Purplebricks Reviews

Name: Purplebricks
Rating: 1.26

1.3 Rating 591 Reviews

5 %

of reviewers recommend Purplebricks

1.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we

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Purplebricks 1 star review on 12th September 2025

Smith

Purplebricks 1 star review on 11th September 2025

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take their money then do no work, half hearted efforts to arrange viewings. Avoid avoid avoid. Once they have your money (even if you opt for pay later) they have it and stop bothering as there is nothing in it for them. Then you get chased for a fee 10 months later, £2200 wasted to market a flat, with nothing to show for it.”

Helpful Report

Posted 3 years ago

“DO NOT USE PURPLE BRICKS, AFTER SIGNED CONTRACT THEY DONT BOTHER CONTACTING YOU AT ALL, HAVNT SPOKE TO ANYONE SINCE 1ST AUGUST COMPLAINED NUMEROUS TIMES TO HAVE WAITED AGES FOR A RESPONSE AFTER GOING THROUGH TRADING STANDARDS TO BE TOLD THEY THINK THERE SERVICE HAS BEEN FINE. ABSOLUTE JOKE RUBBISH PHOTOS, RUBBISH SERVICE.. MY HOUSE IS IN A VERY POPULAR ESTATE AND HAS HAD 1 VIEWING GO AHEAD IN 3 MONTHS WHEN THE HOUSE OPPOSITE HAS SOLD IN A WEEK WITH A DIFFERENT ESTATE AGENT. HAVE NO ONE TO CONTACT AT ALL AND EVERY TIME I EMAIL GET TOLD I WILL HEAR BACK IN 15 WORKING DAYS. WORST COMPANY I HAVE EVER DEALT WITH. PLEASE DONT PUT YOURSELF THROUGH THE STRESS I AM UNDER. SOMETHING THAT SHOULD OF BEEN SO EASY SO HARD AND STRESSFUL. DONT DO IT ALSO PROMISED A PREMIUM LISTING WHICH DIDNT HAPPEN BUT THERE EXCUSE IS WE CAN'T PROVE IT AS IT WAS SAID VERBALLY BY THE SALES AGENT. JOKE MOST INCOMPETENT COMPANY I HAVE EVER CAME ACROSS WILL NOT BE GETTING A PENNY FROM ME TAKE ME TO COURT CAUSE I WILL FIGHT LEGALLY ALL THE WAY. WONT CANCEL MY LISTING UNTIL I PAY. CANT EVEN GO WITH A DECENT ESTATE AGENT TILL MY CONTRACT IS UP WITH THESE CLOWNS SO FURIOUS. DONT DO IT!!!!”

Helpful Report

Posted 3 years ago

“No Commission Fee = No Service! I would NEVER use Purplebricks again. Despite the heavy PR and blanket advertising campaigns, No Commission Fee = No Service! Seller beware as the Brilliant reviews (lots of 5 stars), rate the initial marketing but not the sale. PB are just another market disrupter trying to gain market share, as all they do is post pictures of your house on the internet property portals. You do the viewings yourself, so have signed up to pay a company an upfront fee, for the privilege of selling your own house while you work for free! It’s ok if the sale is straightforward but there is no duty of care to identify and resolve issues in the chain before they become a big problem. Lesson learned: this is why you pay commission to a high street estate agent to sell and market your home, as it’s your most valuable asset. PB get paid to list it not sell it, so are not interested in working to get a sale. The Local property experts” (LPE’s) are only incentivised to ensure you sign up and instruct them, and are off chasing new clients. Post sales support and the conveyancing service, who are supposed to handle the legal process, are equally useless. When you can actually get through to them, there are frequently no updates, incorrect names on paperwork and non existent chain management. Booking viewings on and messaging through the app is a nice benefit (when it works). The downside is the simplicity means lots of viewers were either time wasters looking for a day trip out (or tyre kickers), not serious buyers with property to sell or even on the market. After accepting offers we had to chase to get updates on the status of the chain and despite warning it would break because of slow progress it did as buyers pulled out. The buyers who did make offers we accepted were obviously not vetted for affordability (despite the LPE advising us they were in the best position to proceed), as they also pulled out weeks after outbidding all others so were not committed to buying. This leaves you embarrassingly unable to proceed with houses you have made offers on and had them accepted, as you have had the legs cut out from under you with no notice, on the app, or phone call, just a text! I have cut my losses (in survey costs, search fees and time), and gone on to instruct a local high street estate agent, which we should have done in the first place. One to be avoided at all costs!”

