Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

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Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

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Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered separately from gift. Awful customer service, despite being given the opportunity to rectify issue. Correspondence contained bad grammar, a condescending tone and overall, was insufficient. I will not be recommending to friends and family, I also intend to leave negative feedback across social media, to prevent others from wasting their money and time with this company. In future, I will spend my money with Moonpig”

Helpful Report

Posted 7 years ago

Hi Lisa, Thank you for your feedback. We're very sorry that you feel disappointed with our service on this occasion. The items you purchased have different production times and are shipped from two separate external partners, meaning we cannot guarantee arrival of both items at the same time. We're sorry that you felt our explanation of this wasn't sufficient - We are very transparent when it comes to our estimated arrival dates for all items, which can be seen in the checkout before purchase and again in your confirmation email and pride ourselves on making this information extremely accessible at all stages in the order process. If you'd like to discuss this further, please contact us on: csteam@prezzybox.com. Thanks,

Posted 7 years ago

“Not arrived yet”

Helpful Report

Posted 7 years ago

Hi Thomas, Thanks for the feedback. We're sorry to hear your order hasn't arrived with you yet. We've emailed you some dispatch information and to double check your order is with you now. We'll be in touch shortly, Prezzybox.

Posted 7 years ago

“You emailed me, last week explaining 1 of the items from my order is out of stock, but when its back in stock I will be sent all other items, I've heard nothing from you and wondering where my parcel. I think someone should of been in touch really and confirmed when its being sent, this with me, but instead no one has, these are all Christmas presents, for friends who don't live near me. can someone tell when I will receive this?”

Helpful Report

Posted 7 years ago

Hi Kirsty, Thanks for the feedback - We're really sorry you haven't been kept in the loop regarding your order and we've emailed you directly with an update. We'll speak soon, Prezzybox.

Posted 7 years ago

“Well how can I write a review when I haven't received my order!!”

Helpful Report

Posted 7 years ago

Oops - Sorry we've sent your review request a little prematurely there, Colin! Please accept our apologies for this. Your order will be with you very shortly and we sincerely hope you're pleased with it. Thanks, Prezzybox.

Posted 7 years ago

“Cannot review as still not received it!!”

Helpful Report

Posted 7 years ago

Oops - Sorry we've sent your review request a little prematurely there, Christine! Please accept our apologies for this. Your order will be with you very shortly and we sincerely hope you're pleased with it. Thanks, Prezzybox.

Posted 7 years ago

“When I receive the items I may be prepared to rate and comment on them.”

Helpful Report

Posted 7 years ago

Oops - Sorry we've sent your review request a little prematurely there, Tom. Please accept our apologies for this. Your order will be with you very shortly and we sincerely hope you're pleased with it. Thanks, Prezzybox.

Posted 7 years ago

“Always have trouble with the deliveries. Am awaiting some goods now. Had an email from your selves 5 days ago, saying my parcel was on the road. Tried tracking the parcel online and it was not working. Spoke to one of your customer care people and they said they would investigate the issue. This is not the first time I have had problems receiving parcels.”

Helpful Report

Posted 7 years ago

Hi Gary, So sorry to hear that your parcel hasn't arrived yet - We can see this has been dispatched with Hermes and an investigation has been launched into this. As soon as we receive an update, we'll be in contact with you. Thank you for your patience while we look into this. Prezzybox.

Posted 7 years ago

“I haven’t received my parcel yet, however I get emails saying it’s delivered”

Helpful Report

Posted 7 years ago

Hi Mark, Thanks for the review! That's strange - We've contacted you directly to help locate your parcel. Thanks, Prezzybox.

Posted 7 years ago

“Can't rate me experience with u as have not had the delivery yet so think it's a bit silly sending out rate my experience before the product has been delivered”

Helpful Report

Posted 7 years ago

So sorry Karl - It looks as though your review request email has been sent before your estimated arrival date. We're really sorry for any confusion caused by this and hope your order arrives shortly for you. Thanks, Prezzybox.

