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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Julia Zaczek
Verified Buyer
“Ordered wrong cartridges and messaged straight away, no reply! Also messaged a few days later and still no reply! Over a week later and still waiting”
Helpful Report
Posted 4 years ago
John Wood
Verified Buyer
“On the internet I searched for Epson Xp 352 cartridges,your site showed “ comparable Epson Xp 352cartrides £5.99” I ordered 2 packs.When I inserted in my printer it says they are not compatible.Checking the packet it says suitable for. Epson XP235/245/247/332/335/342/ 345/442/435/442/445. NOT 352.I amleft with 2 packs of useless cartridges!!!”
Helpful Report
Posted 4 years ago
Natalie Dyer
Verified Buyer
“Cartridges don't work and I have tried to contact you to resolve with no response at all. I also paid for a next day delivery and it took 2 weeks to receive them !!”
Helpful Report
Posted 4 years ago
Douglas Graham
Verified Buyer
“I put the ink into my hp printer tried to print and just a whining noise and no printing took place .”
Helpful Report
Posted 4 years ago
Lara Gouveia Simonetti
Verified Buyer
“I purchased ink relying in good faith on their stating the ink was in stock and would be delivered by a certain time (2-3 working days). After 1 week (6 working days) I attempted to contact the company and received no reply to emails or their chat. They have no phone number. As it had become urgent I ended up having to pay for ink elsewhere (which did arrive next day as promised). Without replying to any of my messages the ink eventually turned up 2 weeks later. They are untraceable and a potential scam. I would avoid.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Cartridge fitted my printer but wasn't accepted. Message said its not installed correctly. Emailed supplier but they haven't responded.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Last a few days I am trying to contact you as I got the wrong cartridge and have to return it to get the right one..my emails, my messages to your company was not answered..no phone to talk to . If there is zero I would choose that! It is ridiculous we get this email but no chance to contact youuu!! Never ever even go to their website!”
Helpful Report
Posted 4 years ago
Hilary Knight
Verified Buyer
“Ordered before Christmas. Told they would email me before sending - arrived at the end of January.”
Helpful Report
Posted 4 years ago
Jennifer Towers
Verified Buyer
“Ordered on 16th January, order confirmation stated order date 26th!!, received on 28th!!!. Did not answer any of my emails. Will not use again. Very poor customer service”
Helpful Report
Posted 4 years ago
Mayur Pandya
Verified Buyer
“I received the order nearly one month later, after emailing them twice as they do not have a contact number to cancel as I had ordered my printer cartridge from somewhere else. They do not respond to enquires or cancellation requests so I will be never ordering from this company and to be honest, there are lots of reputable companies out there that will send you what you pay for on time!”
Helpful Report
Posted 4 years ago
David Gearing
Verified Buyer
“Useless ordered 21 days ago, supposedly 1-2 days delivery still waiting, no phone number to ring…. Have emailed twice both ignored. Wish I’d checked out their reputation on Trustpilot as would never have touched them looks to me like a scam company. Will give them to end of week before asking AMEX for a claimback. Be warned steer clear… UPDATE: They did finally get back to me (after the above review was left on Google reviews) as they said they would. They did get the order in the post and promised a full refund as a gesture of good will. I refunded the the majority of the order to a member of the family off the back of this promise, MY MISTAKE the refund never arrived they have ignored 3 more emails over the last week. AVOID AT ALL COSTS THEY CAN NOT BE TRUSTED AND USELESS AT CUSTOMER SERVICE.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The order took a while to arrive and then I did not receive a VAT receipt which I have constantly asked for. I have sent numerous e-mails and not received a reply. Customer Service is not very good after you have placed your order.”
Helpful Report
Posted 4 years ago
FLORENT SHABANI
Verified Buyer
“SORRY TO SAY THIS, BUT I NEVER RECEIVED THE ORDER. I HAVE SENT SEVERAL EMAILS BUT NO ONE HAS GOT BACK”
Helpful Report
Posted 4 years ago
Kevin Andrews
Verified Buyer
“They don't work🤬🤬🤬”
Helpful Report
Posted 4 years ago
Abraham Oosthuizen
Verified Buyer
“Delivery would have been next day, it took more than 3 weeks for my ink to be delivered!!!”
Helpful Report
Posted 4 years ago
Amanda Glyde
Verified Buyer
“I have emailed more than 3 times to request an invoice for my purchase and had no reply to any.”
Helpful Report
Posted 4 years ago
Malcolm Rosenberg
Verified Buyer
“I ordered two of the cartridge only one delivered. Contacted several times no response. Don't buy from them unless you wanna get ripped off. Con men”
Helpful Report
Posted 4 years ago
Abigail Blumzon
Verified Buyer
“I placed this order for the Epsom XP-4100 cartridges but the incorrect type show f up on my order receipt and was subsequently delivered despite me sending an email to Printer Ink Direct immediately after I realised their error. I have now sent 3 emails and not heard back to a single one. What awful service — I now have £20 of printer cartridges that I paid for yet did not want or order”
Helpful Report
Posted 4 years ago
Mark Picton
Verified Buyer
“They will not respond to my emails. Been trying to get them to send a reply for about a month now and I have been blanked.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Rubbish.... Cancelled order prior to despatch .... Still theysent it.... Trying to get s refund is impossible”
Helpful Report
Posted 4 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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