
Verified Buyer
“I still have not received my order and you still have not replied to my query on this matter, if you are using Hermes for the delivery then it is not good for your image as practically every time something is sent by this courier it arrives even up to three weeks after the order - not sure who you are using but looking at the tracking history looks very familiar. Sadly this order will arrive too late for the intended receiver now.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We use Hermes for our standard delivery service for all non-personalised items. We can see that your order has been delivered for you and we hope that your order has been received now. Please contact our team on: csteam@prezzybox.com if you would like to talk to us further about this. Thank you, Prezzybox.
Posted 8 years ago
Supplier
Verified Buyer
“Got my ordered wrong”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We can see that you have been in touch with our team who have arranged for the correct bracelet to be dispatched to you immediately, which will be with you shortly. We hope this helps and once again, please accept our sincerest apologies for this. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“I did not receive a confirmation email or dispatched email. Therefore, I emailed you twice to ask where my parcel was and no reply, which resulted in me having to go through PayPal to find out where my parcel was. Due to this my friend got her birthday present a week late. I will not be ordering from here again.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We can see that our team responded to you directly in order to provide you with your estimated delivery dates which were on your confirmation email, as well as a Royal Mail tracking number for you to track your item with. Having tracked the item with Royal Mail, we can see that your order was delivered on 20/04, which was within the delivery dates provided. If you would like to discuss this with our team further, please don't hesitate to contact us on: csteam@prezzybox.com. Thank you,
Posted 8 years ago
Anonymous
Verified Buyer
“Product damaged. Rang and was advised what needed to do. Told them when needed christening present and was advised would be contacted. I have had to ring 3 times and it was only yesterday that someone rang me back. Still not sure if will be received in time.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're very sorry to hear this. We can see that a member of our team has been looking into this order for you and has sent you the tracking details for the item. If you have any other issues or would like to discuss this further with our team, please don't hesitate to contact us on: csteam@prezzybox.com and we would be happy to help. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered on the 10th April and paid extra for next day delivery, yet I am still productless 8 days later!!! My order has apparently been delivered and signed for but nobody knows where! I didn't even receive anything through my door to say where it went. After contacting my neighbours (two each side and one across the road) to see if any of them had taken it in I called the helpline to be told they could email me a copy of the signature over - which made no difference to me because I knew it wasn't mine!!! I was also told that they would resend my order straight away (which is fair enough - these things happen) but I am STILL waiting and have had no further contact from them!! Basically I am over £20 down with NOTHING to show for it. GGGRRRRRR!!!! This is a photo of my floor with nothing in it!!...”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're very sorry to hear that you feel you have received a bad service from us on this occasion. Your initial delivery was showing on the tracking as 'delivered and signed for', which as i'm sure you can appreciate, our team had to investigate with our couriers- Our team informed you of this immediately, however when the signature was not recognised, we sent you a replacement order on an upgraded service. The tracking for the replacement again states the item has been delivered, however, since you could not locate the item again, a full refund was made into your account for your order. If you have any other queries or concerns, please don't hesitate to contact our team on: csteam@prezzybox.com and we can assist you further. Once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“The item was faulty and have not had any response from you.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. Our team responded to you via email to request a photograph of the damaged item so that we can send you a replacement for the order, which was can see has now been actioned and delivered for you. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Ms And Conditions
Verified Buyer
“I emailed you in regards to my parcel.. I've not received anything in over 3 days! Yet it states 24-48hrs... service is disappointing”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Never received item messaged them but they confirmed it was delivered to the wrong address and now not replying to messages”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“still awaiting delivery of the balance of our order”
Helpful Report
Posted 8 years ago
Ms And Conditions
Verified Buyer
“great delivery but the gadget went off every time it moved, ended up throwing it in the bin”
Helpful Report
Posted 8 years ago
Supplier
Verified Buyer
“very disappointed as i asked balloon be delivered 10/04/17 they turned up today. this was a special birthday surprise ruined”
Helpful Report
Posted 8 years ago
Ms And Conditions
Verified Buyer
“deliver was longer much longer then stated and money box was delivered to my mother with a broken foot sites a joke absolutely fumeing!my mum's my world and your site embarrassed me”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Slightly damaged and left outside in rain”
Helpful Report
Posted 8 years ago
Supplier
Verified Buyer
“As with most UK IT systems you assume a UK format for Post Code. This led to the order initially being rejected. When I persisted you allowed my "foreign" Post Code and received payment. You sent an email it was being dispatched but did not confirm delivery When I try to track the delivery it is NOT in your system. ARE YOU JOKING! Order Number: 101843434 Tracking is Unavailable on these products: 1 x Personalised Stainless Steel Wine Cooler - Celebration - Shipped: 30 March 2017 If you need any help with your order, please Contact Us”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Everything, was late firstly, was given money back as an apology, then order was wrong but they said can't do nothing about it so never using this place again.”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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