Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never recieved my item, prezzybox cannot track the item and i work 67hrs a week so cannot attempt to trace its whereabouts myself, basically it's cost £28 to recieve nothing, i will not be a returning customer so all in all not the best way to run a company”

Helpful Report

Posted 7 years ago

HI Francis, Thanks for your feedback. So sorry to hear that your item hasn't arrived. It's been quite some time since this was dispatched with Royal Mail, so we suspect it may have been lost in transit. We've emailed you directly with the next steps and hope to resolve this quickly for you. Thanks, Prezzybox.

Posted 7 years ago

“Cheap plastic bottle. Couldn’t put an apostrophe on label. Very disappointed as bought from my granddaughter to her mum.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback. Sorry to hear that you weren't 100% happy with your purchase. Our website description does detail that this item is plastic, but we'll look at making this clearer on the page. Our team are always happy to amend or change personalisations as long as it's requested within an hour of placing the order. We'd have been able to add an apostrophe for you. Once again, we're sorry that you're not 100% happy and if you have any further questions, please let us know. Thanks, Prezzybox.

Posted 7 years ago

“Still havnt received item!”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback. Your order is due for arrival between 23/10 - 26/10 and was dispatched with our couriers Hermes on the 20th. This should be with you today, but if this isn't the case, please let us know and we can look into this for you! Thanks, Prezzybox.

Posted 7 years ago

“Very disappointed with the Christmas decoration I ordered, the writing on the Father Christmas was so small it was hardly legible also the writing of the name George was minute. Not at all what I expected and Inshall be returning it”

Helpful Report

Posted 7 years ago

Hello, So sorry to hear you were disappointed with your item on this occasion. Unfortunately we don't offer returns for any unwanted personalised items, but if you believe the item to be faulty or not as we've advertised, we will of course look into this for you. We look forward to hearing from you, Prezzybox.

Posted 7 years ago

“I paid for next day delivery, did not turn up until two days later, and I paid for next day delivery, what made it worse was it for a birthday present so arrived too late.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback. We're so sorry that your item didn't arrive next day for you. We can see that your order was dispatched in time from us, so it looks as though there's been a slight delay in transit, sorry. We've refunded the extra you've paid for express and we hope your order is now with you. If there's anything else we can do to help, let us know! Thanks, Prezzybox.

Posted 7 years ago

“Very expensive for what was delivered. Printed on cheap paper. This was a christening gift that looked dull, boring and overpriced. I won’t shop again”

Helpful Report

Posted 7 years ago

Hi Danielle, So sorry to hear that you weren't 100% satisfied with your item. We don't offer returns for any personalised items, however if you believe the item is faulty, or not as advertised we're happy to look into this for you. Please email our team on: csteam@prezzybox.com if you'd like us to investigate further. Thank you, Prezzybox.

Posted 7 years ago

“Present is too late. It was meant to be delivered by latest yesterday.”

Helpful Report

Posted 7 years ago

Hi Darren, Thanks for your review. We're sorry to hear that your order didn't arrive on our estimated arrival date. This was dispatched with Royal Mail on the 11th so it should be with you by now! We've dropped you a direct email, so please let us know if it's still not with you and we'll get it re-sent. Thank you, Prezzybox.

Posted 7 years ago

“Present is too late. It was meant to be delivered by latest yesterday.”

Helpful Report

Posted 7 years ago

“I am still waiting on delivery”

Helpful Report

Posted 7 years ago

Hi Michelle, So sorry to hear that your order isn't with you yet. It was dispatched on the 13th with Royal Mail, so rest assured that it's on the way - it may just be taking a little longer in transit. Please do contact us if your item still hasn't arrived by the end of the week and we'll happily send you a replacement. Thanks, Prezzybox.

Posted 7 years ago

“I havnt received my glasses”

Helpful Report

Posted 7 years ago

Hi Colin, We're so sorry that your order hasn't yet arrived. We dispatched it with Royal Mail on the 12th October, so it could just be taking a little longer in transit. We've contacted you directly to find out if you've received the item and if not, we'll get a new one dispatched for you immediately. We'll be in touch shortly! Many thanks, Prezzybox.

Posted 7 years ago

“I haven't received my Oder yet that you told me to delivery on 10-14 October. And you email me to write a review.”

