Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never be using prezzybox again, ordered presents for my mother-in-law and was so disappointed when they arrived. The pamper pack was tiny and the chocolates were all melted and literally looked as if I had got them from poundland. I wanted to return both gifts immediately but they don't accept chocolates so cant refund them, even though they were still in original packaging. Plus I am still waiting for my refund for the pamper pack. Will not be wasting my time with this company again.”

Helpful Report

Posted 8 years ago

Hi Jodie, Thank you for your feedback. We're so sorry to hear that you were unhappy with your order. Regarding the Pamper Pack - We do provide dimensions for all products on our website to avoid any disappointment. However, we're sorry that the chocolates arrived in this way and we have now actioned a refund for both items for you. We hope this helps and once again, please accept our apologies for any inconvenience caused. Thank you, Prezzybox.

Posted 8 years ago

“I've not had my parcel yet??”

Helpful Report

Posted 8 years ago

“The product came damaged and unrecognisable to what it was”

Helpful Report

Posted 8 years ago

Hi Kirsty, Thank you for your feedback. We're so sorry to see that this has happened. Unfortunately, we haven't received any notification from you to make us aware of this issue so we have been unable to replace the items or offer a refund for you. Please contact out team on: csteam@prezzybox.com, and we can look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“my item came missing parts - sent email but no reply was sent. Really bad customer service.”

Helpful Report

Posted 8 years ago

Hi Taissa, Thank you for your feedback and please allow us to apologise for the delay in response to your query. We can see that a member of our team had been in contact with our partners and was awaiting confirmation that the missing parts were being sent out directly to you. We can see that you have now been contacted regarding this and the missing parts should be with you shortly. We hope this helps, Thank you, Prezzybox.

Posted 8 years ago

“I am yet to receive my parcel despite being told it would be here on Friday the 9th. I spoke to customer service on the friday who checked the address and confirmed it would arrive on Saturday 10th June. The tracking option stated that there was an address query which was rectified and only a couple of hours later it had changed to delovery failed after 3 attempts despite the fact no one on my workplace had taken on any parcels for me. I have had several parcels delivered to my work address before with no issues. There is no customer service available on the weekends so I cannot speak to anyone about the issue till Monday. At no point was I contacted via email or phone to deal with the address query.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that there was an address query with your order. We can see that a member of our team has been dealing with your query and a replacement has been dispatched on a next day delivery service with a different courier. We hope this helps and if you have any further queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I had a delivery date given of 1st - 5th June. Parcel had not arrived by June 8th so I emailed to ask where it was. I tried tracking on your site but tracking was not available on my order. Now on June 9th I have not had a reply, except for the auto reply, to my query of June 8th and I still do not have my purchase - could not be any worse really.”

Helpful Report

Posted 8 years ago

“Received very quickly. Had brought the give for my father but it has massive scratches all over it. Discoloration and looked like it had been rubbed in mug on the bottom of my it's. Overall not happy”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that this has happened. Unfortunately, we haven't received any prior correspondence from yourself regarding this, so our team haven't been able to resolve this issue for you. If you'd like us to look further into this with our suppliers, please contact us on: csteam@prezzybox.com. Once again, please accept our apologies that you were unhappy with your item on this occasion. Thank you, Prezzybox.

Posted 8 years ago

“Box creased on all sides , not acceptable as a gift for someone”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that your item arrived damaged. We have looked into this for you and can see that a member of our team has been dealing with your complaint. A full refund has been made to your account for your order, which should be back with you now. We hope this helps and again, please accept our sincerest apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 8 years ago

“I am not satisfied with the delivery timings of this company. They don't fulfilled what they said to. I am still waiting for my order to reach. And I have flight want to take that gift with me. But the company lazy service”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry that you feel you've received a bad service on this occasion. We can see that a member of our team has been assisting you regarding the delivery dates for your order. Your order was placed with us on 27/05 and according to the tracking provided, was delivered on 01/06, which was within our estimated delivery dates. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I received a melted misshapen mess of chocolate”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that this has happened. We have looked into this for you and can see that a member of our team has been dealing with your complaint. A full refund has been made to your account for your order, which should be back with you now. We hope this helps and again, please accept our sincerest apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 8 years ago

