Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely idea and would have got more than 3 stars if the background colour was better, when the picture arrived the background colour is a lot darker then shown on here looking more yellowish, which against the tile colours didn't really look great. Can't return as it a personalised item.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for your feedback. We're sorry to hear that you're disappointed with the item you have received. If you would like to send our team a photograph of the item to: csteam@prezzybox.com, we would be more than happy to look into this with our suppliers for you. Thank you, Prezzybox.

Posted 9 years ago

“as a first time user of this service I was happy .. but have nothing else to base it on so far.”

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Posted 9 years ago

“Book arrived quickly but quality of cover very poor”

Helpful Report

Posted 9 years ago

Hi Debbie, Thank you for your feedback. We're sorry to hear that you feel your item is poor. We have checked our systems and cannot see any correspondence from you regarding this - If you would like for us to look into this further for you, please email our team on: csteam@prezzybox.com, with a photograph of the cover and we would be more than happy to look into this with our suppliers. Many thanks, Prezzybox.

Posted 9 years ago

“I was very pleased with the service and delivery times however I think the quality of the personalised print on the vase was very poor and I am not impressed with it at all.”

Helpful Report

Posted 9 years ago

Hi Amanda, Thank you for your feedback. We're sorry to hear that you are unhappy with the quality of the item you have received. We have checked our system and cannot find any previous correspondence regarding this. If you would like for us to look into this further for you, please could you send a photograph of the engraving to our team: csteam@prezzybox.com and we can raise this complaint with our suppliers. Thank you, Prezzybox.

Posted 9 years ago

“I spent ages trying to find an experience in Surrey for my aging father. I thought I had found one that had Surrey in the list of counties but when he received it and looked online to book, the nearest place was Eastbourne! Not such a great pressie then.”

Helpful Report

Posted 9 years ago

Hi Nicola, Thank you for your email. Unfortunately all areas for our experience vouchers are subject to availability and change, so we're sorry to hear that the area you wanted wasn't available. If the voucher hasn't been redeemed, we will be able to offer a refund for the item. Please contact our team on: csteam@prezzybox.com and we can look into this for you. Thank you, Prezzybox.

Posted 9 years ago

“Over priced mug. Found same thing cheaper elsewhere after I'd ordered!”

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Posted 9 years ago

“Had no notification item had been dispatched, was out for delivery or been delivered. In the dark once I put the order in. Thankfully item arrived, but person delivering left it in a less than obvious place - where it remained for two days!”

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Posted 9 years ago

“No faults with service”

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Posted 9 years ago

“The parcel came later than what the delivery date said”

Helpful Report

Posted 9 years ago

Hi Robyn, Thank you for your email. We're sorry to hear that your parcel arrived later than estimated. We do try our best to get all parcels delivered within the estimated dates, however, we cannot always 100% guarantee this. We have looked at the tracking for your item and it appears that there was a slight delay in transit, so we can't apologise enough for this. Please feel free to contact us on: csteam@prezzybox.com should you have any other queries or concerns. Thank you, Prezzybox.

Posted 9 years ago

“Items are made elsewhere & sent to prezzybox for them to send on so the estimated date of delivery is from dispatch from prezzybox not from company who made item. Have to say that got worried when saw lots bad reviews for this site & then not hear anything from prezzybox since placing order. I called them to chase item. Was assured call back but not got one. However the present ordered Tues night arrived sat so reasonably prompt.”

Helpful Report

Posted 9 years ago

Hi Katie, Thank you for your feedback. Our personalised items are not dispatched from ourselves - they are dispatched straight from our external suppliers to our customers. However, we're pleased to hear that your item arrived promptly for you. Hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 9 years ago

“A good website and the descriptions match the item”

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Posted 9 years ago

“Waving pug dog had obviously been out of the box :(”

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Posted 9 years ago

Hi Angela, Thank you for your feedback. We're very sorry to hear this. Unfortunately, we can't see any previous correspondence from you regarding this. If you would like for us to look into this matter further for you, please email our team on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 9 years ago

“After my first order which was dispatched and delivered within a few days with great communication throughout, I placed a second order and after a week passed, all I had heard was a confirmation of my order and an expected delivery date. Am currently still waiting to hear what's happening with my order, several days after it's delivery date, as it appears to not even have been dispatched.......overall, lovely stuff, but the service could be better”

Helpful Report

Posted 9 years ago

“A bit disappointed that my item wasn't in a gift box. The engraving was smaller than expected. The item arrived quicker than expected”

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Posted 9 years ago

“Good looking product but massively over priced. Didn't have time to shop around but have since seen very similar products, at much cheaper prices, from other companies.”

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Posted 9 years ago

“The only down side is I sent this as a birthday gift direct to the recipient however they had no idea it was from me as I wasn't able to send a message in the parcel :0(”

Helpful Report

Posted 9 years ago

Hi Dawn, Thank you for your feedback. Unfortunately we don't offer a gift message service at this time, but this is something which we're looking to add in the near future. If you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 9 years ago

“I ordered a few presents to my mother, delivery was great, gifts were great but there was an issue with one of the gifts. The framed "when you were born" gift had mixed information. My mum was born in Auckland and the sunrise and sunset were clearly English and not New Zealand times, the prime minister was the English one and i don't think she would care that Corgi introduced their toys in the UK. It's a shame as that was the dearest present and the one let down. Thanks Chris Felton”

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Posted 9 years ago

“Ordering was easy and delivery time was speedy. This would have been fie stars however the delivery driver decided that because I wasn't in they would leave in a safe place, which I was perfectly happy with and they emailed me to let me know. However on getting home (a day later as I was staying at a friends) I discovered that the 'safe place' they decided to leave it in was on my doorstep where people could see it and in the rain!”

Helpful Report

Posted 9 years ago

“Easy enough to use and my brother was very happy with the gift card....only thing is...I couldn't find anywhere to actually indicate who the gift was from...Unless i totally missed the obvious in which case its my fault and i apologise. End result was my brother got a 50th present from me without knowing who sent it...”

Helpful Report

Posted 9 years ago

Hi Phil, Thank you for your feedback. Unfortunately, we don't offer a gift message service at this time, but this is something which we are looking to add in the near future. Thank you, Prezzybox.

Posted 9 years ago

“Gift I bought was as described and very good. Although parcel was damaged when it got to me. Luckily it wasn't fragile.”

Helpful Report

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,290 reviews