Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service. I was kept informed regularly.”

Helpful Report

Posted 2 years ago

Dear Elaine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Our mot and brake service was carried very successfully.”

Helpful Report

Posted 2 years ago

Dear Jonathan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very nice and friendly”

Helpful Report

Posted 2 years ago

Dear Dean, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent service and very helpful.”

Helpful Report

Posted 2 years ago

Dear Joyce, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Friendly, efficient, thorough, well priced and quick. Excellent service on many levels”

Helpful Report

Posted 2 years ago

Dear Mike, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“......................................”

Helpful Report

Posted 2 years ago

Dear Peter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“service and mot carried out efficienly”

Helpful Report

Posted 2 years ago

Dear Terry, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“easily booked and option to wait helpful”

Helpful Report

Posted 2 years ago

Dear Jo, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. We're pleased to hear you found our waiting option convenient, and we hope you found our new waiting area relaxing and comfortable! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Just had knee replacement surgery so asked for collect and drop off service. It worked very well”

Helpful Report

Posted 2 years ago

Dear Barry, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. We hope you're back on your feet soon following your knee operation! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent service both mechanical and staff”

Helpful Report

Posted 2 years ago

Dear Robin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Only criticism was not washed as promised on collection but offer made to wash when convenient to me .”

Helpful Report

Posted 2 years ago

Dear Mr Nigel, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. We're sorry that your vehicle wasn't cleaned before collection - we aim to clean all vehicles with us for a service or repair, but unfortunately staff shortages can occasionally hinder us in achieving this. I will be sure to pass your comments on to the team, and we look forward to welcoming you back at a convenient time for you with a free tea or coffee whilst we get your vehicle cleaned. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“They make it really easy to drop your car off when it suits you, my car is always handed back very clean. Courtesy calls for any minor things that need doing and also when your car is ready to pick up. Overall really helpful and friendly!”

Helpful Report

Posted 2 years ago

Dear Claire, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Prompt service which included the use of a courtesy car.”

Helpful Report

Posted 2 years ago

Dear Ray, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Customer service is brilliant”

Helpful Report

Posted 2 years ago

Dear Nola, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Whenever I visit the staff are always cheerful and very helpful making a visit a pleasant experience.”

Helpful Report

Posted 2 years ago

Dear Michael, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Friendly staff and great service”

Helpful Report

Posted 2 years ago

Dear Clinton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I have been using Quest Motors now for more than ten years always received great service would recommend for service and purchasing a new vehicle”

Helpful Report

Posted 2 years ago

Dear Pete, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. Thank you for your continued business and loyalty, if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I had let my MoT run out and was struggling to find somewhere to do it at short notice. Quest gave me an appointment for the next day which was greatly appreciated”

Helpful Report

Posted 2 years ago

Dear John, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I've never bought from a salesroom before; always private sellers and this experience was more than I expected and I would do it again. The salesman (Rob) was SO accomodating, I hadn't rung ahead but he walked to get the car from their storage place as it wasn't yet at the yard; awaiting a valet (took 10 min) so that I could see it straight away. He was kind, approachable and honest. We noticed some little imperfections with the body work and booked in a test drive. When I returned for the test drive the car had been MOTd, serviced, valeted and the body work imperfections had been dealt with. He was so friendly and easy to talk to and never once pushy. He allowed me time and space to think and never made me feel that I had to make a panicky or hurried decision. He answered questions a second time if I hadn't understood or remembered something and was never impatient towards me. His customer service was outstanding. I am Autistic so processing time, understanding everything and feeling relaxed and that salespeople are honest to me are vital for me to make such a big purchase, hence I've never bought a car from a company before. I was not expecting it to be such a pleasant experience and really thought I'd end up walking out, annoyed and frustrated by a pushy person but I liked the car and wanted to give it a try; I am so glad I did. I also had the added reassurance of the 3 month warranty which a private seller wouldn't have been able to offer. I would def buy from a salesroom again.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Hi, Thanks for taking the time to leave us a great and detailed review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“From the time we first looked at the car I was interested in to the time I picked the car up I was not rushed at all and given all information about the car, insurances, and service plan, to take my time and decide. Felt confident with the sales man and was very satisfied with the service her provided.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Ranson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

Quest Motor Group is rated 4.8 based on 1,903 reviews