Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a bit hard to do while o am STILL WAITING for my gift to be delivered!!!”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry that your item hasn't arrived with you. Unfortunately our team haven't received any correspondence from you to notify us that the item hadn't arrived, so we've not been able to look into this for you. We can see that the order was sent to you on 07/05. If you haven't received this item, please contact our team on: csteam@prezzybox.com and we would be happy to look into this for you. Thank you, Prezzybox.

Posted 8 years ago

“I didn't receive my order even though it said that it's delivered, and I emailed prezzy box but still haven't heard anything from them”

Helpful Report

Posted 8 years ago

Hi Rouda, Thank you for your feedback. We're very sorry to hear that your order hasn't arrived. A member of our team did reply to your email query however to inform you that the item tracking is showing as the item having been delivered and signed for on the 12th. If this isn't the case, please let us know and we'd be more than happy to look into this for you. Thank you, Prezzybox.

Posted 8 years ago

“Still haven't received or been of dispatch of my goods. Order number and postcode not recognised the new their site Avoid”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your email. We contacted you directly to let you know when your order was dispatched for you. We do not offer tracking directly on our website for any personalised items. Your order should now be with you, however, please contact our team if you haven't received your item and we can look into this for you. Thank you, Prezzybox/

Posted 8 years ago

“Two weeks later and I've still not received my order. I contacted customer service but they have not been much help. Still waiting on another reply.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We are so sorry to hear that your item still hasn't arrived. We have contacted you directly in order to resolve this for you. Once again, please accept our sincerest apologies that your order has been delayed. Thank you, Prezzybox.

Posted 8 years ago

“Order was just cancelled! I was left very disappointed- it was a a wedding gift ! If you are unable to fulfill an order don't advertise it ! Will not be using prezzybox again and neither will my friends and family ! Disgusting service !”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. Unfortunately, the item you ordered has been discontinued and we therefore had to notify you that your order could not be processed. We're very sorry again that this happened and for any inconvenience caused by this. Thank you, Prezzybox.

Posted 8 years ago

“Was not a happy customer when i eventually received my item on Saturday Email pressie box about my order to ask if it was going to arrive in a gift box. I was told no not a gift box bought just a box. When i got my order it arrived in a bag. Total waste of money golf ball was given to my child to play with”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're so sorry to hear that this has happened. We would have been happy to arrange for a box to have been sent out to you, but unfortunately we haven't received notification from you that this had happened. Please contact our team on: csteam@prezzybox.com and we'd be happy to look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“Delivery not received within estimated dates and no answer on phone or to email enquiry.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that your item didn't arrive within our estimated arrival dates. We can see that a member of our team has been corresponding with you regarding this and you have been refunded in full for the order. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“Placed order, they withdrew the money, never arrived. When I contacted them they said they couldn't fulfill the order but would issue a refund. However if I hadn't of contacted them they wouldn't of refunded and when I companies about poor customer service I had no reply. Stay clear of this company!!!!!”

Helpful Report

Posted 8 years ago

“It took over a week after ordering and paying for my item for me to receive a msg telling me it was no longer available and they would refund me. Very disappointed that the order was accepted and not fulfilled.”

Helpful Report

Posted 8 years ago

“Gift still hasn't arrived 10 days after ordering it. Very poor service.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your email. We're sorry to hear that this has happened. We can see that a member of our team has arranged for your voucher to be re-sent to you, so we hope this is now with you. Please don't hesitate to contact us should you have any other queries or concerns. Thank you,

Posted 8 years ago

“Badly made book out of cheap materials. Will not last long”

Helpful Report

Posted 8 years ago

“The goods were not delivered and no notification either !!' Awful waste of money Rosalind nanji- towe”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. Your order has been returned back to us following 3 delivery attempts. Please contact our team on: csteam@prezzybox.com if you'd like for us to re-send this for you. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I ordered a balloon banner for my sisters 21st birthday. My item arrived very slowly and it was faulty. Many of the balloons had holes in them and there were 2 letters missing which is very dissapointing”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this has happened. We can see that a member of our team has been dealing with your complaint and you have now been refunded in full for your order. We hope this helps and once again, please accept our sincerest apologies for any inconvenience caused by this.

Posted 8 years ago

“Weren't able to deliver by the date I needed and it didn't even arrive by the latest date they quoted. Disappointed.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your feedback. We're very sorry to hear that this happened. We can see that you have been speaking to a member of our team regarding this who has arranged for an urgent replacement to be sent to you. We hope this arrives shortly for you. Once again, please accept our apologies for any inconvenience caused by this, Thank you, Prezzybox.

Posted 8 years ago

“Why bother putting an estimated delivery date if outs going to be delivered 4 days later?”

Helpful Report

Posted 8 years ago

“Personalize lighter doesn't work”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that your item isn't working. Unfortunately, we haven't received any notification from yourself regarding this, so our team haven't been able to resolve this for you. Please contact us on: csteam@prezzybox.com and we would be happy to look into this further for you. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“Ordered 2 products which where dispatched on the 25th still waiting for these to be delivered paid almost £8 altogether with postage disgusting service I expect a postage refund”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're very sorry to hear that your parcel didn't arrive with you. We have been looking into this for you and it appears there was an issue with the delivery address, which a member of our team has been discussing with you directly. We hope that this has now been resolved in a satisfactory manner. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“Ordered next day, did not get a dispatch email. Emailed and called with no response! The phones had a BT fault! By Tuesday I received an email advising 2 items were in fact out of stock. Poor communication and poor customer service! Used you as read you're a small family based company! Will NOT be using you again!”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're sorry to hear that you're unhappy with your experience with Prezzybox. We do strive to notify all customers immediately if any items they have ordered are out of stock, so we cannot apologise enough that you weren't notified sooner on this occasion. If you'd like to discuss this further, please contact our team on: csteam@prezzybox.com. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“The items I bought were way smaller than expected very exspensive for the price won't be shopping on here again”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're sorry to hear that you're unhappy with your order. We do provide dimensions for all of our products on our site and advise all customers to read the descriptions prior to purchase to avoid any disappointment. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“The goods I ordered were expected before the 21st April in time for my son's birthday. Today is the 27th and it still hasn't arrived. Furthermore when I tried to email to find out what was happening I had a message send failure so that is why I am not happy.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your feedback. We're sorry to hear that there was a slight delay in transit with your order. We can see that a member of our team has now re-sent your order for you, so we sincerely hope this has now been received. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,292 reviews