Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.70

4.7 Rating 1,325 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order and delivery was very prompt”

Helpful Report

Posted 8 years ago

“This was a repeat order, and as usual was very well packed, everything was in stock and delivered 2 days after purchase.”

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Posted 8 years ago

“GREAT SERVICE. WOULD BE REALLY GOOD FOR SMALL BUSINESSES TO BE ABLE TO GET CARRIAGE FREE OFFERS, THEY DO MAKE A DIFFERENCE!”

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Posted 8 years ago

“Hi Puckator overall your service is good, however I also use other wholesalers in the UK and I am paying more VAT ( on more or less the same amount spent) and carriage to you than the others so will unfortunatley try to order more from them than you. Also part of my order is missing I did not recieve x4 bottles of Frankincense Essencial oils the sum of 8 pounds ? which I have paid for. Please could you refund me this amount Regards Andria Higgins @ Cosas Y Cosas”

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Posted 8 years ago

Hi Andria I will ask Customer Service to investigate the missing oils and get back to you ASAP. With regards the VAT and carriage, can you explain more in an email to me. If you have a Spanish VAT number, you do not have to pay VAT. This would be the same with all UK companies you buy from. If you prefer, you can buy directly from Puckator SL in Spain, then you can pay and reclaim Spanish VAT. Please let us know Regards Matthew

Posted 8 years ago

“Was kept informed of delivery timescale. Sales Staff very helpful, especially Sam.”

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Posted 8 years ago

“Couple of damaged items.”

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Posted 8 years ago

“I have found the new boxes in which the oil burners come much better that the previous packaging. Whilst I was unaware of a free postal promotion giving away free postage on all orders over the bank holiday weekend. Perhaps something more visual on the website during these promotions may have helped me choose to alter my ordering date or at least able to plan for the delivery coming in later than usual. So my order was delayed due to the demand a quick call to the office to confirm they had recieved my order. Explained I was in a que and was being served in order. On an extremely positive note the delivery company that you use and their text notification service is an excellent asset to your business. I only wished all my suppliers used this service. I tables me to plan a delivery down to the hour, very very useful for reducing staff hours in uncertain times. Overhaul 9/10 well done. Gary so many lovely things...”

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Posted 8 years ago

“Fast delivery, great service”

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Posted 8 years ago

“I always have an issue with almost every order I place, this last order was no exception I had one item missing which was a very large item so surprised it was left out of my order and I had a few damaged items, apart from these regular damages I always receive replacement really quickly and any E mails I send are always answered promptly.”

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Posted 8 years ago

Hi Janet Thanks for the positive feedback and letting us know we are speedy at answering your queries. However, I am a little concerned that you are having an issue on some orders, this really isn't normal. I will speak to our Customer Services department today and find out what has happened and make sure it doesn't happen anymore. Kind Regards Matthew

Posted 8 years ago

“Everything arrived in perfect condition however one item was missing and deapite of emailing I still haven't got anything back”

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Posted 8 years ago

Hi Jaktar Many thanks for the positive feedback, I have passed your review over to Customer Service and they will be in contact re the missing item. Regards Matthew

Posted 8 years ago

“Service and products excellent. Minimum order very high when delivery is still charged at £9.95.”

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Posted 8 years ago

“Good service thank you”

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Posted 8 years ago

“Good first experience, a few damaged items arrived but with such a big order we expected a little it of something. So far so good will likely order again.”

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Posted 8 years ago

“As usual - prompt delivery only marred by one broken item.”

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Posted 8 years ago

“Service from DPD was very good, however the box that the goods arrived in was damaged and there are 6 x broken handles on the Jan Pashley Seaside Trays and 1 x dented tin that is out of shape and unusable.”

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Posted 9 years ago

Hi Vivien, Thank you for your feedback, I am sorry to hear you had damaged items. A member of our customer service team will be in touch with you about your breakages today. Kind regards Louise

Posted 9 years ago

“This was a 1st order for us but we'll certainly be back for more”

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Posted 9 years ago

“allways very helpfull”

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Posted 9 years ago

“delivery quick and packaged well”

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Posted 9 years ago

“Very good service arrived quickly and well packed the only thing I would say is that it would be better to put in smaller boxes as I only had one big box arrive and it was over weight because of the sand toys and the poor delivery guy hurt himself as he was handling it . I myself had to split it up to move it .”

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Posted 9 years ago

Hi Lindsey, Thank you for your review and feedback about the packaging. The sand animals should not be put into our larger boxes as they do make them very heavy and awkward to move. I will speak to the packer involved and our warehouse manager. If you have any further queries please do not hesitate to contact our customer service team. Kind regards Louise

Posted 9 years ago

“Nice products”

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Posted 9 years ago

Puckator is rated 4.7 based on 1,325 reviews