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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Chas Crispin
Verified Buyer
“Very good delivery, bought some diamond brandy glasses, very different was for wedding,best man and farther of the bride. The glass is so thin you can't get them engraved or put in dishwasher. Shame they don't tell you the glass is waffer thin as I would not of got them.from the photo they look very good and come in a box looks expensive, but when you take them out they feel very cheap and look cheap”
Helpful Report
Posted 9 years ago
Patricia Connelly
Verified Buyer
“I have written a letter regarding the goods I ordered. I was some-what disappointed in some aspects of the gift, with the overall presentation and packaging. Yours, Patricia Connelly”
Helpful Report
Posted 9 years ago
Tina Clarke
Verified Buyer
“Delivery date was said between 17 - 20th may so i ordered the balloon flower bouquet expecting it no earlier than that date which was important because they are balloons and didnt need till 20th they arrived way before that date and are almost deflated very disappointed and wasted money. If they state a date they should stick to it!”
Helpful Report
Posted 9 years ago
Andrew Furman
Verified Buyer
“This was the first time i used Prezzy box, navigation of the site is good however I had to chase to see where my order was and only after chasing my gift was then despatched. I sadly missed my brother-in-laws birthday as the goods turned up a lot later. It does state on the website same day despatch which is a load of rubbish”
Helpful Report
Posted 9 years ago
Gemma Selby
Verified Buyer
“Very good quality product, packaged well. Delivery was very good.. quite fast The only thing I would say is that u didn't like that I didn't know when my parcel was dispatched or anything as you have no news to your parcel after your confirmed email for purchase.”
Helpful Report
Posted 9 years ago
Wan Li Yip
Verified Buyer
“Printing is rather faint, quite disappointed, frankly speaking. Prompt delivery though, and glass is of good quality.”
Helpful Report
Posted 9 years ago
Hi Wan Li, Thank you for your feedback. We're sorry to hear that you are disappointed with the quality of the engraving on your product. If you believe this to be faulty, please send a photograph of the engraving on a dark background to us at: csteam@prezzybox.com and we can get this looked into with our suppliers for you. Thank you, Prezzybox.
Posted 9 years ago
Holly Baiden
Verified Buyer
“Only vibrates and does not actually have rotating balls”
Helpful Report
Posted 9 years ago
Hi Holly, Thank you for your feedback. We're sorry to hear this - The balls should definitely rotate so it sounds as though your item is faulty. If you would like our team to look into this further for you, please contact us on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Morven Walker
Verified Buyer
“Ordered a food item, arrived squished and the box broken. Also took a while to arrive.”
Helpful Report
Posted 9 years ago
Clare Conway
Verified Buyer
“The item was good quality. However it was slightly expensive when delivery was added, and it arrived later than it said it would which meant my boyfriend received his present late.”
Helpful Report
Posted 9 years ago
Danielle Zeider
Verified Buyer
“Ordered a 'my year in pictures' book. It was delivered very quickly but I thought the quality of the book was very poor for the price.”
Helpful Report
Posted 9 years ago
Hi Danielle, Thank you for your feedback. We're sorry to hear that you're unhappy with your order. Unfortunately, we're only able to accept the return of personalised items if they are faulty or damaged. Please let us know if you believe your order to be faulty and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Irene Hockaday
Verified Buyer
“Disappointed in quality of engraving. Service and packaging good.”
Helpful Report
Posted 9 years ago
Hi Irene, Thank you for your feedback. We're sorry to hear that you're unhappy with your order. Unfortunately, we're only able to accept the return of personalised items if they are faulty or damaged. Please let us know if you believe your order to be faulty and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Joanna Packer
Verified Buyer
“Poor quality item for the price. Wold have been better if I'd bought my own cheap glass from the charity shop and gone to get it engraved in Stourbridge myself. Will not bother using again.”
Helpful Report
Posted 9 years ago
Hi Joanna, Thank you for your feedback. We're sorry to hear that you're unhappy with your personalised order. Unfortunately, we're only able to accept the return of personalised items if they are faulty or damaged. Please let us know if you believe your order to be faulty and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Eloise McIlwee
Verified Buyer
“The delivery was really quick and the overall quality was ok. I ordered two bears. One was perfect but the other one's head was turned to the left and it looked really grumpy.”
