Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not received”

Helpful Report

Posted 8 years ago

Hello Amanda, Thank you for your feedback. We're sorry to hear that your order hasn't arrived. We have been looking into this and have sent you an email directly in order to resolve this for you. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 8 years ago

“I was sent the item I ordered but it was not engraved with what I wanted. When I then attempted to email you I was told I'd get a reply within 48 hours which was not good considering I needed the gift for Tuesday 25th for my fiancés birthday.”

Helpful Report

Posted 8 years ago

Hello Nyome, Thank you for your feedback. We're sorry to hear that you received the wrong order. We can see that a member of our team has picked up your email and arranged for a replacement to be sent to you on an express service, which should have arrived on the date you needed it for. If this wasn't the case, please let us know and we'll be happy to look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“I actually love this, saw it on This Morning and bought it there and then. Delivery, brilliant - couldn't fault it. However! Bluetooth works lovely, connects really quick to my iPhone - music plays lovely - put the lights on though and it shuts down inside a minute.........not best chuffed!!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that you have received a faulty item. We have checked our systems and unfortunately cannot see any correspondence from you to notify us of this so we've not been able to resolve the issue for you. Please contact us on: csteam@prezzybox.com and we'd be more than happy to resolve this for you. Thank you, Prezzybox.

Posted 8 years ago

“I can't give a feedback as I am still waiting for customer service to get back to me ... very angry”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry that you received an incorrect giftbox. We can see that a member of our team has been discussing this with you directly and a replacement box has been issued for you, which should now be with you. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 8 years ago

“I bought British bake off bath bombs and all four were smashed to bits I shall not recommend this website and shall not purchase from here again These were a birthday gift for a friend and have now ended up in the bin a complete waste of money !!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that you weren't pleased with your order. We would have been more than happy to arrange for you to return the item to us for a refund, however we haven't received any prior correspondence from you. Please contact us on: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that you're not pleased with your item. Unfortunately, we can't see any prior correspondence from you to notify us of this so we've not been able to resolve the issue for you. Please contact us on: csteam@prezzybox.com and we'd be more than happy to resolve this for you. Thank you, Prezzybox.

Posted 8 years ago

“3 days later still no delivery”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. Your order was due for arrival between 18/07 - 20/07 and we can see that this has now been delivered. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I have not received my order!!!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. Your item is due for arrival between 27/07 - 31/07. You can check our estimated arrival dates on your confirmation email. We hope this helps, Prezzybox/

Posted 8 years ago

“You owe me £5. I had a discount code from Snatch and it didn't work!”

Helpful Report

Posted 8 years ago

Hi Matt, Thank you for your feedback. We would have been happy to have reinstated the voucher for you if you'd have contacted us prior to placing your order. Please contact us on: csteam@prezzybox.com if you would like us to issue you with a new voucher code. Thank you, Prezzybox.

Posted 8 years ago

“I havnt received my parcel and I have sent an email but have not bothered to reply. That was two days ago.”

Helpful Report

Posted 8 years ago

“Bad experience from start to finish. badly let down on gift I ordered , no commmunication between warehouse and customer service. Made agreement with customer services only for them to let me down again the next day ......will never use again and my daughter is now without a birthday present ..... a terrible service .”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We cannot apologise enough that on this occasion you feel let down by the service. We can see that a member of our team has been helping to resolve this issue with you directly and your order has now been refunded in full for you. Once again, we're very sorry for any inconvenience caused. Thank you, Prezzybox.

Posted 8 years ago

“Ordered on monday for my girlfriends birthday, it is now friday and it hasn't even been dispatched yet. R”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We have sent you a direct email to inform you that your order was dispatched from our external partners on the 12th with Royal Mail and is estimated for arrival between 14/07 - 18/07 as shown on your confirmation email. We hope this helps. Thank you, Prezzybox.

Posted 8 years ago

“Shipping was terrible, unrealistic estimated delivery”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're so sorry to hear that you feel this way. We can see that a member of our team is already speaking to you directly regarding the delay in transit and will be in contact with you shortly with an update. Once again, we're very sorry that there was a delay. Thank you, Prezzybox.

