Pure Lakes Reviews

Name: Pure Lakes
Address: Pure Lakes, 7 Bryers Fold, Far Sawrey, Ambleside, Ambleside
Rating: 4.94

4.9 Rating 2,207 Reviews

99 %

of reviewers recommend Pure Lakes

4.9

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Pure Lakes 5 star review on 20th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all the products I've bought from Pure Lakes! They smell beautiful, and the new refill pouches use 60% less plastic, which is a real bonus”

Helpful Report

Posted 5 months ago

“Love love love lemongrass and grapefruit hand sanitiser since i found it on a trip to the lakes about 5 years sgo. I bought a bulk batch for the tables at a 30th wedding anniversary do and none were left over. Family and friends love it. Since then I have bought in bulk and have moved to the bigger bottle which i use to refill the smaller ones that i have retained. Lovely product. I hope it continues. 8”

Helpful Report

Posted 5 months ago

“Beautiful hand soap that smells amazing but is gentle on my hands.”

Helpful Report

Posted 5 months ago

“I love Pure Lakes. Wonderful quality and gorgeous natural scents, very gentle on the skin. Thank you!”

Helpful Report

Posted 5 months ago

“Lovely products and so easy to chat to when i wasn't sure how to order creams without packaging , so I ordered over the phone since extra too! I'll be stocking up on my November trip to the Lakes .”

Helpful Report

Posted 5 months ago

“...the most beautiful and ethereal fragrnace...transporting me straight back to the wonderful Lake District even when I'm in my kitchen in Hertfordshire!!!”

Helpful Report

Posted 5 months ago

“Used products on the Langdale estate and purchased products after getting home from holiday.”

Helpful Report

Posted 5 months ago

“I love these products- and always use them”

Helpful Report

Posted 5 months ago

“I placed an order and forgot an item. After a quick email to pure lakes I was sent a payment request and the parcel was already in the post! Very quick and efficient service. Love the fact that the product is super local and refillable. We use it in our holiday let too. The products smell amazing!”

Helpful Report

Posted 5 months ago

“Love the gorgeous scent of the body range Always appreciated gifts as well.”

Helpful Report

Posted 5 months ago

“All the products I have bought from Pure Lakes are excellent. Great customer service and fast delivery. Will definitely be buying more products in the future.”

Helpful Report

Posted 5 months ago

“Such a pleasure to use a small, ethical company. I discovered you last year while on holiday in the area and have been using your products ever since. I really love that you have an option to refill jars.”

Helpful Report

Posted 6 months ago

“Lovely products and very helpful people”

Helpful Report

Posted 6 months ago

“Service is good as I received my products quickly. Keep on improving your service so that I could find your products in London shop.”

Helpful Report

Posted 6 months ago

“I have loved Pure Lakes toiletries since first trying whilst staying at the Low Wood Hotel. I use the Hydrating Hand Balm as both a hand and foot cream as it’s so nice & rich, & I love a product that doubles up to save room while travelling😁 The Grapefruit & Lemongrass Body Lotion is a real treat too. It’s the perfect consistency, thin enough to glide on, while still feeling very moisturising, & the smell is wonderful! I have recently begun using the Rose, Jojoba & Frankincense Facial Hydration Cream. It’s thick, so I was a bit worried about it causing a breakout, but it hasn’t, even though I’ve been using it morning & night. Only a small amount is needed, so it should last well. The only other product I’ve used is the hand sanitiser, which again smells wonderful & fresh. While most leave your hands feeling horrible & sticky, this doesn’t at all. It isn’t harsh, so is perfect if you need to use often, as during the worst days of Covid.”

Helpful Report

Posted 6 months ago

“Lovely products, light scent to hand and body cream just right and not at all greasy.”

Helpful Report

Posted 6 months ago

“Love the lavender bubble bath it’s beautiful”

Helpful Report

Posted 6 months ago

“I absolutely love this range especially the face oil. I usually call in in person when I’m visiting the Lakes but this time I was running out so I used your online refill service. What a great experience! Really quick turnaround and very easy to get the order number online. A big thank you and hopefully see you in person in April”

Helpful Report

Posted 6 months ago

“Love all fragrances! Came across these products whilst on holiday on The Lakes and sought out the supplier to stock up before coming home. Have since had my candle refilled and about to send my second for the same treatment. Lovely, friendly staff and amazing products.”

Helpful Report

Posted 6 months ago

“Excellent service, easy to order, received goods the following day.”

Helpful Report

Posted 6 months ago

Pure Lakes is rated 4.9 based on 2,207 reviews