Helpful Report
Posted 9 years ago
Hi Eloise, Thank you for your feedback. We're sorry to hear that you're unhappy with your personalised item. Unfortunately, we're only able to accept the return of personalised items if they are faulty or damaged. Please let us know if you believe your order to be faulty and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Finley Waldron-Dimitrio
Verified Buyer
“Brought gelli bath . Didn't work !! Had used it before but this one didn't :( very disappointed little boy .”
Helpful Report
Posted 9 years ago
Hi Finley, Thank you for your feedback. We're so sorry to hear that one of your items didn't work for you. Unfortunately we can't see any correspondence from you regarding this so we haven't been able to resolve this for you. If you would like for us to look into this further, please contact our team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Kimberley Clarke
Verified Buyer
“One of my products was dented and the others were of a good quality. Overall average quality”
Helpful Report
Posted 9 years ago
Hi Kimberley, Thank you for your feedback.; We're so sorry to hear that one of your items arrived dented. Unfortunately we can't see any correspondence from you regarding this so we haven't been able to look into this. If you would like for us to look into this further, please contact our team on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Zack Jenkin
Verified Buyer
“Okay experience overall, delivery is way over priced for small items. Tracking information wasn't provided when it could of been. The company need to focus on keeping customers up to date once a product has been dispatched and also look at reduce delivery charges on small items.”
Helpful Report
Posted 9 years ago
Hi Zack, Thank you for your feedback. We charge the same standard delivery for all of our orders, regardless of how many items are purchased and believe this to be a fair and competitive price. We do offer tracking for items such as yours - This can be accessed via the 'Order Tracking' page on our website, using your order number and delivery postcode. Hope this helps and if you have any further queries, please don't hesitate to contact us. Thank you,
Posted 9 years ago
Denise Marshall
Verified Buyer
“Item ordered was pretty much as shown, probably not quite as impressive as it looked in the photo online. Other companies in this sector are very hot on delivery notification/tracking, so with Prezzzybox there could be more updates and info on delivery (especially when items are ordered for special occasions) and the delivery company should be instructed to post a card through the door when item is hidden around back of property .... and also not to leave chocolate in the sun!”
Helpful Report
Posted 9 years ago
Hi Denise, Thank you for your feedback. We're sorry to hear that this happened with your delivery. The item on your order comes directly from an external supplier who dispatch with Royal Mail - a card should have been left to notify you of where the parcel was, so we cannot apologise enough that one wasn't on this occasion. We have passed your comments over to our external suppliers so that they can look into this with the delivery company. Once again, thank you for your feedback and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,
Posted 9 years ago
Louise Atkinson
Verified Buyer
“The speed of delivery was ok, the packaging put the frame at risk just a slim box no padding. The product itself looked like a cheap printout, could do with a better overall finish maybe a different paper should be considered. Overall for the price it wasnt great will go elsewhere in future I'm quite underwhelmed”
Helpful Report
Posted 9 years ago
Hi Louise, Thank you for your feedback. We're sorry to hear that you were unhappy with your product. If you believe that the item is of a poor quality and not of that which is shown on our website, please email us a photograph of the item to: csteam@prezzybox.com and we can look into this with our suppliers. Thank you, Prezzybox.
Posted 9 years ago
Tessa Jeanne Abfalter
Verified Buyer
“I cancelled my order as I had picked out the wrong colour radio, but did not yet get the refund..it has been a while..I paid from a New Zealand debit card, and wonder if there is a problem getting the money back into the account as it is foreign account??? If you cannot return it..could I please have credit with prezzie box? Please let me know, Tessa from New Zealand”
Helpful Report
Posted 9 years ago
Hi Tessa, Thank you for your feedback. We're sorry to hear this - However, the funds for the order were not actually taken by ourselves - Your order was not processed as we received a cancellation request. I can see that a member of our team has been corresponding with you via email regarding this. Please let us know if you experience any further issues and we would be more than happy to help. Thank you,
Posted 9 years ago
Oliver Williams
Verified Buyer
“The printing work on the candle holder was poor and not to the quality of the photo. But delivery time was good”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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