Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made a Mistake on an Engraving I requested. "A book for Rose's" - even a Lame man would know that is incorrect.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear that your item may of been personalised incorrectly. We would be more than happy to re produce the item if there has been an error made.

Posted 9 years ago

“The items were not worth the money”

Helpful Report

Posted 9 years ago

“Product was fine but the despatch date was unclear and confirmation that the order was on its way not communicated”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry if you did not receive your confirmation email. It can be that this can be sometimes found in the junk email box, depending on your email settings.

Posted 9 years ago

“Thought that for £30 plus pounds that it would have been in colour. Just looked a bit cheap.”

Helpful Report

Posted 9 years ago

Thank you for your message. The images are black and white because they are copies of newspaper clippings. We are sorry that you are disappointed with this.

Posted 9 years ago

“The idea is great, the instructions are confusing. It hasn't been enough time yet to comment on the product as a whole. However, it's Fast delivery & a good price.”

Helpful Report

Posted 9 years ago

“I had ordered a gift for Fathers Day however I was sent completely the wrong item and I had to phone and rectify the matter. It was dealt with swiftly and I received the correct item within a couple of days.”

Helpful Report

Posted 9 years ago

“Delighted with the product but order tracking was none existent. Recipient has received gift yet still I can't access info to say it's been delivered.”

Helpful Report

Posted 9 years ago

“First order undelivered.Spoke to lovely lady today who is replacing original.Very pleasant with no quibble at all.”

Helpful Report

Posted 9 years ago

“My gift was meant to come 14th - 16th but arrived on the 17th. Wasn't' very happy as I missed my nieces 40th birfhday. I was very happy with the gift tho. Hazel Donnelly”

Helpful Report

Posted 9 years ago

Thank you for your message. We are sorry to hear that your order arrived outside of our estimated delivery time.

Posted 9 years ago

“Didn't get a confirmation email but press box customer services quickly rectified this by telling my order has come through, packaging was really good too.”

Helpful Report

Posted 9 years ago

“Unfortunately, the Tabasco chocolate had melted and re-formed in the tin, which was disappointing and slightly concerning that it hadn't been stored in a suitable environment.”

Helpful Report

Posted 9 years ago

Thank you for your message. We would like to reassure you that the storage of items are within a temperature controlled environment. Unfortunately, the hot weather can cause issues when delivery is made with chocolate products.

Posted 9 years ago

“Pleased with contents ,packaging cheap which detracted from the quality of the present !”

Helpful Report

Posted 9 years ago

“I received my purchase quickly but when it came the spine of the book and the inside of the book were put together the wrong way around. So when I open the front it shows the end of the pages and upside down. After spending just under £30 I would expect it to have come correctly.”

Helpful Report

Posted 9 years ago

“Wrong engraving. Please send another flute with the correct engraving. Thanks.”

Helpful Report

Posted 9 years ago

“Very misleading regarding personalized message, just printed on a bit of card”

Helpful Report

Posted 9 years ago

“Good product but delivery services were poor”

Helpful Report

Posted 9 years ago

“I m giving average just because they delivered within the estimated time window. But customer service and responses if you got one were very sad. On top of it they didn't include the sender details in the gift, and my surprise gift recipient didn't know who sent it. I had to ask her in the end and it was too embarrassing”

Helpful Report

Posted 9 years ago

“Not entirely satisfied with quality of my purchase”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear that you are not happy with your purchase. Please email us through our contact us page to let us know if there is anything we can do to help with your purchase.

Posted 9 years ago

“Hi. I wasn't present when the map arrived but I've been assured it was fine. My only gripe is that it took so long to get to us. When ordered I was under the impression that it would arrive within a couple of days but didn't actually get to us until Friday afternoon, leaving things very close as it was a goodbye present for someone who was leaving the company that day.”

Helpful Report

Posted 9 years ago

“Item was lovely and as described, however the photo frame's presentation box was very damaged and pieces of it missing so unfortunately I had to take it out of its box to wrap as a present. Not impressed as it looked second-hand.”

Helpful Report

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews