Promotion Products Reviews

Name: Promotion Products
Address: Shop 6B/1-5 Queens Rd, Everton Hills, Queensland
Rating: 4.96

5.0 Rating 1,497 Reviews

100 %

of reviewers recommend Promotion Products

About Promotion Products:

Looking for the best Promotional Merchandise in Australia? Promotion Products has you covered. With more than two decades of experience and countless five-star reviews, we offer a hassle-free way to get your logo on clothing, pens, drink bottles, and other premium promotional products.

Our Brisbane-based team ships quickly nationwide and upholds ISO 9001/14001 and Net Nada Carbon Offset certifications. Samples, digital proofs, and friendly customer service come standard, helping you impress your audience.

Get a free quote today to get started.

Visit Website

Phone:

1300303717

Email:

sales@promotionproducts.com.au

Location:

Shop 6B/1-5 Queens Rd,
Everton Hills
Queensland
4053

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Promotion Products 5 star review on 3rd July 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quality products and the service from Nikki was outstanding - she deserves a payrise after dealing with me and the design process :)”

Helpful Report

Posted 6 months ago

Hi Aaron, appreciate the kind words! Nikki had a great time working with you on the design - we’re stoked you were happy with the final product. Can’t wait to help again soon.

Posted 6 months ago

“Great product and the team is very helpful. Nikki was also super helpful and easy to work with! :)”

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Posted 6 months ago

Appreciate your feedback, fantastic to hear the team support stood out and that Nikki made things even easier. We’d love to work with you again next time!

Posted 6 months ago

“I ordered the PVC jellybean buckets for work as Christmas gifts. Rachelle responded quickly to my emails and made the process from start to finish smooth and simple. She was also able to accomodate a last minute request. I am very happy with the final product.”

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Posted 6 months ago

Thanks so much, Rebecca! Fantastic to know Rachelle’s quick responses and flexibility helped make things stress-free. We’ll be ready to help with your next order.

Posted 6 months ago

“Great product and really excellent customer service. We were incredibly happy with the service we received and excellent communication from our sales rep, Rachelle. We will definitely be using Promotion Products again.”

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Posted 6 months ago

Cheers Max! Delighted the product and service exceeded expectations. Rachelle was stoked to support your order - we’re keen to team up again when you're ready.

Posted 6 months ago

“Outstanding service! Promotional Products has been an amazing company to deal with from start to finish. Everything was handled efficiently, the delivery was incredibly fast, and the whole process was smooth and stress-free. A special mention to Anthea, who went above and beyond—she was friendly, helpful, and made sure every detail was perfect. Highly recommend this company and will definitely be using them again.”

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Posted 6 months ago

Thanks Gena! We’re thrilled to hear everything went smoothly and that Anthea could help make the experience a great one. We’ll be ready to assist again when your next project comes around!

Posted 6 months ago

“We recently placed an order for branded picnic rugs thorugh Promotion Products, and Henrique was absolutely fantastic to deal with from start to finish. His communication was clear, prompt, and genuinely helpful, making the whole process smooth and stress free. Henrique went above and beyond to ensure our order was exactly what we needed, keeping us updated throughout and delivering great customer service the whole way. Thank you Henrique, for your profesionalism and support - we'll definitely be returning customers.”

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Posted 6 months ago

Thanks so much, Liz! It’s fantastic to hear Henrique’s communication and service made things easy from start to finish. We’d love to work with you again soon.

Posted 6 months ago

“Working with Tracy at Promotion Products has been a great and seamless experience. We were able to discuss and confirm details of our orders easily through emails and Tracy's responses were extremely timely and always professional. The products arrived quickly and were exactly as ordered and to an amazing quality - we will most definately be utilising their services in the future for any promotional products we need.”

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Posted 6 months ago

Cheers April! Great to know the quality and service met your expectations. Tracy loved being part of the process, and we’re excited to help again when the next need comes up.