Posted 8 years ago

“The photo frame I Ordered was literally just a bit of paper printed out, not what it looked like online at all. Not worth £28 at all! Absolutely disgusting”

Helpful Report

Posted 8 years ago

Hello Bradley, Thank you for your feedback. We're so sorry to hear that you're unhappy with your order. The product you have ordered is a framed print, which is specified in the description for the product on our website. However, if you're unhappy with the quality of the print, please contact us on: csteam@prezzybox.com and we'd be happy to look into this with our external partners for you. We hope this helps, Prezzybox.

Posted 8 years ago

“Had no notification of arrival since ordered, was advised between 7/7/17 to 11/7/17. Heard nothing regarding delivery time or despatched. Why be asked for a review before delivery?”

Helpful Report

Posted 8 years ago

Hi Julie, Thank you for your feedback. Unfortunately the item you have ordered is currently out of stock and a member of our team has contacted you in order to notify you of this. We're very sorry that this has happened, however the order should be with you very shortly. If you have any other queries or concerns, please don't hesitate to contact us.

Posted 8 years ago

“Brocken ... I can't use. Give me another one or give me money back”

Helpful Report

Posted 8 years ago

Hello, Thank you for your email. We can see that you have ordered a Personalised Lighter. Please be aware that these items are not shipped including lighting fluid, so this will need to be put into the lighter in order for it to function. If the lighter does not function once the fluid has been added, please contact us on: csteam@prezzybox.com and we can assist further. Thank you, Prezzybox.

Posted 8 years ago

“I ordered a present for a friends birthday, when it arrived it was smashed, I proceeded to contact prezzybox, 2 days later and still no reply.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that your item arrived damaged. You emailed our team on Friday - Unfortunately our offices are not open over the weekend, so our team dealt with your query as soon as possible on the Monday. We can see that a replacement was sent to you on an express delivery service, which should now be with you. Thank you, Prezzybox.

Posted 8 years ago

“Tried to track my order and it wouldn't work also delivery was really slow”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry that your order was slow to arrive. We can see that this was dispatched on the 5th and arrived within the following 2 days, which was within our estimated arrival dates given on the confirmation email. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“I decided to use your website as my daughter lives in the U.K and I live in NZ. I thought wonderful, kids section, I'll use that. So ordered my daughter a Bathbomb making kit and some colour changing nail polish for her 9th birthday. She loved the Bathbomb kit. However .... the colour changing nail did not arrive. What did arrive was a "jar" of Hand Shit. Yes Hand Shit, see photo below. As you can imagine her mother / my ex was not to impressed with "my choice". After many angry and explanatory emails and messages I was finally aloud to speak to my daughter on her Birthday. So... can someone please explain what the hell happened. I will never use your website again.”

Helpful Report

Posted 8 years ago

Hi Benjamin, Thank you for your feedback. We cannot apologise enough that this has happened. Unfortunately, it looks as though the item has been mis-picked at our warehouse and the wrong product has been sent. We are extremely sorry that this has happened and for any inconvenience caused by this. We have contacted you directly in order to resolve this for you. Thank you, Prezzybox.

Posted 8 years ago

“Still waiting for arrival”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that your parcel hasn't arrived. We can see that your order was dispatched on 03/07 with Royal Mail and should now be with you. If this isn't the case, please let our team know and we'd be more than happy to assist further. Thank you, Prezzybox.

Posted 8 years ago

“I was quite disappointed with this book as it was all in black & white on what I consider to be printed on poor quality paper. I don't think it is worth anywhere the £29.99 - more like £9.99.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We're sorry to hear that your parcel hasn't arrived. Your estimated arrival dates are between 05/07 - 10/07 and was dispatched on the 4th July with Royal Mail. We do not ship our personalised items on a tracked delivery service, which is why we provide a 'window' of estimated arrival, rather than a pre-determined specific date of delivery. We hope this helps. Thank you, Prezzybox.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,292 reviews