“Terrible experience,
I have a new agent looking after my account every month as they must leave the business.
The app has been down for nearly three months “to make improvements” but when you ask they say there working on it.
You send a complaint about your service to the dedicated complaint email it’s been three weeks now no reply even after emailing jo the agent who signed me up who can’t even be bothered to reply either.
Save your money go elsewhere”
“we paid Purple bricks to advertise our house,
the market was a bit slow at the time so we contacted them and they agreed if we took it of the market we would be able to relist it at a later date at no extra cost.
when we were ready to list it again they refused to honour this and told us we had to pay the full price again and were also very rude.
they are really nice to you when they want your money and horrible once they have it.
i urge anyone to think twice before using purple bricks.
thats free advice!”
“When I contacted Alpha Recovery, I was feeling stressed and uncertain after struggling with withdrawal issues that I couldn’t resolve on my own. From the start, their team was calm, attentive, and transparent in their communication. They carefully reviewed my case, walked me through each step, and made sure I understood the process clearly. At every stage, I felt supported and confident in their approach. Thanks to their experience and professionalism, my withdrawal issues were fully resolved, and I was able to move forward with peace of mind.”
“When I found myself stuck in a complicated and stressful situation, I turned to the internet for help and discovered IGRINC.ORG. The positive feedback from others encouraged me to reach out, and I’m glad I did. Their team responded quickly, communicated clearly, and approached my case with professionalism and care. They took time to understand my challenges and offered reliable, step-by-step support that made me feel secure and hopeful again.”
“When I found myself stuck in a complicated and stressful situation, I turned to the internet for help and discovered IGRINC.ORG. The positive feedback from others encouraged me to reach out, and I’m glad I did. Their team responded quickly, communicated clearly, and approached my case with professionalism and care. They took time to understand my challenges and offered reliable, step-by-step support that made me feel secure and hopeful again.”
“When I found myself stuck in a complicated and stressful situation, I turned to the internet for help and discovered IGRINC.ORG. The positive feedback from others encouraged me to reach out, and I’m glad I did. Their team responded quickly, communicated clearly, and approached my case with professionalism and care. They took time to understand my challenges and offered reliable, step-by-step support that made me feel secure and hopeful again.”
“When I found myself stuck in a complicated and stressful situation, I turned to the internet for help and discovered IGRINC.ORG. The positive feedback from others encouraged me to reach out, and I’m glad I did. Their team responded quickly, communicated clearly, and approached my case with professionalism and care. They took time to understand my challenges and offered reliable, step-by-step support that made me feel secure and hopeful again.”
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“I noticed an issue with my balance report, but IGRINC.ORG quickly investigated and fixed it. It was just a brief system delay — their transparency and swift response were impressive.”
“I noticed an issue with my balance report, but IGRINC.ORG quickly investigated and fixed it. It was just a brief system delay — their transparency and swift response were impressive.”
“I would like to formally voice my dissatisfaction with how your billing department handled my recent transaction. What should have been a quick resolution turned into a time-consuming issue due to vague charges and refund delays. The lack of transparency was particularly troubling. However, I’m thankful for Thomas’s assistance, whose prompt action helped bring the matter to a close.”
“I would like to formally voice my dissatisfaction with how your billing department handled my recent transaction. What should have been a quick resolution turned into a time-consuming issue due to vague charges and refund delays. The lack of transparency was particularly troubling. However, I’m thankful for Thomas’s assistance, whose prompt action helped bring the matter to a close.”
“Upfront fee regardless of sale. I paid in region of £1k but property didn't sell. I didn't realise they pull the advert after six months. I recall asking about this in my initial consultation and was given a quick ambiguous answer and was given false reassurance that it would undoubtedly sell anyway. I mistakenly thought '6 month marketing period' meant that after 6 months they stopped extras such as premium listing on Rightmove.
I never spoke with my Sales Consultant - each time I called I was told she was on a break and she would never return my call despite giving good times frames that I was free. I would end up asking the initial call handler for advice when needed.
The best communication I had from my Sales Consultant was her emailing me advising that the six month marketing period was over and so I needed to either: 1. pay more money to continue marketing. 2. finish marketing (£1k worse off!) or 3. Tried to give me the details for an auction company.
I would strongly advise people against using Purple Bricks. The risk is too high. I might as well have thrown my £1k in the bin.”
“I have used these before and had a great experience but let me just quickly let you in on why to AVOID them now. I went live on the 26th of July, I opted for hosted viewings. They organised to have someone do my hosted viewings who was on holiday until the 19th of August.
Every time someone wanted to book a viewing they can only do it online and were faced with choosing a date from the 19th of August.