Helpful Report

Posted 7 years ago

Hi Somporn, Thanks for your review. It looks as though we've been a little hasty in sending you our review request! We're sorry about that. We can see that a member of our team has been chatting to you about your order, which has now arrived. We hope you enjoy your product and if you need to contact us, please don't hesitate. Prezzybox.

Posted 7 years ago

“still haven’t received my parcel”

Helpful Report

Posted 7 years ago

Hi Tracey, We're really sorry to hear that your parcel hasn't arrived. Your order was dispatched on the 10th with Royal Mail, so it's more than likely still on route. If the item doesn't arrive by Thursday 19th, please let us know and we'll be more than happy to re-send your order for you. Thank you, Prezzybox.

Posted 7 years ago

“I ordered a personalised baby onesie for around £25.00 - so expected this to be right. The item came with the personalised name the wrong way round. Disappointing as this was a gift. I am now told just to wait for an for an email. Customer service poor and informal.”

Helpful Report

Posted 7 years ago

Hi Harriet, Thank you for your feedback. We're so sorry to hear that your personalised order was incorrect and that the service you have received has not resolved the issue for you on this occasion. We'd like to resolve this now for you, so we have emailed you directly in order to look into this. Thank you and once again, please accept our apologies for any inconvenience caused by this. Prezzybox.

Posted 7 years ago

“Ordered goods said on way order dispatched still not received need urgent for Tues 19/10”

Helpful Report

Posted 7 years ago

Hi Georgina, Thank you for your feedback. We're very sorry to hear that your order hasn't arrived yet. We can see that a replacement was sent for you on an urgent service, which has now been received. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Product delivered was extremely poor quality, the picture was fuzzy and blurry, the frame was flimsy and cheap, and the glass cover isnt glass but plastic. Terrible”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that you weren't 100% happy with your purchase. The product you've ordered is a popular item and this isn't a complaint we've heard before regarding this. If you'd like for us to look into this further for you, please contact us on: csteam@prezzybox.com and we would be more than happy to assist. Thank you, Prezzybox.

Posted 7 years ago

“I ordered a gift for my boyfriends birthday , I paid for next day delivery , when I tracked the order it said it had been shipped and was due to arrive 04/10. This was perfect as it would arrive in time for his birthday however I was very disappointed as it did not arrive until the 06/10. I have already contacted customer services about this on the 5th and I am still awaiting response.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that you were disappointed with the service you have received on this occasion. We can see that a refund has been actioned for your delivery charge, which should be back in your account now. We hope this helps and once again, please accept our apologies for any inconvenience caused by this.

Posted 7 years ago

“The book is so thin!! It’s so embarrassing that is cost almost £20 and looks like it’s worth about a fiver!!! I will have to go out and buy another present now!!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that you're unhappy with your item. We'd like to look into this further for you, so if possible, please could you send us a photograph of the book to: csteam@prezzybox.com so that we can assess this? Thank you and apologies once again for any inconvenience caused by this. Prezzybox.

Posted 7 years ago

“It hasn't even arrived yet”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that your order hasn't arrived with you. We can see that a member of our team has been corresponding with you regarding this and it looks as though your item has now arrived. If this isn't the case, please let our team know on: csteam@prezzybox.com and we can look into this further for you. Thank you, Prezzybox.

Posted 7 years ago

“Won't be using again should have same day delivery present was 2days late for my sister's birthday”

Helpful Report

Posted 7 years ago

Hi Maria, Thank you for your feedback. We have email confirmation from yourself that your order arrived on the date that we specified at the time of purchase. As we mentioned to you via email, we cannot guarantee the time of arrival of a parcel unless the order is placed on a PRE-10 or PRE-12 delivery service and once again, we're sorry that you were disappointed your order arrived at 6pm. If you have any other queries or concerns, please don't hesitate to contact us.

Posted 7 years ago

“Great gift idea arrived quickly but the book is scuffed and dirty, looks like it’s been sliding around on a dusty floor.”

Helpful Report

Posted 7 years ago

Hi James, Thank you for your feedback - That doesn't sound good, we're very sorry that your order has arrived like this. We've emailed you directly in order to resolve this issue for you. Thank you and apologies once again for any inconvenience caused by this. Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,292 reviews