Helpful Report

Posted 3 years ago

“Abysmal. If I could give a zero I would. Zero communication. Lies upon lies. Do not use them for anything, ever”

Helpful Report

Posted 3 years ago

“If you're in the Livingston area of Scotland, do yourself a favour and stay well away from any property listed by Purple Bricks. The viewing booking system worked well and this is where the positives end. We've viewed a house and submitted a formal offer through our solicitor the next day. Neither us nor our solicitor received any updates for three days, until I messaged the sellers directly, who advised their agent was on holiday and confirmed they had received the offer and a closing date had been set. Later on the agent confirmed (over a phone call) to have received our offer, but the amount she quoted was incorrect. Mistakes can happen, so we confirmed we would check in with our solicitor and advise further. The next day, when the agent was presented with the formal offer my solicitor submitted, she claimed not to have seen any offer from us at all and proceeded to try and negotiate a higher offer price. In both phone calls, the agent reiterated the closing date, which matched the sellers'. This was the last time we managed to get a hold of the agent. We subsequently emailed her to get a closing date in writing and she never replied. Similarly, all our phone calls went unanswered. Nevertheless, we really liked the property, so we instructed our solicitor to put in a higher offer at the last minute, on the closing day. We didn't receive any further communication that day and we believed it was just Purple Bricks being slow at processing the offers. By chance, that evening, we checked the Purple Bricks' website, where we found out that the closing date was the day after! Neither the agent nor the sellers considered professional to let us know of this change well in advance of us submitting our final offer. We have politely messaged the sellers for clarification but have received no answer. We believe we have been purposefully misled with the intention of creating a bidding war and we're completely appalled by the lack of professionalism and integrity shown throughout the whole process by the Purple Bricks' agent and now the sellers too. Our offer has since been rejected. Should the first buyer fall through and a new negotiation take place, we won't be taking part and won't proceed with this purchase anymore.”

Helpful Report

Posted 3 years ago

“Purple bricks lie, they make appointments and cancel them last minute and basically do not give a monkees whether they sell your house or not. When you make the initial enquirey to sell your home, they can not do enough for you. Once you have agreed to sell with them, the service stops. In a nut shell, if purple bricks were the only estate agent left on the planet, id sooner burn my house down than endure anymore of their shocking service or listen to anymore of their lies.”

Helpful Report

Posted 3 years ago

“Please think twice before using Purplebricks. Make sure that the money is lost Service 0 Communication 0 Trust under 0 Not recommended at all . From experience.”

Helpful Report

Posted 3 years ago

“can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it on the market, that was the last I ever heard from purple bricks, not one single phone call, message, nothing, I completed my house move on Wednesday without any contact from purple bricks at all. David never got back to any of the other estate agents that tried to call him about offers on my home, which ment I lost out on a house I loved. I would not recommend anyone to use purple bricks, they take ur money and run, I've still not heard a thing from anyone, I'd never use them again.”

Helpful Report

Posted 3 years ago

“Closing date on house. Seller told us what highest offer was. We put bid in higher and lost out. Think some underhanded goings on there. Won't use them again!”

Helpful Report

Posted 3 years ago

“Wow what an absolutely dismal unprofessional company.First set up an account which I can’t access and went onto a very poor live chat to book an appointment which i managed .On the day of the valuation nobody showed up which didnt at all surprise me and when i contacted them to see why i was told no appointment was booked even though i had proof.Avoid at all costs”

Helpful Report

Posted 3 years ago

“The worst 'estate agents' experience we've ever had, extremely unprofessional and little to no communication. We were the buyers and constantly had to chase for updates and information, after you finally get through to one of their 'agents' they are quick to shirk responsibility, provide zero information with poor customer service. AVOID BUYING OR SELLING FROM PURPLE BRICKS!!!”