That is 24 days potentials are supposed to wait to get a viewing. Can you imagine telling that your buyers?
The service costs an extra £600 between the unhosted package to the package that includes hosted viewings. I must declare now that i chose to pay upfront because it was half price (cheapskate, I know)
I regret that choice now, actually I regret choosing Purple Bricks altogether.
I had to phone them to let them know of their mistake can you believe, how is nobody managing this?
Everything seems to be done internally with them via email so do not expect someone to rush to your aid because it is not happening. Phil my account manager sent an email to the manager of hosted viewings, guess what, she was on holiday too so that never got picked up either.
Phil said he would put my account forward to this external company called Viewber where they can put out jobs for local estate agents to take on the role of hosted viewings. Days went by with no contact from them.
To rectify the situation I felt forced into asking them to remove the hosted viewings package so I could do the viewings myself so i could set the availability to get viewings to now rather than the 19th of August. I did not want to do the viewings, I had literally just come out of hospital after skin surgery, I was in no fit state but what can you do?
I put in a complaint and just today received the outcome. You will laugh at this, they offered me a £100 refund. You know where they can stick that!
Honestly, you really do get what you pay for with this service, run away now if you haven't already.
You are still here, interested to know more are we?
The photos are shocking, too much contrast, and oddly made the rooms look smaller than they are, what happened to them looking bigger like they always do? Plus you are only "allowed" 15 when the guy takes 50+
The floor maps were all out of wack making rectangular or square rooms appear like they were trapezoid.
The house description, as they now no longer use actual people to come round or know the local area, do not expect them to describe the lovely area your home is in or what is around it, that is far too much effort. Ai it is for you.
If you are still considering Purple Bricks, give your head a wobble and re-read this. Repeat as many times as necessary until it sinks in.”
“Dealing with a online real estate agent Purplebricks is a nightmare for us buying a property.
The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier with the same issue where he also had to disappoint potential viewers. Nothing was done to sort this issue in those days and therefor we were the second viewers he had to disappoint.
Onwards to the next house, bit of a walk away from public transport, and at that next address there was nobody to open the door. Ofcourse Purplebricks blaims this on the owner who was supposed to show the place to us. With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service.
Both cases show why you need have a local real estate agent who has knowledge of the neighbourhood, knows the house him or herself, and can actually add value to the visit and to the conversation with the potential buyer.
When you call Purplebricks better have enough credit on your phone since they will put you on hold long and regularly.
The last issue is now they want to have our own postal address certified by a solicitor ($$) while that was not the case with the previous purchase few months ago with a local real estate agent.
Let us all do ourselves a favour and do business with local real estate agents who actually add value to the sales and buying process.”
“I have had a really horrible time selling my park home with this company and to be honest, the frustration, negative experience and emotional stress I got from dealing with them isn't worth their so called "cheap fees" and the sale process will now actually cost me more. If it was possible for me to give them a minus score, I would.
Firstly, I was sold a premium package by one of their saleswomen which I paid £1,499 for. At no point in time did the saleswoman mention to me that this payment will only cover six months of their service. Now, I am asking them to relist the property due to an unserious buyer and I am being told the package I paid for has expired. I checked the fees leaflet I was sent again and there is no mention of a six months duration anywhere on the document. Surely, this is fraud!
During the marketing of the property, different agents showed up to deal with the viewings and often used the toilets at the property leaving me to deal with a stinking mess as the main water supply at the property was shut-off. Shortly after the property was put on the market, I noticed a "For Sale" sign was not put up. I called several times to complain but nothing happened. But when I accepted an offer on the property, they were quick to put a "STC" sign up.
While waiting for the buyer to complete the sale, I often had to deal with the post sales team. While a couple of the guys were helpful, many of them were not and treated me like they were doing me a favour. Shortly after I accepted an offer, I got the usual generic email from a member of the post sales team to introduce herself as my post sales advisor but she never called, was never available when I called and never returned my calls. Sometimes when I called and asked to speak to someone who could assist, I was told they are busy and cannot talk to me and that I should send an email instead. There was this day, when one of the team members said he was busy and couldn't take my call but surprisingly had the time to reply to several of my emails over a thirty minutes duration as a means of communication rather than taking my call.
Now, I have to try and relist my property again with another estate agent and pay nearly twice the amount I paid to Purplebricks, the initial £1,499 having gone down the drain. So, word of advice, don't be fooled by the cheap fees as you will end up paying more not to mention the arrogance, poor customer service, frustration, deceit and emotional stress you will have to deal with during the entire process. You are better off paying more and dealing with professional estate agents who would give you a better service and appreciate your custom.”
