Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish there was a 0 rating I will never order from here again I’m not happy with a single item I received either there small for the price or they are broken. Such a rip off😡😡”

Helpful Report

Posted 7 years ago

Oh dear - That doesn't sound good. We're so sorry you weren't happy with your items on this occasion. We can see that a member of our team is currently dealing with this for you and we've requested a photo of the damaged items so that this can be passed onto our distribution warehouse and replacements can be issued for you. We'll be in touch again soon, Prezzybox.

Posted 7 years ago

“Dreadful product,over priced. Will never use your company again.”

Helpful Report

Posted 7 years ago

Oh no, Hazel - We're really sorry to hear that you weren't impressed with your order. We'll email you to find out some more information, so we'll be in touch shortly. Thanks, Prezzybox.

Posted 7 years ago

“Nothing arrived so far”

Helpful Report

Posted 7 years ago

Hi Johnpenny, Thanks for your review! Sorry you received your review request a little early. Your order was dispatched on the 10th November with Royal Mail. We've emailed you just to double check it's arrived safe and sound. Thanks, Prezzybox.

Posted 7 years ago

“Poor quality of engraving looks very cheap, in addition website did not state that the cutlery could not be used in a dishwasher and was for ages 3 upwards. The stainless steel also seems quite fragile. Extremely disappointed and annoyed because I have lost the option to return because of personalisation. This is the first and last time that I would you this website and would not recommend to anyone.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry you weren't 100% happy with your order on this occasion. We have passed your feedback onto our external partners regarding this product as it's one of our top sellers! We have also added that the product isn't dishwasher safe to the description - This is because of the personalisation. We do advise this for all personalised items as we wouldn't want your special message or name to wear over time! We hope this helps and if you have any other queries or concerns, please let us know. Thank you,

Posted 7 years ago

“Still no received my goods !!!!”

Helpful Report

Posted 7 years ago

Hi Darren, Thanks for the feedback - We're really sorry to hear that your order hasn't arrived for you. This was dispatched on the 9th November with Royal Mail for you and should be with you, we've dropped you an email just to confirm you've received your order now. We'll be in touch shortly, Prezzybox.

Posted 7 years ago

“I haven't received it yet how can I weight a review”

Helpful Report

Posted 7 years ago

Hi Kayla, Thanks for the feedback! Your order was dispatched on the 8th with Royal Mail, so it looks as though we've sent you your review request a little prematurely, so sorry! We've dropped you an email to double check you've received your order anyway. We'll be in touch soon, Prezzybox.

Posted 7 years ago

“Order placed and paid extra for next day delivery which would have been Thursday delivery as this was for a gift over the weekend but this get delivered until the Monday so very disappointing”

Helpful Report

Posted 7 years ago

Hi Chris, Thanks for your feedback - So sorry your order didn't arrive next day for you. We'll emailed you directly to address this so we'll be in touch shortly. Again, so sorry that your order didn't get to you next day. Prezzybox,

Posted 7 years ago

“My delivery was supposed to be yesterday or today yet no delivery was made. Disappointed as I’ve waited in for this delivery.”

Helpful Report

Posted 7 years ago

Hi Deanna, Thanks for the feedback - So sorry to hear that your order hasn't arrived. We've emailed you directly to double check it's now with you, so please let us know if this isn't the case and we'll look into this further. Thanks, Prezzybox.

Posted 7 years ago

“I ordered some gifts about a week ago now, baring in mind that the caption on the postage section expressed that it would be delivererd next day, I haven’t yet even received an email to say that the items have been dispatched”

Helpful Report

Posted 7 years ago

Hi Rhiannon, Thanks for the feedback! Your order is on a standard delivery service, not express and the estimated arrival date was between Wed, Nov 8th 2017 - Fri, Nov 10th 2017. Your order was dispatched on the 6th November, so this should be with you now. If this isn't the case, please let us know. Thanks, Prezzybox.

Posted 7 years ago

“I would love to review my purchase although they haven't arrived.”

Helpful Report

Posted 7 years ago

Hi Victoria, Thanks for your feedback - So sorry you've received a request to review your order before it's arrived for you, that's not good. We've had a look at your order, which should now be with you - This was dispatched with Royal Mail on the 7th November. If you need any further assistance, please let us know. Thanks, Prezzybox.

Posted 7 years ago

“I haven’t received my parcel”

Helpful Report

Posted 7 years ago

Hi Kline, Thanks for the feedback. So sorry to hear that your order isn't with you! This was dispatched with Royal Mail on the 10th November and we can see that this was signed for by yourself on the 11th. If you have any other queries or concerns, please let us know! Thanks, Prezzybox.

