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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Tom Goddard
Verified Buyer
“All fine and dandy asking for a review, however I'm yet to receive confirmation of my order being dispatched. How can you expect someone to provide a positive review if you haven't sent the product or even touched base with me in regards to my order?”
Helpful Report
Posted 8 years ago
Hi Tom, Thank you for your feedback. We sent you a dispatch email on 05/07 when your order left our external partners. Your order should now have arrived, however if this isn't the case, please let us know and we'd be happy to look into this for you. Thank you, Prezzybox.
Posted 8 years ago
Jacqueline Sewell
Verified Buyer
“This is the first time i have ordered from prezzybox. I saw the stay cool ice towel advertised on this morning. And i liked it so i ordered it. Hopping to get what i saw. I am not very happy with the good that i received. The wrong colour i ordered blue i received green. And it was not in the bottle as advertised. I believe the bottle as been sent separately. Please get back to me asap. Many thanks”
Helpful Report
Posted 8 years ago
Hi Jacqueline, Thank you for your feedback. We're sorry to hear that you're disappointed with your order. Unfortunately, due to the high volume of orders received for the towel in the bottle, the product sold out within the first few hours. We did notify our customers that we had received replacement stock which didn't come in a container, so we're sorry to hear that this notification email didn't get to you. If you'd like to return the towel to us for a refund, please let us know. Thank you, Prezzybox.
Posted 8 years ago
Sureen Osler
Verified Buyer
“Ordering/payment bit was easy, aftermath however was appalling. Past estimated delivery date, phoned and was advised that it would be looked into and called back. No call back received, phoned hour later and ansaphone advising opening hours even though I called 15 minutes before closing time. Emailed Prezzybox, no reply as yet but package arrived day after. Very poor customer service. Item ordered was disappointing and not quite as advertised - was a 60th birthday present hence timing was crucial. Will not be using this company/site again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The price of the item did not match the quality. I was expecting a premium gift item at the high price point, yet I received a small and unimpressive item, not representative of the online advertisement made.”
Helpful Report
Posted 8 years ago
Michelle Bostock
Verified Buyer
“Ordered product and thought everything was good with the order before getting an email to say that the product I had been sold was now out of stock. Poor first experience for a first time customer”
Helpful Report
Posted 8 years ago
Hi Michelle, Thank you for your feedback. We cannot apologise enough that this has happened. We can see that you did not want the alternative item which we offered you, and your order has now been refunded in full. We hope the funds have come back to you now and once again, please allow us to apologise for any inconvenience caused by this. Thank you, Prezzybox.
Posted 8 years ago
Margaret Wilson
Verified Buyer
“Despite there being no damage to the box when it arrives and there being lots of packaging in the rather large box, the packaging on the actual item it's self was damaged and the chocolate golf balls were all broken. They were obviously in this state when they were put in the box. My daughter was rather upset as these were a gift for her father on fathers day. I woild rather you had said you had non in stock than for you to post out items that you would have seen were damaged when you packed them. I will not be using your company again as your standards are obviously not very high.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. We're very sorry to hear this has happened. Unfortunately due to the fragile nature of the product you have ordered, damage during transit is rare but can occur. We would have been more than happy to have arranged for a re-send on an urgent service for you, or a refund for the product, but unfortunately we have received no correspondence to notify our team of this. Please contact us on: csteam@prezzybox.com if you'd like for us to look into this further. Thank you, Prezzybox.
Posted 8 years ago
Michelle Lynn
Verified Buyer
“I ordered a glamping night and requested a voucher, this didn't arrive via email. I then contacted the company via the website and via the phone. I was advised that another team member was dealing as yet I've had no update. This was for a gift for a friends 40th on the 23rd. I requested e voucher so I could attach to a gift card.”
Helpful Report
Posted 8 years ago
Hi Michelle, Thank you for your feedback. We cannot apologise enough for the delay in receiving your e-voucher on this occasion. We can see however that this has been forwarded directly to you by our customer service team. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Your asking for a Review on items I have not received?”
Helpful Report
Posted 8 years ago
Hello, Thank you for your email. We're very sorry that your order hasn't arrived. We can see however that your order arrived on 26/06, which was within our estimated delivery dates. Please feel free to contact us should you need any further assistance. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Expensive for what it is. No batteries or power pack . Would not buy from you ever again. Will tell friends of the tack you sell.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. We're very sorry that you feel this way. We would have been more than happy to have received the item back from you for a full refund if you felt it did not meet your needs. We can see however, that you didn't contact us to tell us of your disappointment, so unfortunately we haven't been able to assist you on this occasion. Please contact us on: csteam@prezzybox.comif you'd like us to look into this for you. Thank you, Prezzybox.