Posted 6 months ago

“Lauren from Promotion Products was very responsive to my request and provided timely feedback about my order. She was professional and capable. We were very happy with the finished product.”

Promotion Products 5 star review on 7th December 2025

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Posted 6 months ago

Thanks so much, Paula! Fantastic to hear Lauren’s quick communication and support made the experience a positive one. We’d be glad to help out again when you’re ready.

Posted 6 months ago

“Our expereince with Promotion Products has been great, all communication has been easy and smooth the entire way. We recieved our products in great time and was updated with tracking to all locations. Anthea helped us out with this big order and she was a star, thanks Anthea!!”

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Posted 6 months ago

Thanks Brittany! So glad to hear the process was smooth and everything arrived on time across all locations. Anthea loved working with you on the big order - we’ll be ready whenever you need us again!

Posted 6 months ago

“This was one of the easier orders our business has had to do. We ordered a small sample batch of tea towels for one of our collection boxes, and we were stoked with the quality of print, and fast turnaround time. We're a fairly new business, so having a lower MOQ than a lot of other providers was essential for us, and allows us to still get a modest return during product trials. Anthea Cronau was fantastic with her communication, and the bonus follow up call was an excellent display of customer service. 10/10 would recommend for a quick and easy process. If our trial collection goes well, we'll definitely be ordering a larger batch. Oyster regards, Will — Pacific Oyster Co.”

Promotion Products 5 star review on 5th December 2025

Helpful Report

Posted 7 months ago

Hi Will, really appreciate you sharing your experience - it’s fantastic to hear the process was smooth and that the print quality met expectations. Anthea loved working with you too! Wishing you all the best for the trial, and we’ll be here when you're ready for that next batch.

Posted 6 months ago

“Rachelle was extremely helpful throughout the process of designing the coffee cups and answered all questions promptly. She meet our quick deadline, which was fantastic. Excellent customer service :)”

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Posted 7 months ago

Really appreciate the kind words, Adele. Rachelle was thrilled to assist and we’re so pleased the coffee cups turned out well. Can’t wait for the next project!

Posted 7 months ago

“Great service, quick delivery and quality products!”

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Posted 7 months ago

Thanks, Hailey! So glad to hear everything arrived quickly and you were happy with the quality - we’re looking forward to next time!

Posted 7 months ago

“Tracy was a pleasure to deal with when ordering promotional pens for our company. The whole process was efficient and smooth, and the pens arrived quickly. We’re very happy with the service and the final product.”

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Posted 7 months ago

Really appreciate the feedback, Tracey. Great to know the process was smooth and the pens arrived on time. We’ll be ready to help again when the next need comes up.

Posted 7 months ago

“It was great to work with Lauren Aughton from Promotion Products when organising our EOY merch order. Lauren and team were very responsive and flexible with some of our specific requests. Delivery was also very prompt and we were able to unpack and do a stocktake pre-Christmas, which was great! Looking forward to continuing working with Lauren and the team.”

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Posted 7 months ago

Thanks so much, Emily! Lauren was thrilled to help with your EOY order - glad the flexibility and quick turnaround made a difference. We’re ready when you are for the next one.

Posted 7 months ago

“We worked with Anthea to order two engraved, gold plated ceremonial shovels recently for two events we were holding. We had a strict deadline with a tight turnaround, and they needed to be delivered to two separate sites across Queensland. Anthea helped things move along smoothly. Product looked great and we are very happy with the result and service. Thank you!”

Promotion Products 5 star review on 3rd December 2025

Helpful Report

Posted 7 months ago

Thanks so much, Heather! We’re thrilled the ceremonial shovels turned out so well and arrived on time for both events. Anthea really enjoyed working with you - we’ll be ready to help with your next order!

