Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As yet I haven’t received my parcel, so leaving a review is difficult. What I can say is that It was ordered well over a week ago and I still haven’t received it, please can you enlighten me of where it is?”

Helpful Report

Posted 7 years ago

Hi Sally, Thank you for your feedback. Your order is still within it's estimated arrival dates as shown on your confirmation email. We've emailed you directly with the information. We hope this helps, Prezzybox.

Posted 7 years ago

“You are asking me to judge you when my parcel has not even arrived”

Helpful Report

Posted 7 years ago

Hi Gary, Thank you for your feedback. We're disheartened to hear that your order hasn't arrived, so we've contacted you directly so that we can resolve this for you. Once again, we're very sorry to hear that your order hasn't arrived. Thank you, Prezzybox.

Posted 7 years ago

“Ordered an item and paid an additional £9.99 for next day delivery. Two days later I messaged them to be told that the item was out of stock and it would be a week before any weren’t in stock I could either wait or have a refund. I requested a refund and was ignored to then have the item turn up before they said it would be in stock and of course they took my money and addiontal money for the next day delivery I didn’t receive.”

Helpful Report

Posted 7 years ago

Hello Abby, Thank you for your email. We cannot apologise enough that your item was out of stock. We can see that a member of our team is currently in contact with you regarding this and has offered a free post returns label to you, should you wish to return the item to us for a full refund. Once again, we cannot apologise enough that this has happened and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“I ordered a present to be delivered by the 26th and it still has not come- 2 days after expected delivery, which has now missed the persons' birthday. Overall website was not helpful in any way and late delivery. Will not use this company again.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that your item hasn't arrived. We have contacted you directly to resolve this for you. Thank you, Prezzybox.

Posted 7 years ago

“Why send me a review before I've even had a delivery confirmation?”

Helpful Report

Posted 7 years ago

“I was really disappointed with the personalised ABC book I ordered. When it arrived the edge was all curled up and scuffed. It was for a birthday that day so felt embarrassed giving it to the parents for their son. I would like to request a full refund please. The Father Christmas book came today and was ok.”

Helpful Report

Posted 7 years ago

Hi Katie, Thanks for your feedback. We're so sorry to hear that your item arrived damaged. We have contacted you directly to resolve this for you. We hope this helps and apologies once again for any inconvenience caused by this. Thank you, Prezzybox.

Posted 7 years ago

“Ordered on 12/9/17 for a birthday present and still waiting on delivery to arrive! Cheers”

Helpful Report

Posted 7 years ago

Hi Jill, Thank you for your feedback. We're so sorry that you're still awaiting your order. We can see your order was dispatched on the 13th and that a member of our team is speaking to you at the moment in order to resolve this. Thank you and once again, please accept our apologies that your order hasn't arrived with you yet. Thank you, Prezzybox.

Posted 7 years ago

“Ordered a personalised bottle of wine when it arrived the label was all grubby not enough time to return it but they did offer a new label or £5 refund”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. Once again we're very sorry that your order arrived like this. Your £5 refund has been actioned for you and should be back in your account shortly. Once again we cannot apologise enough that there was a problem with your order on this occasion. If you need any further assistance, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“My order was not received”

Helpful Report

Posted 8 years ago

“Extremely dissapointed and I will not be using this website again. I was informed my order would arrive by Friday 4th August, and given you charge £3.99 for delivery I expected it to arrive on time. As it was a birthday gift, we were unable to give the gift. I will not be recommending this website to anyone.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that you haven't received your order. Unfortunately, we haven't received any prior correspondence from you to notify us that your order hadn't arrived, so we've not been able to resolve this. Please contact our team on: csteam@prezzybox.com if you'd like us to look into this further. Thank you, Prezzybox.

Posted 8 years ago

“Can not track my order so still not sure if it's been sent or where it is, I have emailed and still haven't had a reply.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We have contacted your directly regarding the dispatch date of your order. This left us on the 3rd of August and is estimated for arrival between 03/08 - 07/08. Thank you, Prezzybox.

Posted 8 years ago

“I made an order on the 2/08 @ 12nn for a last minute birthday present. Paid a £6.99 fee for the "next day delivery guarantee" service. Come "next day", no present delivered. Messaged prezzybox that it inconvenienced me and I want just a refund of the fee because i felt that I didn't get what I paid for. They insisted that the estimated date of delivery was on the 4th, which was not reflected on my screen upon purchasing. Not guaranteering at all. And cannot even give a customer a good will gesture. Shame.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that you feel you've received a poor service on this occasion. We do however provide all estimated arrival dates in our checkout and this cannot be changed or altered by ourselves after purchase. Your order had an estimated arrival date of the 4th and we can see that it was delivered on this day for you. Due to this we're afraid we cannot offer a good will gesture on this occasion. If you would like to discuss this further, please contact our team on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 8 years ago

“Rubbish, wanted to give this to my wife to be before my wedding day but came damaged, tried to complain and the system stopped working. Hopefully they will sort it out. By contacting me after this. Shame the true meaning and moment has passed”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that your item arrived damaged. We can see that you have emailed into our team, who responded to your email on the 3rd of August, to offer you an urgent replacement. Sadly, we haven't received a reply from you. If you'd like us to replace your item, please contact us at your earliest convenience. Thank you,

Posted 8 years ago

“in my opinion didnt even try to deliver parcel no cards or anything left and no phone call”

Helpful Report

Posted 8 years ago

“My order still hasnt turned up.”

Helpful Report

Posted 8 years ago

“It hasn't arrived yet”

Helpful Report

Posted 8 years ago

“It hasn't arrived”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that your order hasn't arrived yet. This was dispatched on the 31st of July with Royal Mail and your estimated arrival dates are between 01/08 - 03/08 so this should arrive with you today. Thank you, Prezzybox.

Posted 8 years ago

“I have not received my order!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that your order hasn't arrived yet. This was dispatched on the 24th July with Royal Mail. If the order hasn't arrived by midday today, please contact our team on: csteam@prezzybox.com and we can look into this for you. Thank you,

Posted 8 years ago

“My order was not received. It was a birthday present for a family member”

Helpful Report

Posted 8 years ago

“Why send a message to review an item you've not received yet!!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. Your order was dispatched on the 21st July and should have arrived with you now. If this isn't the case, please contact us on: csteam@prezzybox.com and we'd be more than happy to look into this for you. Thank you, Prezzybox.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,292 reviews