“Never contacted me about discontinuation of a product until I queried where my delivery was after I received a dispatch email with a delivery date. Why did I receive this dispatch email if I was never going to receive the product? Not going to purchase from again”

Helpful Report

Posted 8 years ago

“On 11/02/17 I ordered a photo of two cats with their tails in twined for our 25th wedding anniversary in June, with our names and wedding date to commemorate the day but after contacting the customer services department a couple of times and leaving many bad reviews, my complaint falls on deaf ears, and no refund has been offered or received. If I want to donate to a cause I would donate to a child cancer cause and not a company like this. Where is my order/refund????????? DON'T TRUST THIS COMPANY. Small claims court, here I come. I have given this company more than enough time to sort this out!”

Helpful Report

Posted 8 years ago

“Delivery man just left parcel on front door step, in view of everyone without waiting for someone to open the door. Anyone could have taken it!”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We have passed your feedback onto our couriers to ensure that this doesn't happen in the future. Once again, we're very sorry that this has happened and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I ordered 1 trinket box, and 2 was sent out and charged for”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We have looked into this for you and a member of our team has contacted you directly as on this occasion you have ordered 2 boxes. This will have been confirmed in the checkout before purchase and again in your confirmation email. If you have any further concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I ordered a book with a personalized message on Friday afternoon. I realised later I had made an error and on Saturday morning before 9.0am I replied to your email with an amendment request. On Monday morning I was sent an email telling me I was too late.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. Unfortunately, the email you sent to our team to request the personalisation change was the following day after the order had been placed. Sadly within this time, the item had gone into production with our external suppliers. We do advise to contact us if immediately if there are any order amendments to be made, to prevent this from happening. Once again, please accept our apologies that we couldn't change your personalisation on this occasion. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I was taken to payment screen without being able to specify a delivery address. It defaulted to deliver to my home address - I informed your staff within 30 seconds but they failed to respond and went ahead an hour or so later and sent it to my home - ie nowhere near where it needed to go. i won't use the site again. Improve your UI”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We did respond to your email within 20 minutes of your request to change the delivery address. Unfortunately, as you did not specify the address which you needed the order to be sent to, the order was dispatched just after we requested the new address from you. We do advise that all addresses are double checked before the order is submitted to prevent this from happening. If you have any further queries or concerns, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“I ordered the engraved lyric keyring on the advertisment it shows both sides engraved one with the song title and artists name the other with the song On recieving it only one side was engraved with song title & artis name If id known this i wouldnt of paid that amount of money Totally spoilt my Anniv gift for my Husband thanks to poor advertising”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We can see that a member of our team has been helping you with your query. We do not advertise this item as being engraved on the front and back - We also specify in the item description that this item is engraved on one side to avoid any potential disappointment. We do advise that our product descriptions are read thoroughly before purchase and there are any further queries regarding the item, to contact our team who are always happy to provide any further information you may need before committing to a purchase. Thank you, Prezzybox.

Posted 8 years ago

“Disappointing.”

Helpful Report

Posted 8 years ago

Good Morning. Thank you for your feedback. We're very sorry to hear that you feel this way. If you'd like to discuss your experience with our team, we'd be more than happy to help. Please contact us here: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.

Posted 8 years ago

“The box I bought was of poor quality it had a piece with a chunk out and the finish was rough also the backs of the frames are of poor quality and the corners where bending and coming apart from when I opened it very disappointed!”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. We have been in contact with you directly in order to take the next steps to resolve this for you. If you have any further queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“Very disappointed. Bought a birthday present with expected delivery a few days before the recipients birthday. Nothing arrived so I checked the tracking which showed a return to sender requested. I queried this with prezzybox only to be told the product had been discontinued, I would not receive an alternate although I would be refunded. This is the day before the recipients birthday and it has taken me contacting the company before finding this out. I now have to rush around trying to find another present. Very disappointed. I should have been informed the day or day after my purchase was made that I would not receive the item. Will not use this company again.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your email. We're very sorry that this has happened. Unfortunately it looks as though your parcel was attempted for delivery but the courier has told us that the parcel was refused. Sadly, we could not issue a replacement item for you as we no longer have any stock and the item has been discontinued. We have therefore issued a full refund for your order, which should be back in your account now. We hope this helps, Prezzybox.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,292 reviews