Helpful Report

Posted 3 years ago

“Absolutely awful communication. Makes the whole process of moving house miserable as our sellers were buying with them. Had I known, I’d have thought twice about getting into this chain. Wish I could back out but it’s so late in the day.”

Helpful Report

Posted 3 years ago

“I had appointment nobody turned up so I wasted all my day I called them they said it's up to landlord but they did nothing”

Helpful Report

Posted 3 years ago

“Under no circumstances should anyone ever use Purplebricks. We have had a very unhappy experience with them and feel we have been lied to, misled and deceived by this company. Once you sign their contract they lose interest as they will get their money regardless of whether they sell your property or not. It is a con. Our so called expert managed to initiate very few viewings, left the company without telling us and was rude and dismissive when we asked for an explanation for the lack of viewings. They do not communicate, lack any customer service and are unprofessional.”

Helpful Report

Posted 3 years ago

“Totally disgusting! Within the first 10 days of hiring them the agent went on holiday and we missed viewings. The communication was awful and so stressful. I asked for a refund several times within the first 2 weeks and they refused! It was a disaster! I paid for an epc which never did, asking them countless times to do it, just a couple of weeks away now from exchanging and they still haven’t done it! Don’t use them!”

Helpful Report

Posted 3 years ago

“Had life delayed by the best part of a year, fiance has lost a great job opportunity. Purple Bricks insisted on the use of their solicitor list and all parties were guaranteed their monies except the customer sellers and buyers in the chain. Solicitor didn't lift a finger to deliver true due diligence and simply refused to communicate directly. Awful awful waste of money, time and life. Cold calculating callousness and venal greed.”

Helpful Report

Posted 3 years ago

“BEWARE PURPLE BRICKS. Quite possibly the worst company I have ever had the displeasure to deal with. I will not go into their appalling customer service as will only be duplicating thousands of other reviews As I said beware. If you opt for the pay on sale and completion option don’t you dare take your property off the market with them however dissatisfied you are with the service you receive. If you do the fee will be taken by the financial company they sell the debt too as soon as an offer has been received whether you accept it or not, within 7 days. They do send an e mail telling you this is going to happen and offering an easy payment option over 12 months but whatever you do don’t miss the e mail. I did miss said e mail, the payment was taken and that left me unable to pay my own mortgage for that particular month (the property I am selling I inherited from my late parents). I contacted the financial company explained the situation and asked whether they could refund the fee and let me revert to the easy payment option. No chance. No understanding no flexibility no help no option to speak to a manager, nothing. The payment was taken in accordance with the service agreement so despite the fact I have been placed in serious financial difficulty and will have to default on my mortgage no help available. Not illegal but highly unethical especially in these difficult times. So if you are selling a property go to any traditional estate agents or even Bodge it and Sod Them before Purple Bricks. Something really needs to be done about the business practices of this appalling company.”

Helpful Report

Posted 3 years ago

“Arrange appointments then do notturn up, disgusting customer service”

Helpful Report

Posted 3 years ago

“1st appt was not honoured. 2nd appt to see Andrew was no show. 10+ mins on phone to PB. Seems "Sheena" was coming to reception then a Mark? "Sheena" was the person looking after sales at HALLCROFT FISHERIES RETFORD" and asked us into office but knew nothing of our appt. Asked what she should do? Turns out the property was not £120k but now £190k (yes 70k more) as no adverts with Purple Bricks been updated since Jan. Just baiting the public. also the 2nd hand ones did not exist in the window either. AVOID THIS AD AND THIS WOMAN AND PURPLE BRICKS. A very frustrating waste of our time. Frankly could not organise anything and no professionalism nor the telling of the truth. Never again.”

Helpful Report

Posted 3 years ago

“Absolutely no sense of customer service. Having had an offer on my property quickly, when thing's got tricky as they do, PB were nowhere in sight. Absolutely appalling, no sense of urgency, wouldn't pick up the phone even when I threated to pull out. Don't use them at any cost. Use a service that actually cares be about you and your sale”

Helpful Report

Posted 3 years ago

Purplebricks is rated 1.3 based on 591 reviews