Posted 7 years ago

“Website allowed me to pay for express delivery when they cannot post express delivery to Northern Ireland. Required the parcel by Tuesday and was only told on the Monday afternoon that it wasn't possible! Had to find a same day delivery gift online to arrive by the Tuesday!”

Helpful Report

Posted 7 years ago

Hi Justene, Thanks for your review. We're so sorry that you were allowed to purchase your order on an express delivery service. Our team let you know about this as soon as possible, but we do understand how frustrating this situation must have been for you. We're looking into ways to make our delivery options on the website clearer so that this doesn't happen again in the future. Again, please accept our apologies that we let you down on this occasion. Prezzybox.

Posted 7 years ago

“Gifts not arrived at allocated time span and therefore daughter will not get some of her birthday presents on time. Left feeling very upset and let Dow.”

Helpful Report

Posted 7 years ago

Hi! Thanks for the review. We're really sorry to hear your parcel hasn't arrived. We can see that our team have looked into this for you - your order was dispatched on the 31st and is currently with Royal Mail, so this should be with you very shortly. If your order doesn't arrive within the following 2 working days, please let us know! We'd be happy to look into this further for you. Thanks, Prezzybox.

Posted 7 years ago

“Disappointed was told that I would get email to say will be sent to say dispatched not received order not received yet”

Helpful Report

Posted 7 years ago

Hi Sandra, thanks for the review! We're really sorry you didn't receive a dispatch email to let you know your order was on the way. We've had a look for you and your order was dispatched with Royal Mail on the 31st, but since it hasn't arrived, a member of our team has re-sent it for you, so it'll be with you shortly. We hope this helps, Prezzybox.

Posted 7 years ago

“I purchased what was described on the website as “a gorgeous placemat and coaster set”. When it arrived there was no coaster, just a laminated picture. When I sent a complaint, I was generously(!) offered a £5 discount off my next purchase, but I have no intention of purchasing anything else from Prezzybox - ever! NB I see that the description on the website has now been corrected.”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for the feedback and once again, please accept our sincerest apologies for the incorrect information on our website for this product. This information has now been removed and the listing has been updated to reflect the product. Again, please accept our apologies for any inconvenience caused by this and if you have any further queries please let us know. Thank you, Prezzybox.

Posted 7 years ago

“Bought a keyring for £25 thinking that it would play the personalised song of choice. Feel like I've been robbed. £25 for a keyring?!”

Helpful Report

Posted 7 years ago

Hi Jennifer, Thanks for your feedback. We're sorry to hear that you weren't happy with your order. The item you have ordered is a Personalised 3D Printed Keyring. We don't state or suggest anywhere in the description for this product that it plays a song. We do advise that if you have any queries regarding a product that we sell, or if you'd like to clarify anything before purchasing, to contact our Customer Service team who are always happy to help with any product queries! Thank you, Prezzybox.

Posted 7 years ago

“"next Day weekend arrival delivery" which i paid premium for was rubbish and meant the gift arrived on the monday, not the Saturday despite ordering mid-morning on a friday. totally late and useless as the gift needed to be next day arrival (hence the extra cost and use of this site) the company refunded £2 difference in delivery charge which is a pathetic attempt at customer services apology. I wouldnt use them again, much more reliable sites out there who will deliver what they say, when they say.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the review - So sorry to hear that your order didn't arrive next day for you. We're currently looking into this with our couriers and distribution warehouse. We'd like to offer you free returns for the order if you no longer need it, so please contact us on: csteam@prezzybox.com if you'd like to return your order for a refund. Thank you and apologies once again, Prezzybox.

Posted 7 years ago

“Still awaiting reply about my order delivery card says in a bin for safety reasons as I wasn’t able to get parcel.email said it had been signed for yet I still have no parcel would like this to sorted out ASAP please email Prezzybox two days ago and awaiting a reply then you ask for a review”

Helpful Report

Posted 7 years ago

Hi Karren, Thanks for your feedback. So sorry about the problems you've faced with your delivery. We can see that a member of our team is currently investigating this with our couriers, Hermes and will be in contact as soon as we receive some further information. Thank you for your patience while we investigate this. Prezzybox.

Posted 7 years ago

“The gift I ordered was terrible quality, The personalised beer crate Very bad value for money. I bought it as a present and feel embarrassed to give it to my son”

Helpful Report

Posted 7 years ago

Hi Diane, Thanks for your feedback. We're so sorry you weren't 100% happy with your item. We can't see any correspondence from you regarding this, so we've messaged you directly. We hope to resolve this quickly for you. Thanks, Prezzybox.

Posted 7 years ago

“Unfortunately I was disappointed with the book. It looks at lot cheaper than it does in the picture. In my opinion it is very overpriced for what you actually get. I bought this as a christening gift and now I am having to buy another present.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,292 reviews