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printerinkdirect.com Reviews

4.1 Rating 5,357 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,192
 Questions Metrics
4.1
Based on 5,357 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Andrew Rowlands
Verified Buyer
“Parcel didn’t arrive for two weeks. No way of contacting them via phone, emails ignored. Asked to cancel order and no response. Won’t be using again.”
Helpful Report
Posted 4 years ago
Peter Stec
Verified Buyer
“I placed an order with you for two sets of compatible inks for the epson xp-8600.....the inks were slow to arrive...the email invoice I received showed the correct printer name and inks....the inks which arrived say compatible for the photo xp-8500/8505.....I have emailed you six or seven times asking if these inks are the right ones....I have filled in two contact forms and guess what reply I have had....ABSOLUTELY NONE!!!!! I look forward to your REPLY”
Helpful Report
Posted 4 years ago
Steve Harris
Verified Buyer
“Nothing has arrived!”
Helpful Report
Posted 4 years ago
Keith Pettitt
Verified Buyer
“The ink I ordered was dispatched quickly and arrived early. Unfortunately, it was the wrong ink which was not compatible with my printer. I emailed them numerous times to get the ink returned and the correct ink delivered, but haven't had any response from them. I would never use them again, and would definitely not recommend anyone buy ink from them.”
Helpful Report
Posted 4 years ago
JOHN WILDER
Verified Buyer
“They sent the wrong Ink Cartridges and have not responded to numerous emails. Similar experience to other customers. Totally unacceptable. I will not be using them again.”
Helpful Report
Posted 4 years ago
GERALD P JOHN
Verified Buyer
“Black cartridge not working, have sent 4 messages but had no reply back”
Helpful Report
Posted 4 years ago
Clare Pilot
Verified Buyer
“Ink does not work, Black ink is blue and all others colours are faded! Company has not responded despite my contacting them regarding this.”
Helpful Report
Posted 4 years ago
Simon Damiani
Verified Buyer
“Sent me a part for a different printer when I ordered a toner cartridge. Emailed them twice about it and had no reply. The part they have sent me cost more than what I had ordered. Useless”
Helpful Report
Posted 4 years ago
Isobel McCormack
Verified Buyer
“Cartridge supplied as compatible with Epson XP-312. The printer does not recognize this cartridge. Tried installing it 3 times the same message showed. No replies to emails to Printer Ink Direct regarding this and requesting a refund and received no reply. Hence 1* rating.”
Helpful Report
Posted 4 years ago
Paul Anderson
Verified Buyer
“Inks not working in my printer. Have contacted twice. No replies, left without my printer over the weekend, as a small business, its causing a backlog. Very disappointed. You should have a contact number.”
Helpful Report
Posted 4 years ago
Stephen Taylor
Verified Buyer
“Print quality -10 poor quality ink print quality very versatile poor”
Helpful Report
Posted 4 years ago
Andrew McKenzie
Verified Buyer
“The wrong cartridges were sent. I've sent several emails to tell you of the problem and I have still not had a reply from you.”
Helpful Report
Posted 4 years ago
Peter Barralet
Verified Buyer
“Sent the wrong item and despite emailing twice asking for a replacement or refund zero response. Very disappointed”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“After-sales service is appalling. I have now sent 3 emails regarding my order and now, a week later, have yet to receive a response.”
Helpful Report
Posted 4 years ago
Clayton Rimmington
Verified Buyer
“One of my ink cartridges doesn’t work. I have emailed twice and tried calling but unfortunately no one from Printer Ink Direct has been in touch.”
Helpful Report
Posted 4 years ago
Steve Jones
Verified Buyer
“I was supplied with incorrect sets of printer cartridges in August this year. I discovered this when I tried to change the black cartridge a few days ago I have written to complain to Printer Ink Direct via their email address and via their on-line form. I have yet to get a response. I reordered the same sets from them last week and they duly arrived on time and correct for my printer. What a same their after sales care is so poor.”
Helpful Report
Posted 4 years ago
JULIAN CRANCH
Verified Buyer
“SENT THE WRONG PAPER AND NO REPLY TO MY THREE EMAILS”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Cartridges incompatible despite guarantee! So far 5 messages to sales contact on website totally ignored. Printer has been out of action for weeks despite the existing cartridges being from same supplier without a problem”
Helpful Report
Posted 4 years ago
Nick Clayton
Verified Buyer
“I haven't received my order. I have told you this by email and twice via your website. I cant find a phone number anywhere for you. Please respond!”
Helpful Report
Posted 4 years ago
James McColgan
Verified Buyer
“Sent the wrong paper weight, I sent an email to advise,still waiting on a reply and the correct paper weight being resent Is anybody reading the sent emails.”
Helpful Report
Posted 4 years ago
printerinkdirect.com is rated 4.1 based on 5,357 reviews
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