Posted 7 years ago

“I have not received my items yet even though they should arrive last week. The website did not allow me to raise a query to check when I will receive the order.”

Helpful Report

Posted 7 years ago

Hi - thanks for the feedback! Our estimated arrival dates for all orders are shown in the checkout before purchase and again in your confirmation email. Our team can be contacted by telephone on: 01827 839041, on our Live Chat, or via our Contact us form here: http://www.prezzybox.com/Thread/NewThread Thank you! Prezzybox.

Posted 7 years ago

“I've not received my e-voucher.”

Helpful Report

Posted 7 years ago

Sorry to hear your e-voucher didn't come through to you - We can see you've let us know that the voucher was in your junk folder - sneaky! Please let us know if you need any assistance in the future, Prezzybox.

Posted 7 years ago

“Haven't received the goods yet!”

Helpful Report

Posted 7 years ago

Hi Bryan, So sorry to hear your item hasn't arrived for you. It was dispatched on the 15th with Royal Mail and should be with you now, but we've dropped you an email just to check you've now received it. Thanks, Prezzybox.

Posted 7 years ago

“Still waiting for my delivery,was told that it was dispatched on 14th. 5 days later still not received and still waiting.Then receive an email to review”

Helpful Report

Posted 7 years ago

Thanks for the review, Jane. We're really sorry to hear that your order hasn't arrived yet. It did leave us on the 14th with Royal Mail and should be with you now, but we've popped you an email over just to double check. Thanks, Prezzybox.

Posted 7 years ago

“Haven’t received my goods”

Helpful Report

Posted 7 years ago

Hi Penny, Thanks for the feedback! Sorry to hear you haven't received your order. This was dispatched with Royal Mail on the 15th for you, so should now have arrived. We've popped you an email over just to double check, though. Thanks, Prezzybox.

Posted 7 years ago

“My items haven't turned up, the tracking says it's been returned to the sender and nobody has contacted me yet........”

Helpful Report

Posted 7 years ago

Hi Lauren, So sorry to hear that your order has been returned to us. We don't get notification that this is happening so we haven't been able to warn you on this occasion - so sorry. We've contacted you directly to make this right. We'll be in touch shortly, Prezzybox.

Posted 7 years ago

“Would comment but haven't received item yet.”

Helpful Report

Posted 7 years ago

Hi Jane, Sorry to hear your order hasn't arrived. It was dispatched with Royal Mail on the 14th for you, so we've popped you an email over with some dispatch information. Please let us know if it still hasn't arrived - we'll look into it immediately. Thanks, Prezzybox.

Posted 7 years ago

“Not received my item so how can I review it”

Helpful Report

Posted 7 years ago

Hi Jessica - thanks for the review. So sorry to hear you received your review request before your order. Your item was dispatched on the 16th with Royal Mail for you and we can see it's been signed for within our estimated delivery dates. Thank you, Prezzybox.

Posted 7 years ago

“Still waiting on delivery”

Helpful Report

Posted 7 years ago

Hello, Sorry your delivery hasn't arrived yet. We've emailed you directly to help with this issue - if it's still not with you, we're more than happy to issue a replacement for you! Thank you, Prezzybox

Posted 7 years ago

“I’ve paid £3.99 for delivery on an item that cost £2.99 so far it’s not arrived six days later that is poor service by any standard!”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback! We're very sorry to hear that your order hasn't arrived for you yet, that isn't good. We can see this was dispatched on the 13th with Royal Mail and should now be with you - Please do let our team know if it hasn't arrived yet, we'd be more than happy to send a replacement for you. Thanks, Prezzybox.

Posted 7 years ago

“Items i ordered were absolutely dreadful, looked like a child mate it in school!!”

Helpful Report

Posted 7 years ago

Karly - We're so sorry you were so unhappy with your order on this occasion. Your feedback (and photographs) have been passed to our external partners to look into and you've been refunded in the meantime. Again, we're really sorry to have let you down on this occasion.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,292 reviews