Posted 7 months ago

“As an independent musician releasing a new single and going on the road, I decided to get some merchandise to help with promotion: caps and bumper stickers. I chose Promotion Products based on online reviews. Unfortunately I wasn't happy with the experience. I was up in a remote part of Cape York trying to process the order with very limited connectivity. The process seemed very drawn out and overly complex for what we were doing - multiple emails and phone calls, often covering the same ground. The standard sticker size was 50mm but I was looking for 80mm. This was discussed and agreed more than once and it's what I signed off on the order form. Admittedly the deadline was tight - as I had a big show coming up - and I was happy that Promotion Products could meet it. As I was traveling I had the products delivered to my cousin's house close to where I was going to be playing. The caps were delivered to the house and dropped without anybody being home, while for some reason the stickers weren't. I liaised with my contact at Promotion Products however and they managed to arrange for the stickers to be left at the local post office. It was inconvenient to do a second pick-up on a busy day and when I eventually got them, they were 50mm instead of 80mm. I was so disappointed - with my show happening the next day especially as we'd spent so long agreeing the size in advance. My contact admitted the mistake was theirs, which was something. However, she was slow to agree to reprint and send out the correct stickers, which I had ordered and paid for, until/unless I agreed to pay extra to keep the smaller ones, which I had zero interest in or send them back the incorrect batch (1000 stickers), which would have been useless to the company - although when I pointed this out, I was told they would be used as samples rather than dumped...I wonder? If nothing else as a gesture of goodwill, I felt they could have offered me to keep a small number for my event since I had nothing else. They also expected I would go out of my way to arrange to get them back to them. I was really shocked at the level of customer service, having read positive reviews before I dealt with them. It was certainly very far from my experience. I arranged for the wrong stickers to be collected and the stickers I actually ordered arrived a couple of weeks later, by which time I was back on the road. It was over a month later when I actually got them. The quality of the stickers - and the caps seems good hence the two stars. I was really disappointed with the customer service and will not be doing any more business with the company in future.”

Helpful Report

Posted 7 months ago

Hi Pepi, Thank you for your detailed feedback regarding your recent merchandise order – we really appreciate you taking the time to share your experience. We value all feedback, as customer satisfaction is one of our top priorities, and we use feedback like yours to continually improve our service. We’re genuinely sorry that this experience didn’t match what you – or we – hoped for, or what we consistently aim to deliver. We've reviewed your order and can see where our communication could have been more efficient, particularly given your connectivity constraints and tight timeline. For future customers in similar situations, we're implementing more streamlined processes to better support time-sensitive orders. We take pride in delivering quality promotional products and, while we're glad the caps and stickers themselves met your expectations, we’ll be taking your feedback seriously to improve. All the best for the road ahead and your future releases and thank you for giving us the opportunity to make it right with the correct order.

Posted 7 months ago

“Nikki Grace and the entire tem and Promotion Products were awesome. They were very quick to resopnd, assist and move orders under a tight deadline. The product was absolutely beautiful. Would use them again and again”

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Posted 7 months ago

Thanks, Lara! So pleased we could meet your deadline and that you loved the finished product. Nikki and the team can’t wait to work with you again.

Posted 7 months ago

“We recently ordered branded notebooks for our office and couldn’t be happier with the result. The quality was excellent, the printing was sharp, and the final product looked even better than we expected. Customer service was outstanding throughout the entire process: responsive, helpful, and easy to deal with. We’ll definitely order again for any future office logo or branding needs. Highly recommended!”

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Posted 7 months ago

Thanks, Karmen! So glad the notebooks turned out even better than expected and that the service made the process a breeze. We’ll be ready to help again with your next office branding project!

Posted 7 months ago

“These are a great gift for our new p platers and look like and feel like a quality keyring.”

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Posted 7 months ago

Thanks, Linda! Delighted the keyrings are working well as gifts and that the quality stood out. Looking forward to helping with your next order.

Posted 7 months ago

“Nipun is teh best sales and service person. Prompt communication, great service, excellent product. Thanks”

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Posted 7 months ago

Really appreciate it, Rosie! So glad Nipun’s prompt service and support made a difference. We’re ready to assist with your next project when the time comes.

Posted 7 months ago

Promotion Products is rated 5.0 based on 1,497 reviews