Posted 8 years ago
Holly McLellan
Verified Buyer
“Your website provides no option for gift wrapping and no chance to choose a delivery option I.e first class, next day etc. Bit rubbish to be honest, gift hasn't arrived yet still anyway. If the present is the same as the experience I will be asking for a refund. Will not be using this shop again and returning to gettingpersonal as a site for presents.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. We're sorry to hear that you feel this way. We do not offer a gift wrapping service, however we do offer varying delivery options, which are available in the checkout. Your order was dispatched by our partners on 20/06 and should be with you now. If you have any further queries, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Gemma Wragge
Unverified Reviewer
“The delivery was awful, I paid extra for the next day delivery and the driver just left a mobile number through the letter box as I had to get a shower, to which I rang and he did not answer so I sent him a msg asking when the parcel can be re delivered, this was a complete pain as he said he would deliver on a different day which I was working, I asked him if he could deliver to my work address which is not far from his base, he said he couldn't and I had to collect from his property. I wouldn't of minded as much but I had to chase him over and over to get a reply from him, I have never known it to be so hard to get hold of a parcel, I also have a local Hermes delivery drop of at the shop down the road and a post office so I really don't understand why I ended up having to collect the parcel from his house myself when I paid extra for the next day delivery, I can understand that yes I wasn't able to get to the door when he arrived but surely it should of been a lot easier to reorganise delivery with him.”
Helpful Report
Posted 8 years ago
Hi Gemma, Than you for your feedback. We're so sorry to hear that this has happened. We have forwarded your feedback onto our couriers, who will be looking further into this. Once again, please accept our sincerest apologies that there was an issue with your delivery and if you have any other queries or concerns, please don't hesitate to contact us, Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“The cupcakes were squashed! I bought these as a present and no way i could give them to my friend.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your feedback. We're so sorry to hear this has happened. We can see that a member of our team has been dealing with your complaint and your chocolates have now been refunded for you. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 8 years ago
Sammy Gill
Verified Buyer
“Made an order on the 14th it's now the 20th and I still haven't even received a despatched email, it said it would take 7 days to be delivered. NOT impressed at all.”
Helpful Report
Posted 8 years ago
Hi Sammy, Thank you for your feedback. We're so sorry to hear that this has happened. We are currently looking into this with our suppliers for you and will be in contact shortly with some further information. In the meantime as an apology for the delay, we have refunded your delivery charge which will be back in your account within the next 3-5 working days. We will be in touch shortly regarding your order. Thank you, Prezzybox.
Posted 8 years ago
Victoria Sayers
Unverified Reviewer
“Item was full of scratches and looked like it had been rubbed in mud”
Helpful Report
Posted 8 years ago
Deborah Mason
Verified Buyer
“I only noticed my order had been delivered by seeing it left on the bathroom window ledge outside. I was in all day and the delivery person didn't even knock on the door.”
Helpful Report
Posted 8 years ago
Hi Deborah, Thank you for your feedback. We're so sorry to hear that this has happened. We have passed your details onto our couriers who will be looking into this for you. Our couriers should always leave a calling card to let you know where the parcel has been left so we cannot apologise enough that this has happened on this occasion. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“I paid extra postage for a 2-3 delivery and the parcel still has not arrived. This is obviously very disappointing since it's a gift. I would like a refund for postage please,”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. Your order is on a standard delivery service and is estimated for arrival between 19/06 - 21/06. This will have been shown in the checkout before purchase and again in your confirmation email. We hope this helps,
Posted 8 years ago
Hannah Wheatley
Verified Buyer
“The item I ordered and paid for wasn't dispatched as it was found to be faulty. There was no offer to send another one. I won't be shopping here again!”
Helpful Report
Posted 8 years ago
Hi Hannah, Thank you for your feedback. We're very sorry that this has happened. We can see in the correspondence that our team explained to you that due to the fact that the faulty item was the last in our stock, we weren't able to issue a replacement. We can see that your order has now been refunded in full. We're very sorry for any inconvenience caused by this once again.
Posted 8 years ago
Aimee Hennessey
Verified Buyer
“Allowed me to order 2 piggy banks, I received a confirmation email and a despatch email. The following day you email to say you only have 1 to deliver. As I need two, I look elsewhere and order another. Then a few days later you email me to say there are actually two and they'll be delivered today. So now I have 3 piggy banks and am having to pay for postage to return one so I can get a refund. Appalling!!”
Helpful Report
Posted 8 years ago
Hi Aimee, Thank you for your feedback. We're very sorry that this has happened. Unfortunately there was a slight discrepancy in our stock figures which we cannot apologise enough for. We have issued a freepost returns label so that we can send the item back to us free of charge. Once again, please accept our apologies for this. Thank you, Prezzybox.
Posted 8 years ago
Steve Wilson
Verified Buyer
“Delivered someone else's plaque, to my Dad. Will be in contact for a refund as now no good for Fathers Day. How difficult can it be!?!”
Helpful Report
Posted 8 years ago
Hi Steve, Thank you for your feedback. We're so sorry to hear that this has happened. Please contact our team on: csteam@prezzybox.com, so that we can resolve this for you. Thank you, Prezzybox.
Posted 8 years ago
Matthew McGuire
Verified Buyer
“I ordered two items for a friends birthday, expecting them to be delivered together as they both had the same estimated delivery date. They arrived on separate days, with the second item being delivered too late. Very, very poor service. Won't purchase from you again!”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. As explained in the correspondence with our team, one of the items on your order was shipped directly from our partners. This information is shown in the checkout before purchase and again in your confirmation email. Thank you,
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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