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Purplebricks Reviews

1.3 Rating 591 Reviews
5 %
of reviewers recommend Purplebricks
1.3
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Purplebricks 1 star review on 12th September 2025
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Purplebricks 1 star review on 11th September 2025
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Purplebricks 1 star review on 6th February 2023
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Avoid at all costs. Lack of communication and then keep your money because of it. Will not be private renting again thanks to these. If I could put negative stars I would
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Posted 2 years ago
Awful company don't use was told I'd get a refund after 10 months if not sold now deny it! Don't check on people that view complete waste of time and money
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Posted 2 years ago
My wife and I recently booked of an evaluation with purple bricks, they sent an email confirmation indicating who would come, and at what time. And what did we get, a quote via email a couple of days prior to the appointment date, we waited in, assuming we would still meet the person they said we would meet, to our disappointment, she did not turn up, what a waste of our time and effort
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Posted 2 years ago
Keep the hell away from Purplebricks if they don't sell yr property u do end up paying. A very large bill & if u say pay for what not selling my property. U get hounded by debt collectors, as I found out, & I am having 2 pay £2,232.00 for asking Purplebricks 2 self my property. So pleased be warned. They don't tell u that.
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Posted 2 years ago
I had a vacant possession flat to sell and appointed Purplebricks as agents. As part of their "deal" P/B demanded that I must use Premier Property Lawyers of Leicester as my conveyancer and assured me that they were capable and competent. Their demand that PPL be used is no doubt based on the fact that they pay agents almost twice the normal commission for introductions. After I had partly resolved a problem with P/B of them not providing sufficient and/or convenient times for viewings, after a lacklustre representation they finally obtained a genuine offer, having taken months rather than the days we all initially expected. Some eight months after instructing PPL to begin the conveyance I still own the flat and both P/B and PPL respond to my requests for urgency by directing me towards their useless and prevaricating complaints procedures. I doubt that either P/B or PPL could spell "unethical" let alone know the true meaning. Avoid both self interested and useless firms if you ever seek competent representation and timely completion of your sale and if there is any justice in the world P/B, currently teetering on the edge of liquidation, will shortly be followed by the equally useless Premier Property Lawyers of Leicester. BEWARE AND AVOID YOU HAVE BEEN WARNED!!!
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Posted 2 years ago
Lack of communication Agent attentive until you sign on the dotted line then don’t return calls. Didn’t advise us prospective buyer hadn’t put their house on the market. Would definitely not recommend this company.
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Posted 2 years ago
Horrible. They are not able to manage, continue charging fees, i cant get of the not paying tenant already second year. Their solicitors are also useless.
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Posted 2 years ago
Terrible, no communication, cancelled my tenants gas and council contracts out of blue. Awful customer service will not use them ever again
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Posted 2 years ago
I do not live in Liverpool and I have attended the viewing but the person who was supposed to show me the property never showed up, I called the customer services who has given me her phone number and she did not take my calls, now they keep on sending me automatic emails to ask me why I did not attend the viewing when they should send it to the person who was supposed to conduct the viewing and never showed up
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Posted 2 years ago
Let down twice by false buyers, no communication avoid
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Posted 2 years ago
Charge for this charge for that! With no communication from there team what so ever! Please I beg you do not use this company you will regret it
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Posted 2 years ago
Stay well away from this company. They took my flat offline and then I was told I took it off myself. After proving I didn’t through an online phone bill they still didn’t accept the blame. Honestly the worst company I’ve been with. Stay clear. TRUST ME
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Posted 2 years ago
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives about the house that were never mentioned when they wanted the business ! awful service, appalling business and a rip off. The sooner it's gone the better.
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Posted 2 years ago
My daughter has had the bad experience no good going through the whole trauma as it’s already been said many times on here there a scam company What I would like to say is there is a group on Facebook called Do not use purple bricks Someone on here in a comment asked if there were a group out there where we could take purple bricks to court then maybe there is Let’s all join the group there is so many bad reviews just like on here
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Posted 2 years ago
Would not use them again appalling service from when we instructed to putting it on market also not impressed we had to pay a further £60 for compliance checks which were then messed up through their incompetence. I had to chase everyday and got no where I am really upset on how this was handled. I got the impression nobody really knew what they were doing . Would love an explanation as to why there was this delay.
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Posted 2 years ago
Purplebricks almost doubled the monthly management charges for a fully managed let. The new charges are significantly higher than any other agent in the area. Never heard of such high charges from any agent I have spoken to. Gave me 10 days notice and then said I needed to pay the £600 termination fee if I wanted to move the management to a new agent. Now need to evict tenants and sell as these charges are simply too high. When I told them I had no option but to end the tenancy they said there was nothing they will do. If anyone uses them for Lettings please be aware that they think they can increase the agreed charges in the terms and conditions at any time and if you want to leave you need to pay the termination fee regardless. Purplebricks share price has dropped from £4 to 7p. Not surprised if they treat customers like this!
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Posted 2 years ago
Used them as a letting agent. They 'lost' their set of keys to the flat necessitating my having to change the locks to protect my tenant. They seem to think that having an office in Birmingham or Coventry offers acceptable levels of local service for properties in Leicester. It doesn't! They left the tenant with no hot water for six weeks - it was only by chance that I discovered they had done nothing about the repair. When chased about it they booked a gas fitter for a repair to an electric water heater! In the end I had to make the calls to correct that mistake! PB are really quite inept, despite charging more than some other agents. Won't bother using them again.
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Posted 2 years ago
ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS! If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and then discovered that they were not carrying out the 6 monthly inspections that they had promised. We waited 11 weeks for them to call out a plumber to a leak in the ceiling by which time the ceiling had been destroyed. We have had 4 different property managers over the 16 months, all of whom have been totally inadequate. They do not respond to emails or telephone calls. I have started sending a request almost daily and it takes an average of 17 days for a response. We asked them to increase the rent on our flat in October. They eventually agreed to do this and then we got a new property manager who said this had not been done. We want to cut all ties with Purplebricks as it is just too stressful and frustrating to try to chase them up time after time but they wanted £650 for us to end the contract. We have decided to evict the tenant and asked them to serve a Section 21 notice which we signed and they said had been done. I have just found out today, after chasing them for 2 weeks, that the notice has not been served! The level of service we have received has been abysmal. I have submitted two formal complaints and these are now with the Property Ombudsman. Please spare yourself the stress and frustration and choose another Agent.
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Posted 2 years ago
We made an offer on a property that we viewed and we never get and answer if the offer was accepted rejected or if they would like to negotiate. I sent an email to agent and a message to homeowner through Purple bricks page, but they all went silent and the house still on the market for sell.
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Posted 2 years ago
I have complained numerous times of their lack of service and ignorance towards my complaints. I then had to tell them that I need to terminate the agreement due to lack of trust and have to wait two months and pay them £600 for the trouble.
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Posted 2 years ago
Purplebricks is rated 1.3 based on 591 reviews