Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.70

4.7 Rating 1,325 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the speed of delivery. But a disappointed that the parcel contained 2 broken items.”

Helpful Report

Posted 8 years ago

Hi Annette We are happy to hear you were happy with the delivery, it's a shame about the broken items, if you could please contact our customer service department as soon as possible, we will arrange a credit or replacement. Regards Matthew

Posted 8 years ago

“Fast service, Easy payment option with Paypal. Would be nice to be able to leave VAT off on order for exports”

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Posted 8 years ago

“Products all well packaged so no breakages which is a bonus! Good prices and good quality stock. Overall very pleased.”

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Posted 8 years ago

“VERY GOOD VALUE WHICH IS IMPORTANT TO A CHARITY LIKE US.”

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Posted 8 years ago

“Sometimes have damaged or missing items. Generally good. Also the packing dept ought to be more aware that us lady buyers cannot manage boxes being delivered that are vv heavy!! My main gripe I guess!”

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Posted 8 years ago

“Product, price and services is excellent. Especially thank you for your customer service agent Kerrie's follow up. However only disappointed about the carriage calculation as reported to CS:Kerrie that not understand why my order only 53 items to Hong Kong but carriage higher £10 than another customer as his order was 75 same item to Hong Kong few days ago.”

Helpful Report

Posted 8 years ago

Hi Thanks for your positive feedback, in answer to your query in relation to carriage charges. Our couriers charge on volumetric and weight, so just because one order has 53 items and another 75, doesn't necessarily mean the one with 53 items will be cheaper to ship to Hong Kong. It really depends on the items concerned and what size/weight they are. I hope this answers your query. Regards Matthew

Posted 8 years ago

“Ordering was very easy, delivery was within a decent timescale. A couple of the items were damaged on arrival, contacted the company with a list of what was damaged, had to send them pictures of the damaged items which is fair enough to be honest and a refund was issued the same day. Only criticism i do have is regarding the delivery company rather than Pukator. The day my delivery was due to be delivered i was not going to be in so i filled in the leave with a neighbor section requesting they leave the parcel 5 doors down, my friend stayed in the whole time slot they had given me waiting for the parcel to arrive. I receive an text/email off the delivery company saying that they had delivered to my next door neighbor, no explanation why they delivered to a different address than the one requested. The reason i didn't want it going to my next door neighbor was that they are both elderly and one is quite ill so i didn't want them being disturbed with my parcel when my friend 5 doors down said she would wait for it, so all in all the delivery driver/company wasted my friends time and disturbed my ill neighbor, they shouldn't have you request an alternative address if their just going to ignore it and drop your parcel where they want instead.”

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Posted 8 years ago

“Love your dragons but wish the smoking dragons were in stock”

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Posted 8 years ago

“Easy website, prompt delivery. Two broken items , refund given within 24 hrs. Very good service.”

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Posted 8 years ago

“Good seller and good quality, and also very important fast shipping.”

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Posted 8 years ago

“Very cool”

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Posted 8 years ago

“We have a box of damaged items - could we please have a replacement for Sentiment Owls? Thank you.”

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Posted 8 years ago

Hi Customer Service will be in contact today, to get this sorted. Matt

Posted 8 years ago

“Impressed with delivery time, it is good for us as we are a small shop and only been trading for 4 months, we have to order when we can afford to. Plenty to choose from.”

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Posted 8 years ago

“The order was packed well, this is something which has been improving over the past few months. However some of the items were damaged in the boxes they were contained in. Generally all is well now.”

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Posted 8 years ago

“thanks for giving me oppurtunity for my review.i got my delivery in good packing and on yime. only one mug was broken inside.”

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Posted 8 years ago

“Fast delivery, well packed. Only a few items broken in transit which are always easily & swiftly replaced or refunded in my previous experience.”

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Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

“The parcel got to me safely nearly a week after i ordered it. Every item is lovely and works perfectly however i expected the baby powder bath bombs to be a lot more colourful than they are - they are a lot more faded in reality than on your website. Overall, a good experience and i am likely to order from Puckator again.”

Helpful Report

Posted 8 years ago

Hi Georgia Thanks for the mostly positive feedback, I am sorry you felt the bathbomb colour did not match the web image. The bath bombs are all hand made and the colour can vary sometimes. Of course, if you are not happy with them, we can arrange a collection and refund. Kind Regards Matthew

Posted 8 years ago

“I have some chipped oil burners which is disappointing”

Helpful Report

Posted 8 years ago

Dear Michelle Apologies for the fact you received a few chipped oil burners, this doesn't usually happen. If you send details to our Customer Service, they will of course offer a credit or replacement. Regards Matthew

Posted 8 years ago

“Really happy with the quality and communication ~ will be ordering again soon!”

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Posted 8 years ago

Puckator is rated 4.7 based on 1,325 reviews